Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 19, 2012 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time price was different than what I spected

Report a concern   December 19, 2012 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians were very professional and pleasant to work with. I appreciated the fact that you are ecologically friendly.

Report a concern   December 19, 2012 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell! Just fresh & clean. Seems to dry faster than other cleaners.

Report a concern   December 19, 2012 — Rated 10 out of 10 by T.L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of your staff.

Report a concern   December 19, 2012 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was great!! Polite, efficient and very thorough!

Report a concern   December 18, 2012 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it did not smell after it was clean and it drys quickly

Thank you
Name removed

Report a concern   December 18, 2012 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very effective , smells fresh, fast and fast to dry

Report a concern   December 18, 2012 — Rated 8 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more precise about drying times. Gimme a brochure as opposed to up-selling. Wear booties. Leave a mint on my pillow.

Report a concern   December 18, 2012 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris very professional. Great job on carpet. Spoke well of the company and products. Great experience. Thank you.

Report a concern   December 18, 2012 — Rated 10 out of 10 by Bernard Goeders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A quick and thorough cleaning of carpet! Appreciated the friendly and knowledgeable technician

Report a concern   December 18, 2012 — Rated 9 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Complete cleanliness.

Report a concern   December 18, 2012 — Rated 6 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Others companies we have used in the past moved the furniture for us, moved it back, and vacuumed. I also felt the price was higher than we usually pay. I had heard your advertising on KRLD & wanted to give you a try. The technician worked hard and the rugs look good, but can't tell a huge difference to justify the additional cost and work on our end.

Report a concern   December 18, 2012 — Rated 8 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

My usual company vacuums the carpets first and rakes them after the cleaning.

Report a concern   December 18, 2012 — Rated 4 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your commercial makes a statement that the person's carpet looked like it was brand new after treatment. That is hardly the case with mine. There are some areas that did not come clean, even with repeated attempts by the tech. I was told it was wear in that area and there was nothing further to remedy the situation. I have a berber carpet that is about 8 years old. You need to consider revising your commercials if you can't live up to what they say.

Report a concern   December 18, 2012 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee that came out was friendly and professional.

Report a concern   December 18, 2012 — Rated 3 out of 10 by V.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet was pretty bad in the traffic area. I think my expectation was a little high. I told the service guy that I didn't think it would come all the way clean and I think he did not spend a lot of time. He was in and out in 45 minutes.

Report a concern   December 18, 2012 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaner really knew what he was doing. My carpet looks and smells like new.0

Report a concern   December 18, 2012 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked new when the job was finished, the employee was very thorough and helpful. I could not believe the "sudsy" residue that came out of my carpets! Would definitely use Zerorez again and recommend them to all of my family and friends!!

Report a concern   December 18, 2012 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the pet friendly products, limited drying time, and the service associate that cleaned our carpet. Service man was friendly and knowledgable.

Report a concern   December 18, 2012 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technician hit my car when he arrived and as of today, that damage hasn't been addressed. The insurance information provided by your employee was false.

Report a concern   December 18, 2012 — Rated 10 out of 10 by B.A.H.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, good customer service and the job was done quickly.

Report a concern   December 18, 2012 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the results. My carpets and rugs look wonderful. Anthony is quite competent and represents your company very well. We will call Zerorez again when our carpets need it.

Report a concern   December 18, 2012 — Rated 10 out of 10 by I.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph H. put in the extra effort to ensure that I was satisfied with the service which I really appreciated.

Report a concern   December 18, 2012 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you use a green product and the thoroughness of the technician to do the best job possible as well as educating me to maintain the carpets in the best condition possible.

Report a concern   December 18, 2012 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darion was great! He explained what he was going to do and suggested additional services which would be beneficial. He did the job completely and professionally. Our carpets look better than they have for years.

Report a concern   December 18, 2012 — Rated 9 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wow..is all I can say. We had not cleaned our carpet in over 10 years but all of the high traffic areas were cleaned and our carpet looks totally new.

Report a concern   December 17, 2012 — Rated 7 out of 10 by P.E.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Joshua worked very hard while he was at our home cleaning carpet and ceramic tile. Unfortunately, a couple areas of carpet and floor tile are not completely clean. Does Zerorez' commitment to 100 percent customer satisfaction include a willingness to come back to re-do these areas?

Report a concern   December 17, 2012 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and competent

Report a concern   December 17, 2012 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job and good heads up on arrival time. Will use again.

Report a concern   December 17, 2012 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service man was friendly, professional and not pushy.


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