What our clients think of us!

My carpets are not clean. Areas that were slightly soiled now appear dirtier than before. Spots have appear that I didn't see before. Several light spots are the same.

I didn't want to walk on wet carpet to inspect them when the cleaners were here, but I am very dissatisfied.

The breaker was blown in my bedroom area and they didn't bother to tell me before they left.
A small plug in light was damaged (but I repaired it). They threw it on my bed without mentioning that anything had happened.

I was quite shocked but this service and certainly hope Mike and Daniel are representative of your organization.

The Zerorez representatives finished cleaning all the carpets in my house in about one hour. I have carpets in three bed rooms, one study room, and one living area. He counted my front living room carpet as two extra rooms. Since there were dressers, bed, desk and/or other furnitures in the living rooms and study which ZEROREZ does not move, there were not much carpet left in the rooms.

Despite that I was charged over $230, there were not much visible improvement to the carpet except a few spots were removed. Majority of the carpet look the same as before. I don't know how to tell if the cleaning do the job or not for most of the carpets. To pay over $230 for about an hour's work without much noticeable improvement, I would not recommend this service.

You are able to get out spots and they don't come back several hours after you have left. Your personnel are always very professional.

Customer service was great.

The service was excellent! Tony explained the process and did an great job.
Using your service it seemed that the carpets didn't dry as quickly as other companies we have used in the past. We will see what the long term effects will be. Thanks!
Susann Last name removed

Products and service were superb! Your service representers were very professional and super nice!!! They did an excellent job in cleaning our carpet!!!!

nothing i can think of.

The technician was very friendly and all the stains were removed.

Provide the full expected price upfront before service beging.

It was very quick but effective.

No surfactants or other chemicals. Staff were professional, knowledgeable. Result was extraordinaty.

Very clean carpets with no harsh chemicals.

I particularly like the fact there is no odor from the cleaning materials,and all surfaces are properly cleaned.

My company paid over $700.00 to have a stain removed from a rug and it is still stained. Delivery dates were missed and then delayed. However, the delivery people were very nice and helpful.

Your service representative was excellent. I would always request his services.

The courteous service and good work ethics

I called to get my carpets cleaned and I was told it was 3 rooms for $89.00....Silly me I assumed that meant CLEANED ! ! ! ! When the tech came, I showed him 3 small spots - coffee spill & 2 unknown spots, he immediately told me that he could not get out any of those spots, BUT for an additional $60.00 he could deep clean my carpet. I was very upset, my house is VERY clean and if it were not for those few spots, I would not have called a professional. I told him that I felt it was a "bait and switch" and I was not interested. He persisted in explaining why he had to tell me about the "deep cleaning" and I was NOT interested. I told him so. IF, I had not vacuumed and moved the furniture I would have sent him packing. I really thought that the small spots would come out, but they did not, so I paid $104.00 for nothing. I will do it myself. Would I recommend you again?? NO I do not expect to get things for free, but I do expect when a company says they are going to clean my carpets and to quote K-LUV they will look like brand new again, that is exactly what I expect. Name removed

The bill was miscalculated. I called the technician to leave a message and have not received a call back. I expect a refund of the difference.

I like the fresh clean soft feeling of my carpets after they were steam cleaned. It feels nice to have deep cleaned carpets.

The service was great the tech very professional, good job as always,will pass the good word

I liked everything about the service, however, the price was a little high.

Outstanding results. Second time I have used your service.

To many up charges. Tech. Was in a hurry

the young man Justin that did the cleaning, very kind, friendly, professional and helpful, did an excellent job on carpet.

The technician was prompt and called to ask if he could come by earlier. The product used didn't leave my carpet soaked! Carpet still looks great!

Cleaning was good.

No residue left in carpets

Your staff were very knowledgeable and very professional and lots of fun to work with

Efficient & Clean.

Technician called, was on time and very knowledgeable. They could clean up a little better the water left on tile and wood floors adjacent to carpet cleaning. Carpets look great.