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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains left on hardwood floors and carpets stayed wet for over 2 days.
"Z" was very helpful in explaining the Zerorez process and was very thorough in cleaning our carpets.
That you use green products free of harmful chemicals. My carpet is about 15 years old but it always looks beautiful after cleaning with Zerorez. I have referred Zerorez to many of my friends.
Not push the additional options on the client. Also, the operator kept talking about dog accidents on the carpet, but my dog doesn't have accidents on the carpet. We have a doggy door.
Prompt, courteous, and amazing results.
friendly, thorough does a good job quick
very caring and explained things in detail
no odor after the cleaning and it dried very quickly. thank you
Paid $120 extra for pet stain treatment and still see the stains
The attention to detail that the technician demonstrated. My ceramic tile looks amazing1
The techs are very friendly & professional, they take the time to explain the services Zerorez offers (in this case I had my carpet and sofa cleaned), but most of all, I love that it is completely safe for my children and our pets <3.
I like that the reps seem to be knowledgable regarding the products.
Professional great clean nice people and techs. Very reasonable in pricing
My carpeting looks great, stains are gone - even the ones I made worse by trying to clean them myself. Very good customer service and price
Our Service Technician went way and beyond to make sure we had very clean carpets and were totally satisfied. He even got on the ground and smelled the carpet to see if one of my stains was a pet stain.
He did a great job.
The tech was very informative and did a great job. We are pleased with the job.
Green and very informative! :)
Charge too much for the pet sanitizer. $60 for an additive! Really
Green products and great service
Like that no chemicals are used.
Grout cleaning was great - I can't believe the difference. Carpet even feels different on bare feet.
I like that the carpets were so clean without leaving a residue. The men were polite and knowledgeable. However, one man (who had the least experience)did most of the work while the other spent time trying to upsell the services I had arranged over the phone. This is fine to a point. But I felt like the less experienced man would have benefited with more supervision. After they left, I found that my cedar chest was knicked in a significant way. I used a furniture "marks-a-lot" to cover the damage but it should have been brought to my attention by the workers. And I am still waiting for the filter I ordered.
Tim Moore did a fabulous job on our carpets. He was very knowlegable about everything he did and very polite. I have recommended your co to alot of people here in Trophy Club because I have used you before. zerorez is the ONLY way to go!
Everything y'all have a great product
good job
soap free - doesn't leave carpet sticky!
Tom was friendly and very professional. Great guy!
When the first tech came over to give us a free estimate, he did not write anything on paper, so I had to do that on the back of your advertisement. He worked up an estimate on his phone, but never gave us anything in writing from what he told us. We also showed him a spot in particular that needed removing. He checked it out and said it needed special treatment. After looking at all 3 rooms, he said he could clean that spot at no cost. So, again I wrote this down on the back of your advertisement. So, when the second tech(different person than the first) came to clean the carpets, he gave his quotes on that spot and another area we showed him.
There was no communication to the second tech from the first tech who did the free estimate that he had told us the one spot treatment would cost nothing, so we ended up paying quite a bit more. Then when I spoke to the manager, he said he talked to the first tech and he denied telling us about not charging for the spot cleaning, making us look like liars. The second tech did a great job and the carpets look wonderful, but I am not in the habit of lying and do not appreciate the insinuation of such. Here's an idea, have your free inspections done in writing and left with the customer, so they & your office will know what has been discussed and quoted by the technicians who come to people's homes.
Well mannered employees and Easy to talk to while explaining what I wanted done. One issue I currently have is that I heard your advertisement and endorsement on Dallas's KLUV's radio station. I thought this came with a $100 gift certificate to Fuller's jewelry store. I asked about it when your tech processed my payment at the conclusion of the cleaning and he said it would be attached to my email receipt. I received the receipt via email, but there is no attachment or any link provided to receive this specific promotion. I did ask about this when I scheduled so I should have received it. Need to know how to obtain it. Other then that, I would highly recommend zerores to any of my friends or family
Very punctual, professional and my carpet feels very clean.