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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love your cleaning products; they are superior to any others I have tried and your services are variad and professional.
Your products work much better than the standard cleaning products and I love that you offer so many variad services.
friendly, hard working staff and wonderful service
The first 2 cleanings were very bad, but you kept up with me and made it right! I really appreciate your willingness to make it right--- nice work! I am a fan!
A fresh feeling was really apparent after the service. Also, the servicemen were very polite and wanting to do a good job.
Do what they are supposed to do.
my carpet did not smell very good after a few days, and I ended up having it recleaned. It also was very 'crunchy' leading me to believe that there was still quite a bit of dirt in it. When it was recleaned, I watched the amount of dirt in the coming out. If Zerorez removed any dirt out of my carpet, it wan't much.
I thought 60 dollars a room for spot treatment was high. got rid of the spots but not all of the pet smell
Our carpet is cleaner than ever before and your personnel are professional and knowledgeable. The results are consistently outstanding and we will continue to use your services.
The people came in and were very professional, did a great job! I am not sure but I thought i was supposed to get a reciept on my email, Could you please send one, We are trying to sell our house and i need that to show i cleaned the carpets, thanks, First name removed
I was amazed how well the carpets looked after cleaning. Pet stains and odor completely eliminated.
They work. Service is excellent. Done in a timely basis
Service tech was very good....personable and professional.....explained what he was doing.....and why Zerorez was different from other carpet cleaners........and he was right.....less drying time, carpet looked close to new.........I WOULD STRONGLY RECOMMEND ZEROREZ...........if your marking dept is interested, I can explain how they can advertise in our Homeowner's Association color newsletter....which goes out to 223 residents....4 issues a year. .....around $50 to be in all for issues...space size of that of a business card....larger ad space available.......This is one way how we spread the word of recommended service contractors. I am on the Association Board. Email address removed
I thought the extraction process would be a little more efficient. It took over 24 hrs for my carpet to dry. Good results though.
EVERY THING WENT VERY GOOD
First name removed BINNIE Last name removed
We like that it is not a thick sudsy cleaner. Doesn't leave a sticky soapy residue on the carpet. We also love the spot cleaner.
I called at the last minute and your team was able to get to the property in a timely matter however I was quoted around $180 over the phone and my client paid over $220. The job was not that big I feel your prices are very high and the amount quoted was not the amount paid.
Fantastic service and results! What a value!
No chemicals knoledgeable technicians
The Carpet feel like new and the house smells fresh! Better than the otheres services over the years! And the two Gentlemen were very kind! They go stains out that I thought were there for the duration of the carpet!!!!!!!!!!!!! Thanks and thank to KVIL for me finding out about you guys!
Service team was very professional and explained exactly what they were doing.
The carpet still looks really clean - no residues and with other carpet cleaning / the carpet stains came right back once dry. Fresh, clean smell.
We appreciated the throughness your employees took to care for our home and the Swirl Bakery we paid for. The folks that own Swirl Bakery were very impressed.
Thanks,
Jerry Brooks
Excellent cleaning!! Carpet looks new again!! And no nasty after-smell. Nice and clean. And Roy, our professional, was WONDERFUL!! He took great care in doing a perfect job! And was a really nice guy. :)
I have never spent $1300.00 to have my carpets cleaned, and I never will again. I only have carpeting upstairs and a area rug and four runners downstairs. I felt that $600.00 for the pet treatment and $300.00 for my wool area rug was very expensive, and that was with a 30% discount. I blame myself for not getting a quote ahead of time, but the men were here and I had moved the furniture - so I agreed. The entire job was done in less then 2 hours, at $650.00 an hour - that is quite a profit. Name removed
There was a pet problem in one of the rooms that I had done originally. I paid a lot of money to have the odor removed and after drying, the odor returned. I think the man's name was Morgan but I am not sure. He took his time and removed the odor and it did not return. I appreciate his time and the effort that he made in doing the job. Please let him know that his efforts paid off, no more problem. I would also like to have his name for when I clean my carpets again. Thanks
No soap residue. Professional, courteous technicians.
Very clean results and efficient techs
Some very old stains were eradicated, service was quick and efficient.
clean and very little water used