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based on 83831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great and the carpet looked great the day of service. A couple of days later I had 3-4 spots dry out and show through as a rusty colored spot. I called in and asked for a followup call last Thursday and still have not heard from anyone. The lady said she would get the service tech to call me.. I just want a call back and a followup check to see my spots.
Thanks
I have never witnessed a technicin who knew his company, product and technology as much as yours. While your tech was doing the work he took the time to explain how it worked, especially the new technology. Carpet cleaning companies bring huge machines, leave spots and the floor stays wet for days. This experience was really incredible. Thank you.
The appointment made to replace padding got totally messed up. YOu did not have the padding in stock and did not tell me until the day you were supposed to come out and put it in. This cost me extra baby sitting money.
Service tech was prompt, efficient, and did a great job!
Not using soap and how my carpets look afterwards
My carpet looks amazing , It is 15 years old and I didn't expect too much just wanted a clean carpet ! Friendly and informative techs.
The cleaning method works!! It's quite amazing!
We had our investment home cleaned at 2405 assembly and they did an excellent job. The manager was very helpful in rescheduling a redo and the carpet came out great. In fact we referred my inlaws (Sharon and Robin Last name removed)
I was very dissapointed in the results. The carpet looked dull and like it had been vaccumed and not cleaned
Technician arrived without any "ZeroRez" identification in a plain, unmarked panel truck. Although he was very nice, very through and did a great job, your technicians would look more professional (and build franchise value for you) by "flying your flag." Frankly, I can see situations where someone would not have let him into their house as it didn't look like he had any connection to ZeroRez.
The two gentlemen who worked on our carpet and coach did a great job and they were professionla and friendly.
Carpet is clean.
Always a good job.
Service was efficient and reasonable.
Friendly, informative crew. Great job, done in an efficient manner.
However, it'd be helpful if they were able to supply floor protection & wore booties to help protect other floor surfaces and minimize cleanup after they leave. It'd also be helpful if they would turn off lights as they were leaving a room rather than leaving lights on for hours while carpet is drying.
It was quick, the people were on time, friendly, had a sense of humor, and it appears that it is a good job.
My carpet stays clean longer. The dirt does not reappear.
Everything, there is no carpet cleaning company that can compare. I will never use anyone else.
The service was given on time, professionally explained and performed! I appreciate the opportunity to give my feedback.
THE WORKMEN THAT HAVE BEEN TO OUR HOUSE HAVE ALWAYS BEEN POLITE AND EFFICIENT.
THEY DO AN EXCELLENT JOB WITHOUT A MESS. THEY ALWAYS TRY TO BE HELPFUL WITH SUGGESTIONS TO KEEP OUR CARPET AND TILE LOOKING GREAT. I WILL CONTINUE TO USE AND RECOMMEND YOUR COMPANY.
clean.
Simply, they work. I've never had a carpet cleaning company that got out all the spots, but you did.
If you offer to provide services at a discounted rate, the technician should be prepared to provide the service
I like the honesty of your employees and the care they take to do it right. Mike did a fantastic job and i'm going to ask for him to come back when we need cleaning again.
Did an excellent job of cleaning and great service.
The carpets were cleaned very well; however, the way my wife and I were treated by your team was great (over the phone and in person)!
I was overcharged and did not receive my fullers gift certificate like I was told.
I am happy with the results AFTER a redo of the tile cleaning. The original cleaning left residue in the grout and on the tile. The original tile cleaning was left VERY wet and took hours to dry. The redo was dry before the guy left.
no residue in carpet
Tech was very knowledgeable, courteous and efficient. Process does not leave a lot of excess water and, therefore, the carpets dry more quickly than with other companies.