What our clients think of us!

I liked the way he got the dog urine smell out of my carpet. He was very polite and professional.

I was told by the service man that I would need a pre-treatment because of the pet odor - this costs me an extra $120 - I don't feel like I got my money's worth - my carpet is somewhat cleaner, however not $310 cleaner! I still have some spots that showed up after it dried. He was here literally less than an hour. I am disappointed in the outcome.

Not what i expected.... Looked the same when complete. The gentleman was great and professional but the carpet wasn't like new.... I've cleaned my own carpet before with a rental and it looked better.

ever thing..the tech did a great job...
we have used you before and will con't to do so

Price was not what was quoted and was also told could walk on it right after and then told 4-6 hours and that could ha skin which is why we used you in first place was for less chemicals. Also asked for a morning appointment when first called and when called back with time they told me afternoon was all that was available. Stains also are very visible however the tech did tell me there was a chance of that. So I so not know I anyone else could've gotten them out or not. Perhaps not.

Our technician, Z, was very informative & friendly. We are very grateful for the deduct of one room after we called in when our two hour window became four hours or more. The carpet looks good & we're looking forward to receiving our life time air filter. Z told me to mention that I did not receive my jewlery coupon on my receipt, should I call this in, please advise. Thanks again for great service!! The Waltons

Darwin does a great job and is very detail oriented!

Your Technician Valton M was a very courteous person. He did the work very quickly and thorough. I do think a time frame of 4:00 to 6:30 is too late for you to schedule appts., only because if you are the last person it's late to have to schedule the rest of your night.
I am impressed with the professionalism the technician showed and the outcome of the appearance of my carpet when completed.

No chemicals and the results great.

The service was friendly, understanding, and knowlegeable. The results were better than he told me that they will be.

very efficent and friendly could have asked for anythingmore

Sam and Russell were courteous, friendly, thorough, and fast. They explained the steps of the process and kept me in the loop the entire time. I was very pleased.

While you say that there is no residue and so carpets should stay clean longer, I already see areas that are looking dingy (the same ones that looked dingy before they were cleaned), so I'm not sure that I think you do a better job than other companies.

Also, how do I go about getting the promised $100 gift certificate to Fuller's Jewelry?

So far, I like the results from my service cleaning

I called for your guaranteed pet odor removal, but after 2 treatments, I still have pet odor. The pet odor isn't from urine or feces, just old dog smell. It is only in one area. I feel like I spent $200 for nothing. While, your techs came back a second time and it improved somewhat, it didn't get rid of the odor. I just gave up. Probably should have called back again, but totally disheartened...

The Technician was very friendly and very thorough. Our carpet looks, smells and feels great.

It was very easy to make an appointment, the staff were helpful and courteous, my carpets look wonderful.

The technician did not cover certain areas, and although the carpet was very clean I believe I was overcharged when the entire room was not cleaned

The technician was very nice and thorough. He was cautious when setting up the hoses. The carpets are truly clean, without that crusty feel that other carpet cleaning companies leave behind.

The service tech was very professional and had a great attitude.

Try the best to meet the customer's requirement

very friendly and informative
i like the zerorez cleaning process

Carpet cleaning was excellent. Setting up the appointment was a little difficult because you wouldn't commit to a time to be at the house. I had asked for the 11-1 window and no one got there until 2:45. Dan, who cleaned the carpets, said he was called last minute was very polite and did a great job.
Sounds like you may need to add a few crews to keep up the demand which is a good problem to have. Just don't forget the customer service as you try and be as efficient as possible.
The carpets look and feel clean and I like not having soap in the carpet. You will have my business again.

I paid an additional fee for the pet urine cleaner. This product left a residue behind and the carpet has gotten really stiff and sticky I had another representative come out to try and fix the problem but its exactly the same. This carpet is in my girls' bedroom and I have a difficult time letting them play in there now. I'm getting no answers or any help to help resolve this. Basically , the carpet seems ruined... And I paid extra for it to be this way. If anything I believe that I should be reimbursed for this botched cleaner.

you do what you say you do and you do it well. I was impressed with your technician he was extremely professional.

First off the person that came out was super in all aspects.
The clean carpet is wonderful and it smell so nice.
My grandson Gibbs can play on the carpet with no worries about soap reside on his hands and body.
My socks don't get dirty any longer . Ha

Colby was professional and detailed. I must say though that I was a bit disappointed with the fact that we were not asked if we had pets when making the appointment. That was the whole reason for this cleaning and we made the appt thinking it was $100. Per Colby, with the pet issue the regular cleaning we were quoted would not have been effective. We could have/should have known that up front had ad simple question or two been asked.

The tile grout cleaning was better than expected.

dries quick & gets the soil out

very professional