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based on 83831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My tech was very nice. He showed me all our trouble spots. My final cost did end up being more than was quoted on the phone at time of booking but we are still satified with the work. I went back and did a smell test on some areas that we knew our dog had peed and I still could detect a urine smell so I was a little disappointed in that but it would not stop me from using Zerorez again. Thank you for a job well done.
Both men were very conscientious. They kept asking if I was satisfied. I was extremely satisfied. I will definite recommend your service to my friends
Do you do other flooring like travertine? If you do, I am very interested in your service.
Thank you.
Name removed
After the floor cleaning we were so AMAZED at how your tech (which I remembered his name) was able to get out all of the dog stains. I was shocked at how fantastic the rugs look and amazed how he was able to get the yellow stains out. When he told me it was $548 I was a little on the shocked side since I wasn't getting the WHOLE house cleaned. But after I saw the results, $548 was worth every single penny!
When you schedule a window for the technician's visit, please follow it. I was scheduled from 4-6:30 so I went to work and the technician showed up several hours earlier!!! Very aggravating!! When you say you will call 30 minutes beforehand to let us know you're coming, call 30 minutes beforehand, not 15! Thanks. My carpet looks good.
Clean carpets
Friendly employees
green clean. no residue. ecological.
My carpet is old about 20 years and it looks almost new. Thanks to you. Did not get my free gift coupnon on the special deal though. No big deal.
I still have a stain that cannot be removed. Your guys have been out twice but it is still there. I appreciate your trying. Thank you.
The carpets were very clean.
..............everything went well
Only one tech was sent out to do six rooms, stairs, and landing. Needless to say the area that needed the most attention was not cleaned to my satisfaction because the tech appeared to be very tired. The Tech put up the equipment and then asked me how the rooms looked. The carpet was wetter than I remembered in previous cleanings. Additionally, I had a coupon that the tech did not accept. The coupon was better than then the amount on my receipt. At one time, I praised Zerorez for getting the carpet clean, this cleaning was just mediocre. Also, it takes too long to get to customer service if you have problems.
I really like the empowered water vs soap. I feel it's much cleaner longer.
the products are free of toxic chemicals and the service was very good.
professional - explained well - on time - great results!
Fair price for great service.
The technician should wear some type of covering on his shoes to prevent him from tracking dirt and other objects into the house. I spent an entire day before my appointment making certain that my home was in pristine condition. I had not only mopped my tile and marble floors, but I also steamed them. The hose that was used was dirty and therefore caused the previously cleaned floors in the entry way, hall, and a portion of the living area to become streaked and in need of a complete cleaning. I was also told that the floors would be dry in just a few hours. NOT TRUE! The carpet was so wet that I had to run ceiling fans and floor fans for two days before the carpeted dried. Since I had moved all of the small furniture and chairs out of the rooms and put them in other areas of the house, my husband and I spent two days walking around this furniture.
The carpets do appear to be cleaner although they seem to be a little stiffer than before, hopefully vacuuming a few more times will take care of this problem.
If you would like to make things right, I would appreciate a partial refund.
Thank you. The technician was polite and explained the procedures, but I think the items that I listed above need to be addressed as well to help make this process a more pleasing experience.
No residue, professional staff, promotional pricing
Very nice gentleman cleaned our carpets
Cheaper prices on "extras" like urine removal.
I can replace furniture after 4 hours & the carpet bounces back like new.
Good work. On time. Efficient servcie. Great Personal.
Chemical free, fast drying and courteous, helpful people EVERY TIME!
The service by your technicians was excellent. They explained everything as they did the job. The final outcome on our rugs was amazing. A red wine spill that had been there for a couple of years is now gone. The rug even feels new when you walk on it. The air duct cleaning was done with minimal interference and very little dust. Thank them for us. Also, please ensure that you have my correct email address. On you Service Summary & Invoice it was listed as Email address removed The v in verizon was left off. Your technician got it correct on his billing.
Professionalism of employees. Randy Phillips and Jared Neeley were prompt, explained all services that would do the best job, and were very cordial and courteous. The service itself left the carpets in far better condition than I expected, and will delay the need to purchase new carpeting for at least several more years. Thank you!!
I liked how quickly the technician got to work and how he gave a couple of really bad stains the extra attention needed to get rid of them. He was efficient and did an excellant job. Our carpets look great.
your advertise and work is different.... when you send me second person, they ask me how long took first person to clean house... I said half hour.. they laugh.... I am not satisfied your service and I paid 226 for nothing... Second guys clean the stair ---looks like new carpet.... rest of the house, No changed at all
The young men that assisted us, Joseph and his friend were kind, courteous, humble, and dedicated 100% to their job and to doing quality work. They did an over-the-top absolutely amazing job on not only our carpeta but our furniture as well!! I am very very pleased with the job they did! It was not only a pleasure to have met these two gentlemen, it was a blessing!
We would/will recommend Zerorez to everyone we know. Thank you very much again for everything.
Melanie Gilbert
Aaaahhh Lexington Ave. #2026
Flower Mound, TX 75028
When I checked closely, I found a patch of sticky stuff in carpet that had been vacuumed twice and did not have a visible problem prior to the cleaning. I had to pick out some pieces and then use carpet cleaner to fix an area that had been free of foot traffic as it dried overnight. I was suprised and disappointed to have to do that - not sure what happened.
very good
It seems to really clean the floors and they stay cleaner longer than any other cleaning service. Very reasonable priced with lots of great specials to take advantage of. Service men were very friendly, helpful in recommendations and very professional.