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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How they fluffed up the carpet nap.
Courtesy of employees
While scheduling the appointment, I told the customer service person I had heard about Zerorez from a radio station and gave the informatiom. I was also told at that time (2/12/13) I was the first person making an appointmetn for Sat., 2/16/13. When someone called me back to schedule a time (rather they gave me a time), they stated sometime between 5pm-7pm. I asked why so late since I was the first person that called for 2/16/13. I was then asked if I had asked to be first? REALLY?????? I then asked about why I had not been quoted the 30% as stated from the radio station. I got a Oh, let me add it.
About 20 till 3pm on 2/16/13 the driver contacted me to let me know that her was 20 minutes away. I asked why so early since the appoitnment was scheduled between 5-7. He let me know that he had between 3-5.
The driver did arrive shortly after 3 and walked through the house and I explained what I wanted and showed him the areas to be cleaned. He promptly started cleaining. If I recal, your add states that they will chec to make sure they can actualy clean and provide the service first? I question as to why you do not have a tool per say that can clean closser to the base boards and clean the stairs in a more effective way. Just cleaning it with a wide cleaner head does not clean the sides near the base board or wall.
The parts of the carpet that were cleaned were cleaned however, I do not think it was a good value for my money. I dont know that it looks any different from when I clean it myself.
Process seems to fairly well. There are some very obvious places that were missed and I am not happy about that.
GREAT customer service..the guys were AMAZING. And the QUALITY of the cleaning!
So far, very clear cost at time of service. No pulling punches. Was clear on removing stains from carpte.
They are natural and don't harm the environment or my home's surfaces. Your technicians are very polite and knowledgeable. However, I heard on Jody Dean's program that I would get a $100 gift certificate to Fuller's Jewelry, but I did not. Was I supposed to ask for it?
Carpet cleaning products are effective and thorough, and the service provided was efficient and professional.
Jared arrived on time, was very pleasant and professional. The services performed met my expectations
on time, helpful and clean
I'm not sure I saw any difference between your process and any other one we've used in the past. The price for cleaning was good, however, the extra charges, while expected, were more than I thought they might be. If a friend needs simple cleaning (no kids or pets), I will recommend your company.
Carpet really clean!!!
Appreciated come back for pet odor and the exceptionally courteous and professional tech, and office staff.
Workers were on time, carpets left clean, house smells good, not like chemicals.
Very good customer service and the cleaning is always amazing!
Randy was our technician and he was excellent. Was very professional and carpet looks like new. We had my mother in laws very stained carpet revitalized!
Just about everything -- I was so impressed with Joseph -- and thrilled with the end results!
My tile looks almost brand new! It has never been professionally cleaned so I was very impressed with the amount of dirt and grime you were able to remove. Carpets look fantastic too, especially for being over 8 years old!
Thorough cleaning of my carpet without detergents by well trained technician.
Products do a good job with a professional serviceman.
The carpets were extremely clean and the 2 men who came to do the work could not have been more pleasant.
It cleans well and leaves no reidue.
Professional, courteous, and amazing results. Good price too.
Discount Mailers
The technicians did a great job of getting my carpet clean! Your scheduling department needs to be more careful, though. The crew arrived at my house 1 1/2 hrs past the window I was given.
Carpet cleaning was great, but it seems that it was a bait and switch scheme. Yes, the original special I sign up for, but with the stains I had, the additional cost was better and took out 99% of the stains. I didn't see the difference between the treatments. How is the consumer to know what would have happened if only the original treatment was given. Big secret. Also there was a misstep on the technician determination to get the wax off of my floors. He has to come back to do it again. I made this appointment on my day off which was a Federal Holiday, the technician wanted to come back the next day to finish the work. I explain that my days off were only the weekend, and he said he didn't work weekends. So now someone else is going to finish the job.
scheduling was easy, technican contacted us in advance as promised and showed up on time. Service was friendly and well done. It was obvious the tech was careful with his work and and took the time to do it correctly.
On time, good equipment, cleaning done as said, my house was protected using appropriate equipment.
I like the professional manner in which your employees do their work. They are clean and efficient and explain what they are doing very well.
Coordinate dispatch with customer with cleaning guys.
THe first service was less then adequate. The edges of the floor remained dirty and there plenty of missed areas. The company sent a second tech who was relentless is his job and the floor was perfect. He obviously takes great pride in what he does
carpet looks like new. Tech was courteous, went straight to work, didn't try to sell me other products. A unique experience!