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based on 83831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chris was excellent, I could not be happier. Chris provided the best service.
My carpet looked like new again. You were able to get some stubborn stains out.
Friendly service. No harsh chemicals.
The technician was very friendly and knew what he was doing. He explained what he was going to do before he did it and explained what he did after the job was complete. He was able to answer all our questions and did an excellent job.
Very happy with the products and services. Very good work.
U Did a great job but I did not receive my $100 gift card
no chemicals, it works
The carpets looks great and the associate was so nice. He took the time to explain the process and all of the services that zerorez offers. I really appreciated the service.
That you don't use chemicals
The concept of leaving no detergent/chemical residue in your customer's carpet is extremely appealing, and the results are amazing! I particularly am pleased with the grout cleaning of my kitchen tile floor. It turned my then brown grout back to its original white color in what seemed to me to be a miraculous manner! This time I will take the advice of not using cleaners other than vinegar and water to clean my floor. The worker you sent convinced me that it was a build-up of chemicals that had changed the color of my grout, not an accumulation of dirt!
the equipment seemed a little old and the van was leaking water. The price of additional cleaning of area rugs and things like that was very high.
I had my carpets cleaned by you right before Christmas. I have a pet problem in one room where there is also a pet pad. I'm retired and living on limited funds. The guy that cleaned for me was named George and he did a fantastic job. He told me that as bad as the room was, that some of the order might come back after it dried. The total on this was over $500 while you are advertising 3 rooms for $89. That is a lot of money!!! A lot for anyone in this economy, much less someone retired. I book an appointment with George again because he did work hard to remove the smell and I felt like he would take care of it the second time around. I'm called just before the appoinment, and told someone else is coming. I cancel because I know George will do a good job and re-book again. The next week some young guy shows up and I ask, where is George. I'm told he no longer works for the company. This kid comes in, doesn't seem that knowledgeable. I told him we had to close the door most of the way for Christmas because of the odor which rose from the carpet after drying. However, there was a new spot where the kitty urine had not been removed well in the first place. So when he called in, he told whomever there was a new spot and he was told not to do anything. Well he had already told me he would do so he came in and did a rush job and ran out. He told me he would move three items back in for me since I am in physical therapy for a back injury. He said he would put things in the room on plastic. He left everything in my hallway for me to move back in - nothing was put on plastic - and he was in and out in 15 minutes or less. I would never have paid over $500 if I had not been told that he would come back if he didn't get it all out the first time. I feel that I was totally ripped off at 67 years of age and NO - I will not be recommending you to anyone as I spent alot of money for nothing!!!
nice man who came...worked hard to get carpet clean
HE DID GREAT AND THE RUGS LOOK GOOD
quick, clean. polite tech.
I felt like the tech was constantly trying to sell me additional services even after I agreed to the "Flooding Stain Process". Yes, I like the thought of no chemical residue left in my carpets, but I don't think the carpets got as clean as when I had Blackmon/Mooring or Stanley Steamer cleaned them in the past.
The quality of the clean was excellent & the quality of the customer service was even better. Ceasar was awesome, next time we use you guys, and we will, we would absolutely ask to have him back. He is an excellent rep for your company.
Prompt, friendly people and the carpet looks great after being cleaned, withnpromo, the price was great.
Carpet is really clean, arrived in a timely fashion and were quick about doing the job.
Green products, good service, fair price.
Very reasonable and makes my carpet pretty!!
Using your special 'water' haven't seen the stains come back!!!
Green, safer for our son
The guy was on time, did a great job and wasn't a pushy salesperson trying to add on extras.
No chemicals or shampoos are used.
I was very happy that you came back and stood by your work. The second cleaning was phenomenal.
Too many hidden costs.
If it took a second technician to get the job done, that's what you did and it was done to my satisfaction. Thank you!
Last person, I believe Kasey did very good job. Now I am Happy now.
I really appreciated the professional attitude and appearance of the techs who came to work on my carpets. The couple spots I showed them that concerned me were treated special after explaining to me what needed to be done to get rid of them. I was very pleased with the job that day and the results days later.