Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 28, 2013 — Rated 5 out of 10 by C.L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Gentleman came alone this time to do floors and pulled the hoses around and scuffed the corners of my walls. Walked to much on wood floors (since no one could help him get hoses) and so I had to clean my wood floors when he left.

Report a concern   January 28, 2013 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always polite, on time and competant

Report a concern   January 28, 2013 — Rated 7 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Seemed like a canned speech from tech that he needed to give us every 15 minutes. Would rather for him to have given his suggestions at the end of the visit.

Report a concern   January 28, 2013 — Rated 5 out of 10 by S.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not sure. Service was fine, but the smell after was not good. We have two big dogs, so I'm sure that was the culprit - it seemed to make the dog smell worse not better. Also, I initially called because I was attracted to the promotion that included 4 tickets to the Sesame Street show and I did not get those tickets, so I feel like that was a scam.

Report a concern   January 28, 2013 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient. Clean carpets.

Report a concern   January 28, 2013 — Rated 9 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the pet treatment and how knowledgeable the service providers were.

Report a concern   January 28, 2013 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased! Don't share name.

Thanks.

Report a concern   January 28, 2013 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet in family room is still not clean. It looked clean when tech finished and tech said any dark area would clear up as carpet dried. Same in the living room. For the amount I paid, I expected better results.

Sectional cleaning seems to have worked better but it is a dark color to begin with.

Report a concern   January 28, 2013 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought Jared was very professional and explained what he would be doing in great detail. I also liked the smell of the carpet after the cleaning and the fact that it dried within 24 hours. I was most pleased that your product lifted almost every stain out of our old carpet.

Report a concern   January 28, 2013 — Rated 10 out of 10 by Frank Peterson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My frieze carpets were very soft again just as when they were new. The technician was efficient and polite and didn't try to over sell additional services.

Report a concern   January 28, 2013 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the cleaning, and the professional staff.

Report a concern   January 28, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet seems cleaner adn they don't ry to upsell.

Report a concern   January 28, 2013 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not chemically.

Report a concern   January 28, 2013 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets never looked so clean

Report a concern   January 28, 2013 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green process and the tech was very knowledgable

Report a concern   January 28, 2013 — Rated 10 out of 10 by Michael Snow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee was very thorough, very efficient, very courteous, did an excellent job !!!

Report a concern   January 28, 2013 — Rated 10 out of 10 by C.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   January 28, 2013 — Rated 10 out of 10 by Jill Knight Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was extremely knowledgable of the companies products and services. He did an excellant job meeting my needs.

Report a concern   January 28, 2013 — Rated 10 out of 10 by E.X.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

that there is no soap or residue on the carpet.

Report a concern   January 28, 2013 — Rated 7 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

One room had three stains on the carpet. The next day the stains are still there. I am going to call today and see if they can come back out to remove the stains. It doesn' look like they did anything extra to remove the stains.

Report a concern   January 28, 2013 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, Good work, professional staff.

Report a concern   January 28, 2013 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technician always provides excellent service and the fact that no chemicals are used and no residue is left behind. The carpet is left looking great.

Report a concern   January 28, 2013 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quickness.

Report a concern   January 28, 2013 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that there is no soap residue left behind to attract dirt.

I will know in about 2 weeks from now if the traffic patterns will reappear as in the past with other carpet cleaners.

Report a concern   January 28, 2013 — Rated 10 out of 10 by Val Laughton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THEY WORK!! And the people are so nice who come to clean the floors!

Report a concern   January 28, 2013 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, best zerorez has done for me so far, thanks.

Report a concern   January 28, 2013 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We absolutely couldn't be happier with our service from Zerorez! We have gotten our carpets done by other companies & have never had the results be as fantastic as Zerorez. Thank you so much for your friendly servicemen, your quick customer service & amazing results! We will definitely be repeat customers.

Report a concern   January 27, 2013 — Rated 6 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

there were still stains on some areas of the carpets that i was able to remove with my own cleaner ; stairs still looked dirty on the edges ; your commercials make it sound like you can get carpets really clean but unfortunately i didn't find that to be the case, even though my carpets didn't have a lot of stains, they were just in need of a good cleaning.

Report a concern   January 27, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have always been very happy with the way my carpets look after Zerorez has been to my home. The technician was very professional, friendly and helpful.

Report a concern   January 27, 2013 — Rated 9 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

price is right, they do a great job, guys show up on time and are friendly


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