- Phone: (214) 372-5326
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based on 83832 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That, you are a green company
end result
They do a great job cleaning even the dirtiest carpets, and their tile grout cleaning is tremendous!
We found a lot of residue in one out our bath tubs that ea poured into it and not rinsed out.
My stain is completely gone. Thank you very much.
The carpet isnow fresh and clean.
i like the green aspect of it...no chemicals. your staff seems knowledgeable and well groomed...and take ownership of the process and service. you do a great job.
i DON"T like all the upselling. cleaning is cleaning...i just want one price and have it all cleaned thoroughly.
no chemicals ised
Carpet looked good when they left but new stains appeared later in the day. Had to call for them to come back and had to wait five days for them to come back. I thought a customer with a problem would get higher priority. Guy told me if the new stain came back again there was nothing he could do about it. It did come back so now I will have to try to get it out myself. Also they cancelled my first call back appointment. It was scheduled for 5 - 7 pm, they called at 7p to say they couldn't be there until 9p. That is ridiculous so they scheduled me for the next morning. The tech was 1.25 hours late. I am not impressed and will tell friends not to call you guys.
Tried to upsell obnoxiously to the point that the original quote wasn't going to do anything clean to the rugs without the upgrade. Also, left rugs soaking wet without sucking up enough water - guys wanted to leave as fast as possible once they realized the upsell wasn't happening.
Some of our spots looked like they were gone, but when the carpet dried they were still noticable.
Customer service
no smell, enviornmentally safe, drys quickly
Our carpet looks better than it has in years! And the service rep that came to our house was very nice and knowledgeable.
A bit of a sticker shock when the final total came together.
Also would like a followup deororizer spray.
Usually carpets come out being really clean.
Still have a spot in my dining room carpet...that should have come up.
When the technician came out to take a look at the job and make recommendations, the prices were substationally higher than what was quoted on the phone. The price went from $150.00 to over $1,000.00! I honestly dont know anyone that would pay $1000.00 for carpet cleaning and stain removal in 5 rooms of their home. When I told the technician that I would replace it for that - he then gave me pricing and his personal information for installing new floors!!!!!! I was surprised that he was trying to take business from the company he worked for!! very unprofessional!! I will never use them, and I would never recommend their service. The only good part about the entire experience was the friendliness of your customer service/phones staff. They are great.
Pricing was not as represented
carpets really clean and no residue.
really looks good
Clean smelling, all green products. Worked amazing!
QUALITY OF WORK, PROFESSIONALISM OF TECHNICIAN
Clean, Odor free; Intelligent, well trained, technicians.
Very good cleaning job. I had an arrival window between 4-6 p.m. I received the 30 minutes call around 6:15 p.m. He arrived around 6:30p. A little late! This was a recall visit.
Was told that my carpets would be dry in 3-4 hours, but carpets were not dry until 24 hours later
It works and the associates were great
Your system works and your employees are wonderful
The technicians were both very professional and nice however there were some areas of the carpet that still looked dirty once it dried. I had my first service on a Tuesday, I called on Thursday to talk about the outcome of the carpet and I wasn't able to get the carpet re-done until Monday. I was hoping that I could have gotten someone out sooner, maybe that night or even the next day since all of my furniture had been moved to make sure the carpet could be cleaned as easily as possible. I do sincerely appreciate them coming out again but maybe I could suggest, if you don't already have it, one or two technicians that are assigned only to re-doing or coming back out to a property so that it can be redone as soon possible, almost like an on-call person, no full schedule of cleanings just ready to go when the call is made, just a suggestion.
We've had our carpets cleaned for the past 3 years by another company and I have NEVER seen them look as great as when Zerorez completed the job. Even after the past few days of in and out of the house with shoes on and my toddler running around with her sippy cup the carpets still look just like they did when they completed the job.