Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 30, 2013 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very clean

Report a concern   January 30, 2013 — Rated 10 out of 10 by Barry Brownlee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Friendly tech that explained what the products was and how it worked. I will use Zerorez again.............

Report a concern   January 30, 2013 — Rated 10 out of 10 by Rhonda Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks like new and smells VERY clean!!!!! I like the air filter!

Report a concern   January 30, 2013 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and fast

Report a concern   January 30, 2013 — Rated 10 out of 10 by Ana Boyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do exactly what you say you're going to do, and friendly.

Report a concern   January 30, 2013 — Rated 7 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet was treated but stain was still in place the next day after the carpet dried.

Report a concern   January 30, 2013 — Rated 6 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not disappointed, necessarily. Your servicemen were on time and did just what I asked. The process was different from what I expected, though, and the beginning cleaning of "scratching" the carpets concerned me. Also, the carpets were still wet at bedtime.

Report a concern   January 30, 2013 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Agent was professional and completed work as specified in neat and timely fashion

Report a concern   January 30, 2013 — Rated 2 out of 10 by L.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I aleady spoke with the Supervisor on the telephone about my experience. The technicians threw their lunch trash (large cup and box) out their truck window onto my driveway in two locations! This pig-like behavior cancelled out anything good they did in my home. I would be hard-pressed to recommend them based on this!

Report a concern   January 30, 2013 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like Randy Jones and ___(I wrote the other young mans name down but I am not at home). They were really helpful and personable and did a great job!

Report a concern   January 30, 2013 — Rated 9 out of 10 by Michael Cook Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice tech and good job!

Report a concern   January 30, 2013 — Rated 9 out of 10 by Gary Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the quality of your service and the effort you put into satisfaction guaranteed. After my initial service, I had a few lingering spots on my carpet and you readily came back and removed them promptly and courteously.

Report a concern   January 30, 2013 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism...quality of work

Report a concern   January 30, 2013 — Rated 10 out of 10 by O.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely service and very clean carpets.

Report a concern   January 30, 2013 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing service.
Josh Rogers was the technician who came to my house. He did a great job and is very kind.
I have already recommended zerorez to friends and told them to request Josh.
thanks.

Report a concern   January 30, 2013 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the cleaning and the helpfulness of the cleaning professional that came to the house was .

Report a concern   January 30, 2013 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did a very good job. This is the second time I have used Zerorez and I am very happy with the results and the way my carpets look.

Report a concern   January 30, 2013 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the job and the professionalism of the technicians.

Report a concern   January 30, 2013 — Rated 10 out of 10 by K.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked and smelled great. Already have referred your company to others

Report a concern   January 30, 2013 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was amazed there wasn't a chemical smell, but a fresh smell while cleaning. Also, Justin, the young man that came out was very professional, friendly and explained what he was doing, answered our questions, gave us some options. I will definately use Zerorez again and have already related our wonderful experience and the great job Justin did. Thank you so much.

Report a concern   January 30, 2013 — Rated 10 out of 10 by Norma Bolton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always nice and friendly service people trying to please the customer 100%.

Report a concern   January 30, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can see how clean it leaves the carpet.

Report a concern   January 30, 2013 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Michael was very thorough and kind

Report a concern   January 29, 2013 — Rated 9 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech showed on time even called me to let me know when would arrive. Then proceeded to make our carpet & upholstrery look like new

Report a concern   January 29, 2013 — Rated 10 out of 10 by Ginny Wigley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was awesome!!! He stayed late on a Saturday night to make sure all the pet hair was out of our carpets! (And there was a lot!)

Report a concern   January 29, 2013 — Rated 10 out of 10 by Karen Fitzsimmons Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are day and night. The carpet looked great. The service guy that did the work was courteous and efficient in getting the job done. I will use them again. You will too.

Report a concern   January 29, 2013 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how my floors turned out. They were so grimy and icky. Your tech, Christian, was wonderful and really did a great job!

Report a concern   January 29, 2013 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is old and worn by 2 Labradors and 3 children, but Zerorez got it much cleaner than I ever thought possible. Mike did a great job and even cleaned the grout in my bathroom and it looks like new. Thanks for a great job.

Report a concern   January 29, 2013 — Rated 1 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had my carpet and stairs cleaned-was not happy with the stains that stayed/reappeared, including lines allegedly from the A/C. For $5 per stair, and over 30 stairs, I expect them to be clean. The spots that were cleaned the 2d time came right back.

Report a concern   January 29, 2013 — Rated 10 out of 10 by Lynnetta Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person that came was friendly and respectable. He explained everything in detail. My floors are GREAT. No more stains.


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