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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue or smell of chemicals after the servicecall was completed
No harsh chemicals
I waited four weeks to see if our carpet stains resurfaced -- they did not! Zerorez took them out and they appear to be gone! Service was good, technician was courteous. It took a while for the carpet to dry, but that is to be expected with steam cleaning. Thanks, Zerorez.
very polite technician
Tell the customer the cost to clean the "landing" is not included in the cost of the stairs so its not a surprise on the day of service.
Fast and effective.
I sent this feedback in last week but will do it once more. I was VERY pleased with Zerorez, and especially with Jared. He was very informative and professional. He told me everything he was doing with our carpets. The carpet looks like new!!! We love it and will definitely call Zerorez again!!! It was also at a SUPER price!!!! Thank you!
Your cleaners clumsily moved their equipment and chipped the side of my wall off.
The carpets were cleaned nice and quick. The guys came right over from the next door neighbor without any fuss. I did a little research on the net to understand what the chemical actually is in the empowered water and really didn't care so long as the carpets get cleaned up. The carpets are clean and look much brighter. Overall if the wife is happy, I am happy. Enough said.
The representatives were very nice and professional and did the job in an efficient manner.
Very clean and excellent service.
Do not pass my name to anyone.
Old spots are not popping back up as with other carpet services. You guys are very thorough.
I loved the feel of my residue free carpet!
MY CARPETS HAVE NEVER BEEN LEFT AS CLEAN BY ANY OTHER CARPET CLEANING COMPANY THAN WHEN i BEGAN USING ZEROREZ. THE EMPLOYEE WHO CLEANED OUR RUGS WAS NEAT, CLEAN AND VERY POLITE AND RESPECTFUL. I AM SO VERY IMPRESSED WITH ZEROREZ. tHANK YOU FOR MAKING MY CARPETS LOOK LIKE NEW.
Joanne
qiuckness
The rooms looked and smelled fresh!
"greener" cleaning
Everything was advertised.
The technicans were professional in every way and they did an excellent job. The best carpet cleaning I have experienced. I will never use another carpet cleaning service, as many stain areas that other carpet cleaners were unable to remove were removed. The two technicians that were sent to my home are an assest to your Co.
They work and are safe for pets.
Any lower prices would be appreciated, but I do think I got good value! First name removed
Although I was very happy with your work, I was extremely surprised by the cost. I don't understand how you can advertise cleaning 3 whole rooms for less than $100, but charge over $400 to clean 3 pieces of furniture. For that reason, I would be very hesitant to recommend your company. The one time I did recommend you, the technician was unable to remove ink from the carpet. Your ads pretty much state that you can get ANYTHING out of carpets. I would not have thought that ink would be a problem. I hope you consider my comments.
The people who came out were professional and we were comfortable with them in our home.
It gets the carpets clean.
Technician was wonderful! Everything was better after his treatment.
I don't recall how your fee went from quote of $104. to closer to $475. I said ok cuz you were the only carpet cleaner of 3 that showed up. So that was a plus in your favor. & The blacklight flashlight was good sales thing,yet they didn't show me the blacklight test after the carpet was cleaned. Yes the carpet looks good,but still its a big jump.I am a housekeeper,not a rich man. If I treated my prospective customers like that,i'd not have any.& no referrels either.the $104. felt like a teaser afterwards.not a good feeling.
the add-ons were a bit too pricey...
That they are environmental friendly
The associates are always personable, courteous and knowlegeable.
Products: no residue on the carpets. Services: Randy and Darrin were very gracious and courteous. Their communication was superb! They bent over backwards to be sure I was satisfied with the work they did. As for the scheduling which Randy and Darrin has nothing to do with...that is a whole different ball of wax.