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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet is Clean and looks very good.
Technicians were very informative in both care of carpet and cleaning process.
I think your ads are deceiving. I learned from my serviceman that "pretreatment" does not mean "stain removal", so I had to pay an extra $75. to have my stains treated (which are still in the carpet after cleaning.) I'm tired of carpet cleaning companies tacking on extra fees at the time of service, after getting a quote over the phone that was less than the eventual bill.
Technician Tom Moody was A+ and went above and beyond my expectations. He was very thorough, took his time to answer all of my questions and was a true professional. My carpets look better than they have in years. A much different experience than my previous Zerorez experience where the tech rushed the job and left numerous stains that Tom amazingly got out this time. Thanks!
Your service and the quality of your work
the good job and cooperation and service minded nature
The guys who picked up the carpets from my house were amazing especially the guy who did the credit card transaction when he was here I forget his name. Top notch. I offered him a 20 dollar bill and refused and said just recommend us. He was a good business man. I also liked the guy who did the original quote. Both great.
Professional and knowledgeable service and technician.
I had an upholstered chair cleaned, and it was not cleaned to my satisfaction. I spoke with a manager, Brad, who refused to refund the $80 I was charged for the chair cleaning, he refused to let me speak to any other managers, he claimed to be the owner of Zerorez and was very defensive when I questioned him about that, and he was possibly one of the rudest managers I have ever spoken with. I was unable to reach a satisfactory resolution to the issue with Brad. I was disappointed not only by the lack of quality in the cleaning service, but also in the poor customer service I received afterward.
I think I like what I see, but I can't help wondering how good of a job was done. He completed 4 rooms in less than 45 minutes. He was a real courteous gentleman and on time. No complaints so far.
The serviceman was knowledgable, patient and polite. Took his time and dod a great job.
Promptness, business manner, perfectionism, neatness.
Friendly service and decent prices.
Your process did an amazing job getting the dirt, stains, and pet hair out of the carpet after a long period of no cleaning. The technician was polite, friendly, and extremely thorough. He went above and beyond giving us the best possible service for our house.
Carpets are cleaned without chemicals and it actually does a better job than your traditional soap/water cleaning. Technician are super friendly and care about the work they will be doing. We have used ZEROREZ twice so far and will continue to do so.
My carpet looks and feels cleaner
We see that normal dirt stains are coming back, even after four days. The discoloration is reappearing, and that is frustrating with the large amount of money we paid to get our carpets completely cleaned.
All aspects of the process were handled quickly, professionally and courteously.
Very professional.
Good job, felt comfortable with the guys. They moved my sofas no problem. Although the van broke down and it took quite a bit longer until another van arrived, they did a great job. They were more stressed than me by far. They kept apologizing.
I would definitely use them again
Randy was very friendly and did an outstanding job. Great experience with Zerorez!!
The person who came out to our house was very professional and super nice. He got the job done quick and did an amazing job. Our carpets look like they did 5 years ago when we bought our house new. i love you do not use chemicals to clean. Thanks for doing an outstanding job. Great customer service!
The carpet was dry in a few hours, not several hours. And they took out the bad smell we were having!
the carpets are the cleanest they've ever been, just like new, and the employee was very thorough and explained everything and did an excellent job.
No chemicals/soap residue left behind.
Arrived on time. Was very thorough and friendly.
The closet carpet was not cleaned.
Everything
Prompt, fast and carpet looked clean and fresh
The quality of cleaning and service.