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based on 83835 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was working by himself - you were short handed that day. Also, when I called for a quote for cleaning 3 rooms and was offered air duct cleaning, the quote I was given was not the same when the tech got there. That was disappointing. But he would not have been able to clean the ducts anyway since he was working alone. To improve, when sending confirmation to the appointment, also include what the services are for the appointment- (I would have seen there was confusion about what I requested.) Also, make sure when the technicians arrive, there are enough to complete the job. Darwin was very professional and did a good job.
the service was outstanding and quick. I would recommend zerorez to all my friends.
The guy that came to our house was extremely professional. He did a clean test and found that we needed to replace the carpet, not just clean it. He didn't charge me a dime. I will use you with all on properties from now on.
I told the guy when I originally called you that I needed first thing in the morning. When you called with my reservation time, it was 5P - 7P. Luckily when I returned your call the woman I spoke with was able to change it to 8:30 - 10:30. Unfortunately the guy did not get there until 11:30. I almost cancelled at that point because I had plans for the afternoon that I had to cancel, but I really wanted this done and was offered one room free, so I went ahead and had him clean. He was very nice and very professional. But when he gave us the final bill instead of 4 rooms, with one free, he said it would be 5 rooms with one free. He counted our bathroom and closet as 2 rooms. When you came and cleaned our carpets before that was counted as one room because the bathroom only has about 30 square feet of carpet and the closet is only slightly bigger. Together they have around 100 square feet. At that point, I just paid. I do think you do a great job, but I don't think you are the only ones that can do a good job, so I will probably try to find someone else next time.
Very punctual, professional and my carpet feels very clean.
Stains left on hardwood floors and carpets stayed wet for over 2 days.
"Z" was very helpful in explaining the Zerorez process and was very thorough in cleaning our carpets.
That you use green products free of harmful chemicals. My carpet is about 15 years old but it always looks beautiful after cleaning with Zerorez. I have referred Zerorez to many of my friends.
Not push the additional options on the client. Also, the operator kept talking about dog accidents on the carpet, but my dog doesn't have accidents on the carpet. We have a doggy door.
Prompt, courteous, and amazing results.
friendly, thorough does a good job quick
very caring and explained things in detail
no odor after the cleaning and it dried very quickly. thank you
Paid $120 extra for pet stain treatment and still see the stains
The attention to detail that the technician demonstrated. My ceramic tile looks amazing1
The techs are very friendly & professional, they take the time to explain the services Zerorez offers (in this case I had my carpet and sofa cleaned), but most of all, I love that it is completely safe for my children and our pets <3.
I like that the reps seem to be knowledgable regarding the products.
Professional great clean nice people and techs. Very reasonable in pricing
My carpeting looks great, stains are gone - even the ones I made worse by trying to clean them myself. Very good customer service and price
Our Service Technician went way and beyond to make sure we had very clean carpets and were totally satisfied. He even got on the ground and smelled the carpet to see if one of my stains was a pet stain.
He did a great job.
The tech was very informative and did a great job. We are pleased with the job.
Green and very informative! :)
Charge too much for the pet sanitizer. $60 for an additive! Really
Green products and great service
Like that no chemicals are used.
Grout cleaning was great - I can't believe the difference. Carpet even feels different on bare feet.
I like that the carpets were so clean without leaving a residue. The men were polite and knowledgeable. However, one man (who had the least experience)did most of the work while the other spent time trying to upsell the services I had arranged over the phone. This is fine to a point. But I felt like the less experienced man would have benefited with more supervision. After they left, I found that my cedar chest was knicked in a significant way. I used a furniture "marks-a-lot" to cover the damage but it should have been brought to my attention by the workers. And I am still waiting for the filter I ordered.
Tim Moore did a fabulous job on our carpets. He was very knowlegable about everything he did and very polite. I have recommended your co to alot of people here in Trophy Club because I have used you before. zerorez is the ONLY way to go!
Everything y'all have a great product
High traffic area did not come clean. Although not promised, it at least came clean for a period of time doing it myself with a rental. In addition, the carpet remained wet for 36 hours, including 24 with two box fans and one oscillating fan running constantly. Although the weather did have a factor in a slower drying process, the carpet was extremely wet, again, worse than when doing it myself with a rental. Maybe that just the Zerorez way.