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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was hoping for better results for the price.
THEY WORK! A little expensive. Maybe a AAA discount or an educator discount
Good job of cleaning - I would like to have had more passes over each step on the stairway.
This area still smells a bit musty. Thanks
I thought you would be able to clean the couch better than what it was.
Wear shoe coverings at all times throughout the entire carpet cleaning process.
Everything is so clean when finished. It is always so fresh.
very curtious service, Great Job ! Randy did a awesome job, removed alot of residual which i had in the carpets, i would recommend Zerorez to all my friends. Sincerly Name removed Happy Customer.
The stains are mostly gone and I'm pleased with that. Your staff was really friendly. My carpet seems stiff and that surprised me. I'm a little disappointed by that.
I LIKED THAT THE GENTELMAN WAS PROFESSIONAL AND DIDN'T TRY TO OVERSELL ME ON TO MANY ITEMS.
MY CARPETS LOOK WONDERFUL AND I WOULD HAVE YOU ALL OUT AGAIN!
I didn't love how the two techs went between my master bathroom and the front door and a library (where they were cleaning upholstery)numerous times. I felt like I could't keep an eye on them. Would have preferred that they brought everything they needed and worked in one area or another, but not back and forth through out my house without me. Every time I entered a room to look, I felt like one of them went somewhere else. I trust Zero Rez but I didn't get a secure feeling. One of them even slipped away to a different bathroom and used it. He could have asked me and of course he could have used it, but when I found the bathroom door uncharacteristically closed after they left, indicating someone had been there without me knowing, again...not a great feeling.
The technician was knowledgable, very friendly and extremely helpful. Outstanding outcome. Will definetly recommend his services
The fact that you don't use harsh chemicals
On time. Removed a stain we thought would not come out.
It only took him about 10 minutes to clean 4 rooms, and they do not look good after he was done. :(
The service was great from the beginning to the end. Very professional and understanding.
Technician explained process and expected results and answered our questions completely. His work was thorough and he explained the drying time and process. A small high traffic hallway that 2 other carpet cleaning services had not been able to get clean was the true test. We are thrilled with the results. The carpet is soft and plush. Thank you Zerorez.
You are be best in carpet cleaning.
Green, No soap residue.
Well first of all, the driver almost ran into my car backing out, and second my carpet doesn't look as clean as it did the first time I had it done by this company
Everything, the carpet looks great and I loved the kind and courteous service.
Timely, appears to be effective.
Estimate time of drying with protectant at 12 to 14 hours with fans not 4 hours.
Very clean feel to the carpets. Don't smell like wet dog afterwards, or during the drying process.
timeliness, friendliness, quality work.
My window time was 4-6. I left work early to be there. Josh Rogers arrived at 8:30. He did not know what the job was at my house...cleaning air ducts. He did NOT have a ladder. He did not have a SCREWDRIVER to take the vents off. He tore the newly plastered and painted plaster off the ceiling when removing the vent. His machine broke down at 10:30 after cleaning only 4 out of 14 vents. He left a mess on the floor. When I asked about cleaning it up, he said he only cleaned up on carpet. After 2 hours the job was incomplete but I was still asked to pay for the 4 vents. I have movers scheduled for Monday morning. I wanted the vents cleaned before I moved in. That is why I allowed him to begin the job 4 hours late. I am very disappointed in this service. Josh was very nice but ill-prepared for the job at hand.
your technician was on time, was very personable, very informative, and did an excellent job.
on time - neat- cleaned well
Dumping a bunch of liquid on my carpet without asking first as a sales technique is wrong! That's just too much theater. And then saying it would take 4 jugs at $75 dollars each, but I could get a special for only $150. Really? What kind of carnival are you training these guys for? When I told him to stop selling me, he assured my he wasn't selling... That was a lie. The whole script was just over the top.
You have a good product, don't trash it with those gimmicks.
The technician was very friendly and helpful.
all except prices were quoted to me one week and the next it changed and there was no reverting back to the previous prices. I need to know how to get my free $100 gift card.