Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83452 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 2, 2013 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do not use any chemicals that are dangerous to humans or animals.

Report a concern   February 2, 2013 — Rated 9 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the purified water, no harsh chemicals

Report a concern   February 2, 2013 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brandon was very knowledgeable, thorough and professional. He did an excellent job cleaning both our carpet and kitchen tile. He explained everything and worked hard and long to do the best job possible. This is the best cleaning our carpet has received. Last time we used another company and there was soap residue left afterward and it looked matted. The difference this time with your company was like night and day. We will definitely use Zerorez from now on. I am very glad that I heard about Zerorez on KLTY and decided to call you.

Report a concern   February 1, 2013 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tile looks new and they did a great job on the carpet 2

Report a concern   February 1, 2013 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results of the cleaning. Our carpet had not been cleaned in years. When zero rez was finished it looked great.

Report a concern   February 1, 2013 — Rated 10 out of 10 by Sharon O'Rurke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on schedule and did not take long at all.

Report a concern   February 1, 2013 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JB was friendly, courteous, and very knowledgeable about the process. And my carpets look fantastic! Thanks!!

Report a concern   February 1, 2013 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service !!

Report a concern   February 1, 2013 — Rated 9 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I do like the job. There are a couple spots not up if retreating is available. I did not receive gift card promotion yet.

Report a concern   February 1, 2013 — Rated 2 out of 10 by R.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your fees were not competitive and deceiving. Charging $60.00 per room for stain treatment is ridiculous on top of the other cleaning charge.

Report a concern   February 1, 2013 — Rated 6 out of 10 by L.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I feel that I was overcharged for the offsite cleaning of my area rug. There were significant delays in getting it back to me and a definite lack of communication on your part. I have seen a definite decline in level of service and results over the two years since I last used zerorez. I don't think one of my rooms or my stairs had results worth the very high price I paid. I am unlikely to use the service again.

Report a concern   February 1, 2013 — Rated 10 out of 10 by Robert Rando Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely,friendly,professional,carpets well cleaned, stains gone and will help you get the most work done within you budget.

Report a concern   February 1, 2013 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You said what you do and did what you said.....

Report a concern   February 1, 2013 — Rated 0 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You can do what you advertise! The grout cleaning did nothing... I was told we needed to re-grout. The furniture cleaning did not remove the soiled areas... I was told the fabric is the issue. So, for $563.00, I got four rooms of carpet cleaned. That's hardly the special pricing you promote on WBAP. R. Last name removed

Report a concern   February 1, 2013 — Rated 10 out of 10 by David Lau Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Its enviromental safe and the house doesn't smell like clean without chemical smell.

Report a concern   February 1, 2013 — Rated 10 out of 10 by Darryl&Kay Cothron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have to say that its the best carpet cleaning i have ever had done. Even after it dried and some spots for former owners pets came back up thru the carpet (white carpet) zerorez came back out and got them out. Truly professional and service oriented....

Report a concern   February 1, 2013 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue, good prices.

Report a concern   February 1, 2013 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly, yet professional. He did a great job.

Report a concern   February 1, 2013 — Rated 10 out of 10 by D.E.R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it works as promised

Report a concern   February 1, 2013 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All great. Second time and I am very pleased with the outcome and the guys who provided both services.

Report a concern   February 1, 2013 — Rated 10 out of 10 by Stephen and Faith C Mauk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it's clean and mostly dry when the tech leaves.

several years ago I had Zerorez come clean my carpets for the first time. I had a very old and nasty stain that several other cleaning companies could not get out. it was a can of bacon grease that got dumped over on the white carpet. I told the zerorez guy that if he could get that stain up and keep it gone that zerorez would have a life time customer. He got the stain up and it never came back. 7 years later.... I'm a lifer.
faith

Report a concern   February 1, 2013 — Rated 7 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

We can still smell where the dog has urinated and we paid for the pet treatment

Report a concern   February 1, 2013 — Rated 10 out of 10 by Beverly Atwood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! The carpet looks and smells brand new! Your service professional, Tom, was excellent! Very efficient and helpful! Thank you, Zerorez!

Report a concern   February 1, 2013 — Rated 5 out of 10 by M.S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You didn't disappoint me. I just don't have many friends, and the few I do have, I rarely make recommendations to.

Report a concern   February 1, 2013 — Rated 9 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician
Quality of the service; very happy with the results of the carpet and tile cleaning

Report a concern   February 1, 2013 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The competent, professional technicians were excellent. The results were amazing as we hadmany stains.

Report a concern   February 1, 2013 — Rated 6 out of 10 by W.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had my shower tile cleaned and a counter top of tile cleaned on the island in the kitchen. The worker tried to charge higher rate than the phone estimate $1.25 psf for clean or $1.75psf for clean/seal. The cleaning of the shower stall area removed caulking so I had to re-caulk part of the tile.
The cleaning did not seem to really make alot of diffference on the soap film built up area. I think the worker should of told me the process would not do the job. On the countertop area I believe the work was done well.

Report a concern   February 1, 2013 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

On your ads you say you have a new and improved way to clean carpets. You didn't do any better than the other carpet cleaner that was in there. The only difference is that you charge more. I didn't get my $100.00 gift certificate from Fuller's Jewelers. The guy said $60.00 a room would help with the stains, guess what...it didn't help, but I paid.

Report a concern   February 1, 2013 — Rated 1 out of 10 by P.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not told beforehand that it would cost $85 to clean my stairs. Had I known that, I would not have chosen to clean the stairs at this particular time, particularly since I was also having other rooms and my kitchen and breakfast room cleaned and sealed. I should have been told that the price was $5.00 per stair.

Report a concern   January 31, 2013 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free treatment and diligent, hard-working service techs who made sure we were satisfied.


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