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based on 84585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
spot clean better
Tech was extremely friendly and did a great job cleaning our carpet.
It was fast and there was no residue or smell and the technician was super friendly and helpful
I liked that cleaning agents are chemical free. Technicians showed up on time and were fast.
Service was out standing
You are coming back since I was not satisfied. That's good. The ad specifically included pretreating, but the agent wanted to charge $35 a room to do that. He left heavy chairs on my bed (I didn't ask that they be moved) that created a medical problem for me -- to get them off the bed so I could retire for the night.
So much water was left in the carpet that they were still wet 12 plus hours later, some areas even in the following day. It was not a rainy day, not a cold day, and I put some ceiling fans on when agent left to speed drying.
The attitude of the agent was condescending and unfriendly. I was glad when he was gone.
easy to arrange around our schedule, got the carpet very clean (looks almost new) for a very reasonable price and the tech was very friendly and got done quickly.
I was not told in advance to prep rooms so as not to delay service, nor was I told that the cleaner would not help move items over 25 pounds, nor did I receive the gift certificate even after mentioning the WBAP promotion. Thomas, my cleaner, was very good and explained that your insurance wouln't allow moving help. So get better insurance! Thomas cleaned an extra hall for me because he felt bad, but I had previously used a cleaner who came with two guys and helped however I needed. I would have used them again had your service been properly explained.
Did not arrive at scheduled time. (Arrived several hours earlier, which was nice. But I was unprepared.)
Convinced us to pay for "level 2" cleaning to remove pet odor. Guaranteed it would remove odor or they would return and repeat the process. Then when I saw the email receipt after he left, I noticed it wasn't guaranteed after all.
Didn't even measure rooms but said my living area was the equivalent of two rooms. (I thought I read or was told that it was $30 extra for large rooms.) so for four rooms, I got a living area, one bedroom and a hallway cleaned.
The major disappointment was the cost. I signed up for a $99 special. I had a $50 gift card, and ended up paying more than $200 for less rooms than I expected and was not impressed with the results.
Customer Service
The servie person was great. He was very friendly and he was very informative. Carpets looked great when he was done.
Stains were removed from my carpet that I didn't think would come out. I do plan to use your service again in the coming months. Good job.
chemical free
The technician was very courteous and did a fantastic job. I will call zerorez for all my future carpet cleaning needs and will recommend you to my friends and neighbors.
I was happy with the service I recieved. But a few days later I noticed some white residue on some of my furniture in my bedroom. Some of the spray used to clean the carpets must have also gotten on to my dresser and other items on top along with my bed. It was all along one side of the room.
The acctual cleaning was ok, but I was not impressed with the tech. or the long term affects.
The service man worked hard and did a great job.
Positive was that you made space to come on short notice. Negative was that tech was doing sales pitchs...too much talking when we were in a press for work to be done.
I liked the courteousness of your employee,arriving within the time window I was provided,the care taken upon entering our home,and the professionalism to assist with deep stained areas.Our carpeted areas! are 16 years old,and when it was cleaned,it looked almost like new.Thank you.Oh,and I love the fresh smell from the sanitized water!!
On time, efficient, and worth the price
no chemicals
Courteous tech
Carpets got very clean
they are safe for pets and the carpet!
Josh was informative and knew the workings of Zerorez. I appreciated his knowledge of other services your company provides. Keeping his name for future work.
Carpet stays cleaner longer, and dries faster.
I was amazed at how clean and bright my carpets looked after Zerorez finished their job!
Great job - great technicians! Thanks!!
very clean carpet and nice hardworking employees
My carpet has not looked this clean in years. Spots that had been there for years are now gone