What our clients think of us!

Dried quickly&looks good.Technician was very helpful working around foundation repair situation .

No chemicals

My carpets have never looked this clean. I will always use your company in the future.

Appt was scheduled for 8:30 a month in advance and the service did not arrive until 1:00

Cleaner carpets and no residue

The technician completed the entire job in probably half the time the previous technician did ( who we were very happy with and had requested that he be dispatched to our home this time also. The scotch guard or carpet protector was sprayed very hap hazard and flippant, not through coverage. I also think that the technicians should put shoe covers over their shoes. They walk outside then back on the wet carpet. If needed please correspond to my email address.

The person doing the work was helpful and did an excellent job

the carpet always looks great. The technicians are so friendly.

I especially liked the pre-treatment and the machine that fluffed the carpet pile. Also, the technician was very professional.

Randy Jones was the technician who did a thorough job and described other services available. It was a positive experience.

Friendly, courteous staff who did a great job.

I called when my carpet started drying about two hours after my tech had left our house from doing a "redo" for a spot that had come back up. I was told that a manager would contact me to come out and inspect the spot to check and see if you could in fact get it out at all... since that was the second spot redo... and nobody has called me YET! Its been nearly 2 weeks. My original payment was in the 700$'s for carpet and air ducts cleaning. My dissatisfaction has never been with the technicians that came out.. both times they did their best and were very courteous and informative. I am just unhappy with the cost and the end result of still having spot on my bedroom carpet and now.. nobody has called me to follow up and see how to fix the spot.

Carpet looks great and smells good

EVERYTHING

I did not feel the carpets looked very clean. I realize there were areas stained with urine and feel the extra cost to clean the area was outrageous- $75/jug x 2- for$150 was to much- the area was not that large and feel those areas would of been extremely saturated with the "cleaning solution". Overall, the carpet just didn't look clean- I was very disappointed,

low chemicals used.

The carpet cleaner that came out was named Ron and he was very knowledgable and professional. He worked very hard to clean our whole house. I love that the products used are all natural and my carpet looks great!

MY CARPET LOOKS BRAND NEW..The only down side is that it took a longer time to dry..

Good

The guy did not do a thorough job.

I had to keep showing him the places he was missing..

He was rude!

He was not very thorough!

I would like some credit. I did not receive the gift card .

its efficient and it works

The previous 2 times I was 100% satisfied. Last week's a spot was missed and a few others weren't as carefully attended to as the previous times. I still believe Zerorez is incredible and the majority of their technicians are great and sooo helpful. I will say the 'plan' I chose last week was NOT used and I sadly didn't notice that until after he'd left and I reviewed my email copy. So he got more money out of me than what I'd planned!

Great employees that ALWAYS go beyond....I would NEVER use the services of any other company.

My carpets and tile are clean and oh so shiny.

ZEROREZ IS MY HERO!!!!!!

Polite, prompt, and very please with the service and follow up phone call by service rep. to make sure everthing was all right.

Not a heavy chemcial smell; a very fresh and clean scent. The technician that came out to my home was very professional, did a great job, offered me different solutions for other needs in my home and was very knowledgable.

Very customer friendly.......on time...price is excellent....repeat customer and always will be for my home and business...service tech was excellent!!

I had the "three room" special at $99 plus one room for free. I was explained that each room
Could not exceed over 200 sq ft and if it did then I would be able to use my fourth room free
For that extra sq ft. We had one urine stain smaller than the size of my fist which we were told if it was not treated than
It would make the urine smell ten times worse after the cleaning which the smell was hardly noticeable to begin with.
But since we were told this we had it treated being we did not want our in tire house to smell like urine. This
Very small spot that was treated costed us an extra $60.00!
After that there was a coffe stain we wanted treated the tech said after he treated it with this " special" treatment to
Stay off of it for twenty to fourty mins and the stain would gradually lift and disappear. Well that did
NOT happen the stain is a bit lighter but still there and very noticeable!
As I was going in my invoice to retrieve our fullers gift card I'm reading over the invoice
after he left and I notice he put" coffe stain was treated and customer IS aware the stain will NOT come out,"
I read this and was immediately upset! That is not what he told us at all he told us again after treated to
Stay off the treated area and after twenty to fourty mins
The stain will lift and be gone. So of course I was upset and felt lied to. Not to mention the following Tuesday
I called the company to explain I was not able to receive my gift card with the link and to make my complaint about
This incident. The man I spoke to was very nice and respectful I got my fullers gift card the very next day in the mail
And was told a customer service supervisor would contact me to discuss these issues within the next couple of days.
It has now been a week exactly since I called zerorez and no one has bothered to contact me! I'm very
Disappointed and will more than likely never use this company again unless
Someone can give me good reason to. What's also a shame is we heard of your company through the Christian
Radio station we listen to and yet your words do not back up your quality of service. That should not be advertised on
A Christian radio station. I do hope after this some one hopefully a supervisor of some sort will have the respect to
Respond back to me in a timely manner. And last but not least our "three room special" of $99.00 + tax came out to
$169.00+ tax!
First name removed Pérez
Phone number removed
Date of service: March 15, 2013

Very informative service man...quick and thorough.

My first experience with Zerorez was much better. Tim, the technician sent this time around, did a good job cleaning but pushed selling his abilities to me. He said he cleaned our high traffic area twice...what he was supposedly cleaning was the shadow casting down onto the carpet from the balcony above. Geez! Flip on a light before overstressing the carpet...please!

I also feel he oversold me on treatments which resulted in more than doubling my anticipated charges. I requested the "Tony Zaza special" for $99 to clean 4 rooms. That's $24.75/room but I paid $588.04 which is $147.01/room. I actually had just two larger rooms cleaned instead of 4 rooms. Tim charged me $75/bottle to "santize" my carpet and remove pet odor. Wasn't sanitizing part of the special??? I expected to pay more to treat for pet odor, but holy cow! Also, Tim blatantly lied by telling me he needed 4 gallons of flash and if he used more, he would not charge me for additional bottles. My invoice indicates he charged me for 5 bottles. Of course the invoice was not available to me until AFTER Tim charged my credit card, left and emailed the invoice. In addition to being lied to about the charges, I did not see 5 empty bottles leaving my house!

To offset the charges, Tim said he gave me a $70 value by cleaning my stairs and treated two rooms with something he recommended for treating pet odor but only charged me for one room at $60. So, in his mind, he gave me a $130 value??? I could see that he cleaned the stairs but how does the customer prove that he applied the additional treatment. He lied to me about the flash so he could have lied about the additional treatments. I'm the one that paid $588.04 so I certainly don't feel like he "gave me" anything!

As with any customer, results and customer service are required to earn return business. Having a technician that fishes for compliments and pushes to sell treatments is very uncomfortable. If I use Zerorez again, I will request a different technician to avoid uncomfortable moments and being grossly overcharged. In my opinion, Tim is damaging the Zerorez reputation! What's worse, I even tipped Tim $10 cash! Had I seen the invoice before Tim left,that would not have happened. At a MINIMUM, I overpaid $85!!!!!

good products but I wish your stain treatment was not as expensive as it is