What our clients think of us!

Very fast service, in only one hour our little condo had its carpet clean. The personnel was neat in their appearance and very polite. They took care no to step on our marble floor by first cleaning their shoes in the piece of towel we laid out for this purpose.

You were early (rather than late) which was nice. We will definitely recommend you to neighbors and friends. We will contact you in the future for more service.

Fast, fairly dry. Looks good when finished
Randy did a great job as well.

Just as you advertise, no residue. The carpet looks great.

The techs you sent this time were great. I heard Randy teaching Daren some important techniques he had learned. Daren was listening, too.
I felt the protective product was a little pricey, but the cleaning did not last the last time
you came out, so I felt I dIdn't have much choice Other companies I have had included the protective coating. Overall I think it is good

I loved it!

This time I had the carpet, sofa and bathroom tile cleaned. What a difference. Felt like a new home. Thanks

The company and its personnel are GREAT! The job they do is outstanding, and I've never had even the remotest problem at all. No other company does my carpets! Thanks, ZeroRez. You're environmentally friendly and keep my carpets looking new. What more could one ask?

Very friendly & knowledgeable technician. Services were performed in a timely manor.

Drys fast; very eco friendly -- Zerorez doesn't introduce unwanted chemicals into my rug which is important to the health of my grandchild and pets.

Terry, the rep who serviced my home, was outstanding. I would specifically request him in the future and will gladly recommend him and your company to anyone I know that has carpet cleaning needs. I will definitely use your service again in the future. Judy - Carrollton, TX

Daniel was professional ank kind and I will request him every time!

This was my first experience with Zerorez and it was positive. However, I would need more service calls before I would be able to comment about the products and services.

Joe was an excellent representative of your company.

Billing!!!! None recvd. yet and I have had you out two times this month. Lil Last name removed @ 4628 Sunnybrook Dr. in Plano. 2nd visit for spot cleaning was too expensive. I can't afford that again! I really need a credit for part of that expense, is that possible? I will highly recommend you to more friends if you will credit me about $100 back for that job. It was entirely too expensive! Please ask manager for a credit for me. The VISA I gave can be credited. Thanks.

I love the product... So clean! I will always be a zero Rez client.
My one issue is that one of the tech's had to use my personal bathroom . I did not like that. Please coach your
People not to do that . Very rude

Maybe go over any follow up or suggestions on what to do in between cleanings.

The products are safe for my family and pets and I love how quickly the carpet dries after it has been cleaned. The technicians are always professional and efficient. I have used a number of different carpet cleaning services but I will never use them again. Zerorez is the best!

I've used Zerorez for many years and won't use any other carpet cleaning service. My carpet is cleaner, stays clean longer, looks great. Stains disappear, and with their special water, my carpets dry very fast allowing a quick return to my normal routine. My cleaning specialist, Z, was wonderful. He was friendly, knowledgeable about the products, helped identify potential issues and solutions. I also purchased

100 environmental

Still have 2 slight stains on treated areas and would like you to come back and try to fix at no charge...

Best regards,
First name removed D. Last name removed

We had a very mixed experience. Our carpets and furniture look terrific, especially since they are old, had not been cleaned in years (I'm embarrassed to say) and this likely allows us to delay replacing them.

However, the time management of the visit caused a great deal of disruption and discomfort. The technician and helper arrived at around 2:30, and I initially only planned to get the carpet cleaned. I asked about the furniture, thinking I would do that in the future, but the technician say they could do it that day as well and offered a discount.

I agreed and they started first on the furniture. Either it took longer than they expected or were over optimistic, but they did not finish with the carpets until 8:45 p.m.

This was extremely disruptive and put the visit in a negative light, despite our being happy with the result.

I checked frequently with the tech, but he assured me it would go quickly. I don't know if this had an impact, but the helper was on his 2nd day with the company, he told me.

If I had to do it over again, I would have asked them to stop at the furniture this time and reschedule the carpet cleaning. (Before they left, I told this to the technician this as well as that I wished he would have cut short the work when he realized how long it would take. He said he understood but that we would be so happy with the results that it would be worth it.)

I wish that the technician would have thought to offer to split the job up At a certain point, they had done a lot of prep work for the carpet, so I didn't feel like I could ask them to stop.

If we use you in the future, I would only get a first thing in the day appointment, though my husband was put out enough that he might not want to give you a second chance.

If you'd like to call to discuss this further, please use by cell Phone number removed.

Name removed

Professional, courteous, great job!

The carpets look great.

On time, thorough, technician was professional and he was very neat with his equipment

Your technician was here promptly and helped me understand what was soiling my carpets. It seems burning candles as a means of freshening the air also causes a black residue to form along the baseboards. While he was unable to get it all out he did get most of it. I like the idea of not using soaps to clean the carpet. My in-laws recently had their carpets cleaned by one of your competitors and within a month they were dirty again. I hope mine stay clean a lot longer.

no soap

I received a call that my "window" for service was 11AM-1:30PM. At 10:35AM I received a call that the technician would be slightly late. It was at THIS time that I was informed that my service would be performed at 1:30 but, that the appointment would be later,..."although it might be earlier". If your company is going to give a customer a WINDOW then the assumption should be the appointment should be with that time period and not at the end of the period. If that were the case TELL ME that it is going to be at the end of the period. I do not like to have my time wasted.
The technician did not arrive until 3PM. No call of that he would be THAT late was ever made to me. Work was completed in slightly less than an hour. At completion I inquired as to how long it would be before my carpets would be dry. I was told 3-4 hours. At 10:30PM that night my carpets were still WET. Obviously, the extraction of fluid was not done correctly. Several spots were still wet the next day. This was my second appointment with Zerorez. My first experience was totally different. Based on this service, I would be remiss if I used your business again.
It's one thing to be inconsiderate with the appointment; it is far worse if the service was not done properly.

Carpet cleaning was great. Upholstery was not as good as I had hoped. I can still see the steam streaks in the fabric after two days.

It was seemless.. Very easy process~~

Carpets looked good. Services perfomed timely.