- Phone: (214) 372-5326
- Visit Website
based on 84585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the no chemicals, soap etc.
I can see some streaking on my white carpet since it dried; dirty tools, steam from dirty water?? It stretch the carpet in some areas and it took until the following day to totally dry as opposed to "4 to 6 hours" as informed.
None of the stains were removed.
Very professional. The carpet looks brand new. I would highly recommend this to anyone.
Punctual, good cleaning. Keep us in the loop
Very polite and clean technicians and your product works. Just wish it didn't cost so much to have area rugs cleaned.
It got all of the tough stains out of my carpet and made my house smell great!
The stains still on the carpet I asked the tech for treatment he said he was but stain are still there. I asked for tech to use
The servicemen arrived promptly, were very courteous and did a great job!
Technician was efficient and thorough.
On time and called to say he was coming. Very professional, whent to work and got things done.
The carpet stains were removed and the carpet looked & felt like new!
Advertisements claim that all stains will be removed. Some were not. Granted, they might have been rust or something that.... just won't come out.
Overall, the carpet looks 90% better. Which is good.
My carpet is old and worn and your techs make it look great. I could not be happier with the service nor the results.
Odorless
No harmful chemicals
With all the "HYPE" about this kind of cleaning on the radio, I really expected much more. The carpet looks slightly better but not good enough for the money paid.
1.Get the street address right when order is initiated when I tried to correct on the automated confirmation of time I was disconnected.
2.get the services correct when order is initiated (service man told I wanted upholstery done and that was not even mentioned.
3.Operator knowing services that ZeroRez does...I asked about Sotalio tile cleaning and she said yes you did that when in fact you really do not but you do have someone that can do it.
We paid $60 per room (3 rooms) for pet treatment where our dog had accidents. After the carpets were dry, we can still smell the urine odor in two of the three rooms.
There were (are) stains in the carpet where the traffic is the heaviest. Although the Zerorez staff applied your "special" formula to this area before the general cleaning process ( I had vacuumed the carpet thoroughly the day before he came), the spots reappeared later the same day --- should I use your service again, and I most likely will, I suggest more attention be given this area -- or let me know that your product cannot clean embedded spots.
Thank you for asking for my input.
Name removed
On time. Great results.
Your technician was actually early and did an excellent job. We had a pet dander problem and he knew exactly what do to and got it done in a timely manner. Thank you for being so easy to work with.
Technician talked me into purchasing more services than originally requested. Not sure the extra was worth the price. I asked about a warranty and he stated if there are no stains now they will not come back. A couple of spots showed again after drying.
Very pleased with the technicians that did the cleanin!
The carpets don't look any cleaner than when I cleaned them with my own carpet cleaner. There were still dark marks in high traffic and a stain where my dog pee peed on a canister that sits on the carpet.
Quick clean operation.
My carpet is like new!!! I have a picture that is totally amazing to see. Let me know and I would be happy to send it to you for proof of the miracle! My carpet returned from dingy brown, even in high traffic areas, to beige again.
Cesar was professional and did an outstanding job.
The only problem I encountered was I did not receive a phone call to tell me the window of time on Saturday. I called Friday and a CSR told me I did not have an appt. Therefore I did not have time to prepare, again, Cesar was wonderful and assisted in that area too.
No comment.
On time for scheduled appointments, clean carpet, friendly employees
Just moved in - figured those spots were permanent - no worries - you guys made the floors look brand new - many thanks !!
Carpets smell so clean and yor staff are so courteous and efficient!