What our clients think of us!

It works and your employees explain everything and shows you what your product does

In the two bedrooms, portions of the carpeting was not cleaned.

The 10'x 8' oriental rug removed for cleaning on 12/22/13 was not returned until 02/16/13, after I called in late January inquiring about the status of my rug. The rug was scheduled to be delivered on 02/09/13, but the delivery men failed to keep the agreed upon schedule. So, the morning of 02/16/13 was agreed upon. When the rug was delivered, I found the backing is loose, the backing is a totally different color, the rug was rolled up and the wool is still damp in the inner rolls and the rug has mold on it. I'm terribly disappointed. No manager has yet to call, even though I requested to speak with a manager on Saturday morning, 02/16/13. I would like a refund of my money on cleaning the oriental rug because it has been ruined.

Thanks,
Name removed
Phone number removed

Tony is an excellent service provider!

When the rep arrived and stated that the service that I ordered which was to have the carpet cleaned would in fact not clean the carpet, and I needed $69 pet treatments, I was appalled. I do not care to type the details of the ridiculous speech he tried to sell me, but it was at that time that I canceled the appointment.

Eco friendly.
The tech was very nice. One thing I would change is that I wanted my carpet cleaned WITHOUT a salesman trying to get me to buy additional products.
Also I felt like I was being scolded for having a dirty carpet - that is why I asked them to be cleaned. But my carpet does look fresh & clean. Thank you.

The company is very well respected and Justin King was very helpful and kind when he did the cleaning.

Not all the spots came out. Additional charges besides what the radio add touched on.

I did not get a call in advance to let me know what time the crew would be there on my appointment day. I called to find out--was told between 8:30 and 10:30 but I was the first appointment. On the appointment day, no one had showed up or had called by 9:15 so I called and was told it could be as late as 11 am! At 11 am, no one had showed up so I called again. Was told there was a problem and it would be another hour. I was very dissatisfied with this response and said so. A few minutes later a young man named Anthony called and said he was coming right over but it would take about 30 minutes to get there. He did show up and did a very nice job. Despite the problems on the front end--the carpet turned out nicely and Anthony did a great job.

The service was GREAT. The gentleman who came out did a great job and had a great attitude the whole time!!

If I had had the results the first time that I got the second time, I would have given a 9, based on current condition of carpet.

Carpet gets clean and stays clean. I'm still waiting for my gift certificate from Fuller's Jewelry Store as promised.

carpets turn out very clean - only a couple of spots didn't come out.

Carpet stains don't magically reappear after they dry! Everything smells fresher and carpet looks brighter.

The technician was clean and friendly. He explained the product well. He was not pushy. Your services are reasonably priced with the KLUV special. I liked knowing about the air filter due to lung problems and allergies in the family.

carpet was dry in about 6 hours. No chemicals

Great service, great job, and house and carpet smell so clean afterwards!

Thanks!

Quick, honest, and professional. Recommended proper services for spaces in question.

The spots on my carpet are still there. You can clearly see them.

It removed all of the stains very well and the serviceman was very professional.

Great service and product. Your associate came in an expained everything that was going to occur and then talked me thru the process. In the end our carpets looked awesome. We have used a few other services in the past but I think we found the new benchmark.

Ricky was so pleasant to talk too and had great customer service. He went above and beyond when discussing what Zerorez offers. (Ducts, carpet cleaning and washing title). He even took the time to "try" cleaning my title to see if it would even work. He was passionate about the company.

Be on time for a service window. 11-1:30 and then show up at 3? Unacceptable. Complete waste of a day off.

I like that there are no chemicals being used on my carperts, and the technician that arrived at my house was very helpful, friendly and seeemed to be a hard worker. Thanks First name removed

The process used to clean the carpets. First day back, they llok great.

1. I felt the overall price was high.
2. We had pet urine problems, and we paid for pet stain removal. After the first cleaning, there was still odor in the bedroom. Terry came back out and cleaned the area again, but the odor is still there.

You quoted me a price of $89 for 2 small unfurnished bedrooms but when the tech arrived he said that in order to get clean carpets I would have to pay $60 more for conditioner. I paid the $60 but the heavily trafficked area did not get clean. I will not use you again.

Efficient and effective

Easy to schedule, and the carpet cleaning was done quickly!

The fact that you don't use chemicals. That's important to us because we have a crawling infant.

First, I appreciated our technician Valton. Very personable and professional. Good energy level. Did an excellent job.

Second, my carpet and rugs came out looking great. We will definitely have you back.