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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quickness.
The fact that there is no soap residue left behind to attract dirt.
I will know in about 2 weeks from now if the traffic patterns will reappear as in the past with other carpet cleaners.
THEY WORK!! And the people are so nice who come to clean the floors!
Great job, best zerorez has done for me so far, thanks.
We absolutely couldn't be happier with our service from Zerorez! We have gotten our carpets done by other companies & have never had the results be as fantastic as Zerorez. Thank you so much for your friendly servicemen, your quick customer service & amazing results! We will definitely be repeat customers.
there were still stains on some areas of the carpets that i was able to remove with my own cleaner ; stairs still looked dirty on the edges ; your commercials make it sound like you can get carpets really clean but unfortunately i didn't find that to be the case, even though my carpets didn't have a lot of stains, they were just in need of a good cleaning.
Have always been very happy with the way my carpets look after Zerorez has been to my home. The technician was very professional, friendly and helpful.
price is right, they do a great job, guys show up on time and are friendly
Technician was absolutely fantastic extremely professional and knowledgeable!
Not much, the service went off without a hitch.
not push for future work on tile which was not asked for
I was very pleased with Zerorez. The technicians Tim and Will served me with professionalism and I could tell they believed in the company they work for..they did a great job and my carpets were clean and looked great! I love Zerorez technology without using chemicals and soaps but with Empowered water. Would highly recommend them to my friends.
A satisfied customer,
T Hogan
The tech tried up selling us then kept telling us that the basic $79.99 cleaning would not clean sufficiently.
The product dries very quickly and smells fresh.
The results and your technician, Jefferson, was awesome! He was very customer friendly and willing to please which is VERY rare these days.
I was surprised that more attention was not paid to the high traffic areas (still look slightly greyish and dirty on a taupe colored carpet) and there are a few small stains (one in front of the fire place, one in a corner) that should have come out easily. I was surprised at the quote on cleaning the tile/grout - at $300 for a mediume sized kitchen. In all, it was a great value to have the carpets cleaned with no chemicals to worry about. We will likely call zero rez in the future.
My main reason for scheduling this week was a coffee spill -- when the carpet finally dried, the stains were truly made worse - spread over a much larger area of the carpet, and only vaguely diminished. The outcome is that the stains are much more noticeable now than they were before Justin cleaned. Very disappointing.
The service was done quickly and the results were amazing. Your employees were friendly, well mannered and certainly knew what they were doing. I've already recommended your service to my daughter who will be getting in touch with you shortly. One question though, I thought I was supposed to get a Fuller's Jewelry certificate and I didn't. That's certainly not necessary and if you're not doing that any more that's okay. I will most assuredly recommend your company to all of my friends. Thank you for such a pleasant experience and such wonderful results.
The guy who came out wasn't able to explain what chemicals were in the pet treatment, so we didn't consider it. We have a very young child who plays on the carpet.
The person who I scheduled service with forgot to tell me about the $8 fuel surcharge fee. After the charged was billed to me, I called a customer service mgr who listed to the call and verified I was correct. I got the $8 back, but it took 20 minutes of my time I shouldn't have had to spend.
There was still a lot of dog hair on the carpet after it dried.
When I scheduled the date, I was told I'd get a call back between 2-4 p.m. on a given date for my window period on the date of service. No one called me by about 4:30 p.m., so I called them.
I did like the guy who came out and did the service. Very friendly.
I've used your services several times. Tim really did a good job.
Time notification of arrival. None was received and I had to call and didn't know time till morning of service date.
good price for the value
1st of all the tech was very polite and nice,but we felt that maybe because it was late @ 4:00 pm Friday that the tech was in a hurry for the weekend ,because he was in /out in 30 minutes or less.Next the carpet didn't dry for over 5 hours with fans running and ac system on.We smelled a mildew smell for about a week afterwards a smell we had never had We finally sprayed fa breeze all over the carpet to kill the smell.Neither we nor the tech felt the carpet needed cleaning but we cleaned it for warranty issues.Now we wish we had left it alone.Also the tech left so quick we didn't even talk about the %40 discount on possibly air duct cleaning or other services.Also the procedure didn't' go as described on your webpage, the tech didn't rake the carpet first..whether it makes any difference or not I dont know but it was explained on the web page that way so I assumed it was supposed to be done that way.Thanks,First name removed
The Empowered Water!! It cleans beautifully
tim did what he said he would do and more
First experience with zeroez was incredible. Second time around not so good.
The guy who came out, was obviously very tired from his workday and could care less about giving me an accurate quote. He didn't even look at all the rooms that needed to be cleaned to see how big they were. He said that it would be between $1500-$1700 to clean the house. We have just over 1000 sq. ft. to be cleaned. Other companies have priced us out SIGNIFICANTLY less and told us that they could fix the problem. The guy who came out said that cleaning it would only make the problem worse and make our pet urine stains would smell like fresh urine stains. He actually said that we should NOT use Zerorez services. (he did say that he rarely recommends this) From your videos on online and what I have read on your website our carpet problems should not be this big of an issue. The guy didn't give me a written quote just a verbal one. When I talked to him about cleaning the grout I mentioned that a friend of mine said that when she got her grout cleaned that it was worthless. He said he could give me a demonstration and I said okay, when he returned from the truck he said that he "left the demo stuff at the previous house"..right I believe that. He was clearly tired and wanted to get out of there as soon as possible.
very good!! All of it.
The initial crew did a poor job, but "Z" came the next day and put things to right. I am now satisfied with the results. However, the original crew will not be invited back to my home.
the technician always provides excellent service and the fact that no chemicals are used and no residue is left behind. The carpet is left looking great.