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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy drying. Nice workmen.
Clean, no mess, no harmful chemicals or residues. Carpets look renewed!
There is no fragrance and the carpet feels great afterwards.
The extras that were suggested to us that we took advantage of were expensive and over doubled our cost and then they didn't use the black light to show us that the stains had improved when they were finished- seemed fishy.
The natural cleaning process. Your technician, Joe and his partner, that came to our home to fix the previous unprofessional work that another tech did.
Good for pets
Quick and efficient.
I wanted my money back. The gentlemen who treated my carpet were very nice. So, this has nothing to do with them. Simply, the topical treatment/cleaning did not work. It's very hard to tell for certain until the carpet has dried, hours later. I was told I can't get my money back. That is totally unacceptable.
The service rep was very professional.
good for the environment and safe for my pets
Natural not chemicals. The representative was very personal & professional.
No residue
Carpet looks cleaner because many old stains were removed.
The quality of the carpet cleaning and the excellent customer service.
Friendly technician. Good job.
The carpet looked amazing!! The service technician was very easy to work with, and it was a pleasure to have in my home.
CARPET APPEARS VERY CLEAN AND FRESH....THE SERVICE COULD NOT HAVE BEEN BETTER.....THE TWO MAN SERVICE TEAM WERE VERY PROFESSIONAL AND SKILLED AT THERE WORK..MY EXPIRIENCE COULD NOT HAVE BEEN BETTER...THANK YOU L.KEN KARNES
I got the job done quickly.
Jose, our service rep. was very polite and knowledgeable. I liked that he determined where urine stains were first and then cleaned the carpet appropriately.
The personnel were awesome. I have his card and will only ask for him going forward. They made 5 year old carpet look brand new
There were a couple spots completely missed, that I had to clean up after the technician left. I was told that two other spots could not be cleaned up at all. I was able to get those spots up completely afterwards. If I remember correctly the zeroez tv commercials advertise that there is virtually no dry time. It took 5 hrs for my carpets to dry. This was my first experience with zeroez and my last. I was overcharged, which is getting resolved now. I will stick with the other carpet cleaning company that I've used in the past. I'm not quiet sure what could be done to make things right.
My carpets look great!
Good job and very professional...
I like that it really worked down into the carpet to get the stain out without all the harsh chemicals that will leave build up
Rep was awesome. Very helpful and efficient and a pleasure to work with.
Technician did not call me 30 minutes before arriving ... Said he was having trouble with his phone, but did make two other calls, while here .. One to the office!
No soap used in cleaning carpet. Good fresh smell after procedure. Techs were courteous and informative.
Would like to make a suggestion - they did put sliders under two pieces of heavy furniture, which I appreciated. Perhaps the techs could move rockers, recliners, end tables, that type of furniture and clean under those pieces of furniture. Otherwise, I am pleased with the produce and the performance of the techs.
Joe was so courteous and professional
Very efficient and effective process. Technician (Cesar) was great.
There was a problem with the service I received on Friday, March 1st. I received little to no "real" help from Cindy and Jeff, but worst of all the manager I spoke with, Brad, was even less professional, almost calling me a liar to my face. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I PLAN TO TELL EVERYONE I KNOW JUST HOW UNPROFESSIONAL YOU REALLY ARE!