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based on 83832 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely,friendly,professional,carpets well cleaned, stains gone and will help you get the most work done within you budget.
You said what you do and did what you said.....
You can do what you advertise! The grout cleaning did nothing... I was told we needed to re-grout. The furniture cleaning did not remove the soiled areas... I was told the fabric is the issue. So, for $563.00, I got four rooms of carpet cleaned. That's hardly the special pricing you promote on WBAP. R. Last name removed
Its enviromental safe and the house doesn't smell like clean without chemical smell.
I have to say that its the best carpet cleaning i have ever had done. Even after it dried and some spots for former owners pets came back up thru the carpet (white carpet) zerorez came back out and got them out. Truly professional and service oriented....
No residue, good prices.
The technician was very friendly, yet professional. He did a great job.
it works as promised
All great. Second time and I am very pleased with the outcome and the guys who provided both services.
it's clean and mostly dry when the tech leaves.
several years ago I had Zerorez come clean my carpets for the first time. I had a very old and nasty stain that several other cleaning companies could not get out. it was a can of bacon grease that got dumped over on the white carpet. I told the zerorez guy that if he could get that stain up and keep it gone that zerorez would have a life time customer. He got the stain up and it never came back. 7 years later.... I'm a lifer.
faith
We can still smell where the dog has urinated and we paid for the pet treatment
Everything! The carpet looks and smells brand new! Your service professional, Tom, was excellent! Very efficient and helpful! Thank you, Zerorez!
You didn't disappoint me. I just don't have many friends, and the few I do have, I rarely make recommendations to.
Friendly technician
Quality of the service; very happy with the results of the carpet and tile cleaning
The competent, professional technicians were excellent. The results were amazing as we hadmany stains.
I had my shower tile cleaned and a counter top of tile cleaned on the island in the kitchen. The worker tried to charge higher rate than the phone estimate $1.25 psf for clean or $1.75psf for clean/seal. The cleaning of the shower stall area removed caulking so I had to re-caulk part of the tile.
The cleaning did not seem to really make alot of diffference on the soap film built up area. I think the worker should of told me the process would not do the job. On the countertop area I believe the work was done well.
On your ads you say you have a new and improved way to clean carpets. You didn't do any better than the other carpet cleaner that was in there. The only difference is that you charge more. I didn't get my $100.00 gift certificate from Fuller's Jewelers. The guy said $60.00 a room would help with the stains, guess what...it didn't help, but I paid.
I was not told beforehand that it would cost $85 to clean my stairs. Had I known that, I would not have chosen to clean the stairs at this particular time, particularly since I was also having other rooms and my kitchen and breakfast room cleaned and sealed. I should have been told that the price was $5.00 per stair.
Chemical free treatment and diligent, hard-working service techs who made sure we were satisfied.
The product had a pleasant smell from start to finish. The tech, was very friendly and explained how and why it was used. He was very through and prompt. Did a very professional job in a very short period of time. Little too much Marketing, for what I was wanting, but I realize Marketing is the name of the game.
Your service is friendly, fast and competent. The price was good, although I did not expect a $60.00 fee for pre-spotting. I do recall it being mentioned somewhere along the line, but $60. was a bit more than I expected. And they missed a couple of spots. The carpet looks and smells much better, and that was the goal.
He made our carpet smell soo good. Took all the pet odors and stains away. made it almost look like new,super fluffy. Great guy who came out, very informative, very educated on how to keep your carpet...Thanks
The carpets don't feel like there is product on them after they dry.
seems to have worked and without residue
Very friendly technician. He did a thorough job with our carpets. Our upholstery was heavily soiled and he did as good a job as can be expected. Though some soiling remains, the overall appearance is much better.
I was amazed at how clean my carpets are.
On time, courtesy and friendliness of the technician.
I was invited to sweep my carpet after cleaning and drying. I did.I couldnt believe the dirt and pile I still swept up. Cleaning my couch on my hardwood floor was obviously not something I should have requested. After the drying (which was yesterday) I was very dissappointed in the entire appearence. I replied to the billing email on more details.All in all not a good first impression here. I invite to to read the email I replied on my billing statement. First name removed Wright
I love the way the carpet feels after it dries
I feel that I was overcharged for the offsite cleaning of my area rug. There were significant delays in getting it back to me and a definite lack of communication on your part. I have seen a definite decline in level of service and results over the two years since I last used zerorez. I don't think one of my rooms or my stairs had results worth the very high price I paid. I am unlikely to use the service again.