What our clients think of us!

The soil does not return like it does with other carpet cleaning services. The service men have good attitudes and are very knowledgeable about what they are doing and offering. If not completely satisfied, you will come back and make it right.

Although the young man tried very hard, he really overdid it and tried too hard, by trying to sell more and more services......he kept interrupting me by wanting to talk about my throw rugs, granite, etc. He also broke a floor lamp in his zeal to do a good job......honestly, I felt sorry for him...especially when I told him I would wait to pay once we had reached a satisfactory solution to replacing my lamp. The carpet cleaning was okay, but still have pet odors.

green

For some reason, scheduling seemed to be a major challenge this time. I was supposed to receive a call, but I finally called you and was told we were in a window from 8:00 AM - 6:30 PM. I should have been able to schedule the time when I called to make the appointment. Also, while your representative who came to our house was polite and friendly, he made a comment about how worn out our carpet is, which is completely not accurate, and I really didn't appreciate it.

Customer service and quality technician.

Carpet is clean, smells fresh and soft. Technician, J.B. was very professional, honest and super polite and courteous

Your process cleans the carpets very well and doesn't use chemicals.

Thorough job - professional - explain things and instructions about keeping carpets clean and how to deal with stains between services.

The carpet was wonderfully clean and smelled great but what what really struck me as outstanding was the Tech (Jared) and his great and helpful attitude that made us completely change who we get our carpets cleaned by!!!! Thanks Jared for such a wonderful experience!!

the only thing I was a little disappointed about was that he missed a few spots, mostly along the walls.

the monitor letting me know which door has been opened

The zero residue so that stains do not come back.

lower the cost / a bit of sticker shock vs the price in the newspaper ad

The carpet cleaner said it would take 2 - 4 hours to dry. At 10 a.m. the following morning the carpet in the master bedrooma and master bathroom were still quite wet. To prevent from stepping on wet carpet we laid down a towel to step out of the shower and it left a HORRIBLE spot. Also, as we walked on the carpet in these two rooms new spots began to come out. I called Zerorez and spoke with Jeff and Mgr. Cindy. She said someone would come out at 1:30 to redo these two rooms. I explained I had 60 people coming over for a bithday dinner. She said guy would be there at 1:30. At 2:15 I called again and Cindy said guy was still in Rowlett "finishing" a job and I was next. That would have been another hour, the same hour my guests would be arriving so without an apology from Cindy until I mentioned it to her, she rescheduled me for Monday. Monday a new rep came out and said he couldn't take out the stain where the towel had been laid while we stepped out of the shower so now I have a HORRIBLE spot there forever! I AM NOT HAPPY!!!!! Cindy assured me that another manager in charge of refunds would be in contact with me. It is now 1:30 p.m on Tuesday and still no call from such person!!! PLEASE CALL ME!!!!!!!!!!!

I sent a letter about the great service I received from Richard Pena. He's a great asset to your company. Everything is nice and clean and unbroken.

Where do I start...
Arrival window was from 4-6pm. Technician did not call until 6:30pm to advise that he would be there in 20 minutes.
Kitchen tile was not completely cleaned as shown in the demonstration.
Technicians did not wear shoe covers during job there from leaving shoe prints in the kitchen.
Master Bath shower was not cleaned to a professional standard. I feel like I could have cleaned it equally as well with standard home products.
Also master bath shower was damaged during cleaning because the technician hit the corner of a shelf with his steamer tool.
We requested that we be giving some extra Styrofoam blocks to get furniture off the wet carpet, they left with out honoring that request.
They rushed through the job probably because it was 10pm on Sat night. I feel like my service should not be compromised regardless of the time.
I requested a patch service but apparently between the dispatcher and technician there was a communication breakdown because the technicians showed up without the equipment to provide the service.
I have agreed to have the service redone. I am however, concerned with the policy of trying to achieve 100% customer satisfaction by offering to provide what could potentially be more unsatisfactory service. I think it is important for you to know that I had another a option (Ripleys) that were willing to provide a similar service for $200 less. The reason I chose Zerorez is because of the Saturday service and timing is an issue for my situation. It is inconvenient and unsatisfactory to have to schedule a second appointment during the week because your company failed the first time. If it was the case where I wanted it completed during the week I would have chose the company that was $200 cheaper. Please have a service manager contact me, Name removed at Phone number removed or Email address removed

Service could not have been better, your tech was professional, friendly and fast,got right to his work. I really like that he called to let me know he would be a little late. The lady that helped me with my appointment was great so pleasant and willing to help me with such short notice. You helped me at such short notice. I will call you the next time I need carpets. Once again thank you
B. Last name removed

he called to let me knoe he would be

Chemical free products used. Our tech was very professional, kind and respectful of our home and belongings. He was also very efficient and made good use of his time. First name removed and Janis Last name removed

Your serviceman, James Branch was the best. The results were almost miraculous, because our carpet hadn't been cleaned in quite a while. We are very happy with the results of his work.
Lois Tusant

I discovered that a small rug had not been moved to clean carpet under it. Would have liked the person cleaning to ask if I wanted it cleaned underneath

inter office communication

high quality cleaning that makes everything look new and smell fresh.
I would suggest that all Zero Rez representatives that come to clean ALWAYS use the furniture protection cones around the furniture when the bring in the longhoses. My TV entertainment center had 2 chips out of it when the gentleman accidently bumped into the center. I will have to touch up with special paint.

Over all, everyone has always been very profesional, courteous, and I am always going to use Zero Rez.

The technician was very professional, courteous, friendly, and took the time to explain how the process is different than other carpet cleaning services. He did a fantastic job and worked hard on getting stains removed.

The tech got my carpets clean. He explained everything clearly and was just a nice guy.

Friendly service, explained what was going to happen, fast, professional.

Where we suppost to get a $100 coupon for a jewlery store?

Ashleigh Waggoner

Some of the furniture was not moved and cleaned under. I have some pieces that are hard to move, but I have one end table that I moved liking for a remote control and was shocked to see that was not moved to clean under. I would not recommend your company at all .

it was fast

Results were very positive. Carpet and upholestry looks clean and old spots have not popped up, dries quickly.

There were stains not effectively removed. Although I was not personally present when the job was completed, there was no communication that the stain could not be removed and why.

The cleaning was thorough and only 2-3 hours to dry. Carpet felt soft and it was clean.