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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The actual cleaning went great, but getting to that point was a complete and total beating. A few weeks prior, we received an estimate. I called the same day to schedule the cleaning and was told that the estimate had not been turned in by the associate at the office so I could not schedule it. I called at least two more times on different days to see if it had been turned in so I could schedule and it had not, the office told me the associate had not been in the office and they did not know when he'd be in. I was about to give up on the whole thing when I tried ONE MORE TIME to schedule and was finally able to. The woman at the office seemed quite ill-prepared and ill-informed and the process was extremely irritating for me.
on time, clean job, carpets look great
Efficiency, no odor. At this time, my 2 year old carpet looks good, not amazing or great.
Be on time.
I loved the Customer Service and your communication with clients is impeccable!!
Reduce price of pet treatment. Could only afford level one (as much as the cleaning-and I really wasn't prepared to spend that much) and some areas needed more than level 1.
Quick easy. CLEAN professional service
Area of carpet cleaned, was great! Friendly associate.
I was told the carpet would take three hours to dry at the most, but it took overnight to be dry enough to walk on it without getting my socks wet. I don't mind it taking longer, but I would have liked to be told it would take longer than three hours, so I was prepared. Also my carpet had 4 or 5 what I would call waves in it that I was not warned about. It looked like my carpet was ruined. When I woke today the "waves" were gone. I assume that is because as the carpet dried it shrank back to its original size. Finally, though most of the carpet looks cleaner, a couple of small areas actually look worse then they did before the cleaning, which is frustrating. On a positive note, the technician was wonderful.
The carpets were as clean as they promised and the gentleman that cleaned them was very friendly and polite.
Prompt, friendly, professional service
Very nice and knowledgable technician. Although my initial appointment was lost , someone was at my home approx 15 min after I called. All stains were removed and the carpet looks great.
The technician did a great job of cleaning the carpets and they look great. I do think the charges for pet stains are ridiculous.
Very effective and economical
Products work great and the service was excellent!!
Our carpet looks brand new. So please with service. Price is reasonable too. Thanks so much.
Awesome awesome results on my soiled carpet....looks good as new!
very polite serviceman
My carpet came out very clean. I have three children under the age of 5 and the carpet in their play room i thought was going to have to be replaced. Thanks to Zerorez it saved me time and money.
grout cleaner and sealer
Anthony was very professional and informative he answered any and all questions I had.
You were on time and did not try to sell me something I wasn't interested in or that I didn't ask for. And my carpets look great!
Spent $1300 to get carpet cleaned and still have pet smells in room
We would like to speak with someone regarding our cleaning
The carpets look great, and I was pleased that you were in and out so quickly causing minimal disruption to our office.
Tech was very thorough,curtious. Very satisfied!
My family and I just moved into our home and we called Zerorez the same week to clean the carpets after hearing the commercials numerous times on the radio. Upon arrival, the Zerorez Representative was very professional and my wife and I were very impressed as he started looking at the carpet room by room with his special flash light and was able to determine what stains were present based on the color of the spots and the smell of a spot. Through the natural eye, majority of stains were not visible and when he used his special flash light, we were able to see how dirty the carpet was. He finished our over 4,000 sqft home within about 2 hours. The finished product was highly impressive and I have already recommended Zerorez to people. Thank you for your service.
that you don't use chemicals...
I liked that there was no detergents or chemicals used.
very happy with product and service