- Phone: (214) 372-5326
- Visit Website
based on 83832 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical residue. Left a nice clean smell and made the carpet look brand new. Service was great. Ron went out of his way to answer and explain all questions we had. Thoroughly explained the process used to clean our carpets. Will highly recommend Zerorez to all I know are looking for a good carpet cleaning company.
The work that was done was ok, but the price is rediculously high. You will clean a houseful of carpet for under $100, but for fewer square footage of tile, I paid $1200 for cleaning and sealing!!!! It did not appear to take any extra effort than cleaning a carpet. I understand that more products are used, but the difference in price is not justified! I know I could have turned the job down when it was quoted, but they were there and I wanted the work done, so I agreed. I will not waste my money again. You guys offer a $100 gift card to people who pay less than that for carpet cleaning, but offer nothing to the people who pay much more. I guess I just paid for 11 gift cards to be given to other customers. Something is inherently wrong with that picture!
Did not have Scotchguard with him; said he would come back & put it on the carpet, but never returned.
2nd try and you still did not clean up the fountain coke spill in my bedroom. I'm unhappy.
Give a price RANGE instead of a set price for services; remind customers that only if their carpet is in perfect condition do you get the advertised price.
Cost was built-up from original quote. Did not include the pre cleaning or stain guard and had to added on to get the guarantee that was advertised with the sale. Kinda like bait and switch with is un-ethical by todays standards. Also the gift certificate from Fullers Jewelry store expired on Oct.30th,2012 and reciept was 1/21/2013.
Just smeels clean, and they where very nice,
but I need you do resend my invoice in a jpeg and I need to know what to do about my $100 gift card?
Our service technician was very thorough and friendly. He made great suggestions for consideration of future services.
The technicians were very professional and curteous. Outstanding employees.
the first appt we made had to cancel because had to have morning and they said they would but when they called to confirm they scheduled it for 5 so I waited a month and tried to schedule again explained what happened last time and then they still tried to give me an afternoon when they called to confirm. I had to ask for a manager waited on hold for 10 minutes he came back and said it would be between 8-11 which was fine as for the carpet it took over 24 hours to dry I don't know what happened but the carpet was very wet the last time ya'll did it it didn't take but 5 or 6 hours??? overall the carpet looks good but I am not as happy with you as I was before things are different.
On time, our tech, Jefferson was professional and courteous.
Workers were very conscientious and did an excellent job. They went above and beyond, cleaning both bathroom tile floors in addition to the scheduled cleaning. My kitchen floor was terrible and I was considering just replacing it. Now, it looks fantastic and will stay. That just saved me a bunch of money. The house also smells nice. I'm totally pleased.
Zero Residue
I was promised one tech and then another tech said he was coming. When I complained it was corrected
The service was great! In and out quickly and very polite.
The guy that came out to clean out carpets was very nice and thorough. He was helpful & friendly.
non toxic and very effective.
Tom, our service tech did a great job . He was better than last years tech. I like that you don't use soaps. I like how the carpet looks, feels, and smells.
The fresh clean look and smell after the service is complete.
It appears to be a good clean and your technician Valton is a great spokesperson for your company. Valton unintentionally persuaded my father who had already decidied to never use ZEROREZ due to customer service issues to have you guys come clean his Commerical office space..
I like how clean my carpets are, and the way my water damage was handeled.
the tech did a very good job of cleaning my carpet
Come back out to our house and look at the master bedroom carpet - spots still remain after it was cleaned. These spots are not pet stains but dirt. After the carpet completely dried, they appeared again.
Got my really dirty carpet clean fairly quickly, friendly provider.
NO CHEMICAL... NO SMELL... NO MESS... FRIENDLY, QUICK, ON TIME, EFFICIENT.
Punctual and informed provider of service. Jared made sure we understood the process and walked us through the procedure answering questions and providing a good amount of information. The rug, although many, many years old, looked great after the cleaning. The company and the representative, Jared, earned our respect and appreciation for a job well done. We will definitely recommend your services.
less visible tatoos
How clean the carpet is when you are done.
Removed the stains. Courteous and knowledgeable staff.
Looks like great results--rep was excellent