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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent job my carpet looks wonderful
M
Like your "green" product -- no chemical or soaps.
Services advertised were services delivered.
The cost was high. We had our rental cleaned for $140.00 and the house was twice the size.
Nice staff, carpets look and smell great
As a first timer with Zerorez, I had a great experience. Learned a lot about how to follow up and keep my carpet and tile clean as well as have beautiful, stain free carpets once again. Pet stains are gone as well as some old spills from grandkids. The deep cleaning vac used before actual cleaning did an amazing job getting on cat hair and dirt that my vacuum couldn't. Tim, was great and very on top of what needed to be done.
I like that no soap is used in the cleaning. Our technician was Joe. He was very informative about the cleaning process and did an excellent job. The cleaning did not take long at all and the carpets look great!
Thanks for a job well done – I will definitely be a repeat customer.
you technichians know what they are doing... he was polite and he was on time......
your technition was excellent
Service was great. Technician was very friendly, helpful and professional. Love the product because it does not leave a residue. Your company was recommended by a friend, and I will do so in the future.
did a good job getting out stains and dirt
no residue in carpet
Good service attention to details and absolutely great cleaning service!
High alkalinity water used, no chemicals. On time, professional technicians.
Very professional, thorough, not in a rush.
Rugs so clean, crew took great care with furniture.
The technician was very unprofessional and we had to fight for the deal that was agreed to over the phone. We got the Mark Davis special and the man did not give us the Fullers Jewlery Store Gift Card.
The service itself was quite good. Tim, the service representative, did a great job explaining the process, cleaning the carpets, advising us of other services, etc. Very satisfied with the carpet cleaning. The phone interface with the Zerorez representatives was not as good. Why do they quote on the radio a $99 price when it is really $109 with a required $10 charge for the truck to run ("gas charge")? And then the process of obtaining the $100 Fuller's certificate was very cumbersome, seemingly intentional. The website to obtain it was only accessible via Fire Fox, it had a expiration date of one day beyond our service date, etc. It seemed like trickery to me. Took multiple calls to correct the process.
The technician that came out was very friendly and knowledgable, but wasn't able to completely fix the prior issue. Issue is still unresolved, and I'm going to have to take more time off of work to deal with this on the next go around. I was told that you would contact me to set up another consultation with a manager.
Stains did not return!
I have waited since December just to test the cleaning...no stains returning...excellent cleaning of carpet!
The gentleman was very professional and polite.
And, I just tonight recommended you to a neighbor.
I like it because it is quick and your guys were great and the carpet looks great.
ronP
Trustworthy , dependable ... Excellent service
Great results. Being on time and very friendly.
Very fast service, in only one hour our little condo had its carpet clean. The personnel was neat in their appearance and very polite. They took care no to step on our marble floor by first cleaning their shoes in the piece of towel we laid out for this purpose.
You were early (rather than late) which was nice. We will definitely recommend you to neighbors and friends. We will contact you in the future for more service.
Fast, fairly dry. Looks good when finished
Randy did a great job as well.
Just as you advertise, no residue. The carpet looks great.
The techs you sent this time were great. I heard Randy teaching Daren some important techniques he had learned. Daren was listening, too.
I felt the protective product was a little pricey, but the cleaning did not last the last time
you came out, so I felt I dIdn't have much choice Other companies I have had included the protective coating. Overall I think it is good
I loved it!
This time I had the carpet, sofa and bathroom tile cleaned. What a difference. Felt like a new home. Thanks
The company and its personnel are GREAT! The job they do is outstanding, and I've never had even the remotest problem at all. No other company does my carpets! Thanks, ZeroRez. You're environmentally friendly and keep my carpets looking new. What more could one ask?
Service technician represented your company well. He did the job as if it was his own home; took his time and did it right. You are not the cheapest carpet cleaning service in town but what you offer is fair and a good value for the quality of the service and the product.