What our clients think of us!

My carpet has never looked so clean. The workers were so easy to talk to and the supervisor, Seth, was top drawer. They explained everything to me to so I could understand. The service provided goes back to nature and doesn't offer a better chemical to clean my carpet. Sometimes these other companies which I've used keep claiming they are the best and with the newest cleaning process. Sometimes we tend to improve on what it already the best method and I think your company offers the best. I will have to wait to see if the results last and the special cleaning they did for the cat I had who left goodies all over the place works.

No soaps/shampoos are used to clean the carpets.

You explain all parts of the charges, what you will happen is exactly what does happen. I know that's expected, but is often rare.

Being all natural products is good and the spots up was awesome.... 2 small kids had trashed the carpet.

Clean & fresh

quick, clean, and knowledgeable

Price, dries fast

I thought your technicians were very professional, knew the carpet cleaning business & most of all did a great job on cleaning the 3 rooms - Cesar & Kevin were the names I think

I SEVERELY DID NOT LIKE the amount of pre treatment that was used when it came to the pet urine pre treatment. There is no way in heck that the technician sprayed the proper amount before cleaning. I even asked him about the amount used and he assured me that he did not use "one" but gave it a "double shot". I do not believe that for one second. My appt. was for between 4-6 and the tech called me at 2:15 and said he would be there in 20 minutes. When I told him my appt. was for later in the day his words to me were "oh, they didn't tell me that". Nevertheless, I had every bit of furniture moved, everything was vaccumed and ready for your tech, did I mention he broke 2 ornaments off of my Christmas tree??? I had strongly thought about using Zerorez for my granite countertop cleaning but I believe I will look elsewhere.

I was impressed how thorough the technicians. Both Jefferson and Chris were very polite and pleasant. I enjoyed talking to them. They answered all my questions and were honest about what spots would come out and what would not. My carpets are cleaner they they have been in years.

Be more upfront about the total cost. I thought I was getting a $99 special. It needed up costing $240. The results were more than satisfactory however.
Also, making the price dependent on total rooms is not exactly fair when a living room and a bathroom cost the same. I think total square feet would be fairer.
However, no one has cleaned my carpets as well as your company has.

That it is green cleaner. Also, Cesar very friendly and professional.

The power equipment would not work on our gfi circuit. The equipment kept flipping the breaker. He did not do the pretreatment or the carpet rake after. He said it wasnt his fault and couldnt take anything off the price. I felt like he could have been more sympathetic or done more to appease us in this situation because it was not as if we had planned for the industrial equipment to flip our breaker switch.

I would have liked a discount off the price. I was prepared to send him away but my husband insisted he do the job anyways because we had already moved all the furniture.

The technician was very knowledgeable and willing to go the extra effort to remove a stain on new carpet. My company, Total Restoration, LLC. will continue to use Zerorez for all our carpet cleaning needs.
Hershel Prysock
Owner

A spot on the carpet in one of the upstairs bedrooms... The tech said he tried to remove it but according to him "it didn't budge"... A spot I was able to remove with Resolve... I don't think your system offers any value for the money you charge.

The gentlemen were polite and informative. My carpets are really clean this time.

this is the third time I've used you, and every time the carpets turn out wonderful, the staff is courteous and friendly, and this time you're able to come out immediately.

They worked with my time schedule and were careful and respectful of my home. Most importantly, my rugs look great.

No chemicals n great customer serv

They were friendly, clean, accommodating, and on time.

very good cleaning products. service was great.

It has now been a little over a month since the carpet was cleaned, and it is still clean. There was absolutely no smell from chemicals, the carpet was soft after it dried, and my house smells much better now! The technician who cleaned our carpet was very nice and helpful. I am quite pleased with the service. Thank you.

First time Zero-Rez user, service was very professional, technicians arrival time was as previously requested with ETA. The empowered water and spot treatment process used delivered as promised. Once the carpet was given the designated drying time, it was very clean and no after clean chemical odors present.

Technician was nice and not pushy. Did a great job!

Not a whole lot. The techs were great but I have 12 year old light colored carpet soiled by a teenager. At the time of the cleaning it appeared good but afterwards when everything dried I was a bit disappointed that the soiled traffic areas did not come as clean as I would have thought. I like the fact that few chemicals were used and there was no residual smell.

dries quickly, cleans well

The pre-treatment used for cat urine stains was very effective!

Commitment to do the job right. No residuals left in the carpet.

friendly staff, great service, my carpet looks great! Even when I had to reschedule my cleaning due to a family emergency, the staff was wonderful. I couldn't have asked for a better experience. The technicians were actually able to come earlier than originally scheduled and they were very helpful in explaining what would take place and how the treatments work. Very knowledgeable and helpful! A+++

Quality of Work, Professional and Responsive