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based on 83446 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thoroughly cleaned the carpet; nice scent; fast-drying
The carpet looks great! Our technician was very friendly and professional.
The carpets are clean as a whistle! The service tech was absolutely and completely customer oriented and did a great job of ensuring we were completely satisified. The price was outstanding and we will be return customers for sure!
Quality and very good service!
I like the technican that came out.
Ricky was very knowledgeable and nice, nice, nice. I think he did an excellent job cleaning. However, he was a little messy walking around the house. His shoes were wet and they tracked water all over our wood floors. I would think zero rez would be super concious of getting floors messy since it's your business to clean carpets!
Excellent job. Very pleased with results. Great technician,too.
Prompt/on time, responsive expert and affordable. Did a terrific job on our carpets.
I have emailed corporate Email address removed and spoke with a representative at the Dallas, Texas office yesterday and today Phone number removed). Brad from the Dallas office attempted to contact me this afternoon. I returned his call, but he was unavailable.
I was grossly overcharged for this service. And since no one would contact me in a timely manner, I stopped payment on the full amount of service. I informed in writing I am willing to remit a proper amount, minus bank fees.
I hope this information helps resolve this unfortunate situation.
Professionalism and quality of service!!
I am pleased with the looks of my carpets at this time
The service man was very prompt, friendly and knowledgeble
The process did not take long from start to finish
Run more specials.
Arrive earlier. I had the first of the morning appointment, the window was 8:30 to 11:00 which I thought was wild since I was suppose to be first in the morning. Who starts their day at 11? In any case, the gentleman arrived just before 9:30.
quick, easy and professional. Thank you!!
No chemical smell
The environmental impact, the friendliness of service, the effectiveness.
Punctuality was great. No harsh fumes and quick drying....all a plus!
My carpets look great. The technician was able to get stains out, that we have not been successful in removing before.
At the time the technicians left, everything seemed perfect. They were very nice, seemed knowledgeable, and they worked very hard. However, it took over two days for the carpet to completely dry.
A friend came the next day and said she could still smell pet urine in some areas.
The traffic patterns reappeared with in two days - I had expected those areas to darken again, but not as quickly as they did.
you use green technology
First time I used your service you made an 8 year old carpet look brand new so I came back to you again when I had new carpet installed and needed it cleaned. Your technicians are always very professional and go above and beyond to be careful of the furniture and walls. I was so impressed with your service that I had my furniture cleaned as well this time and was very pleased with the outcome. I will continue to spread the good word about your company and continue to use your service. Thank you... good to do business with people who care about the service that they give.
Clean, fresh carpets. No residue. Techs are always very polite and informative.
Technician was very professional and courteous. Service was prompt and the cleaning was thorough and not time consuming.
Luke and Seth were very professional and completed the cleaning in an orderly and timely manner. I did feel a bit pressured as far as extra treatment was concerned.
My stains that were in my carpet looked like they were gone, but in the next few days the stains could be seen again. I was charged extra money ($400.93 total) to use an enzyme to treat the carpet. I can not recommend to my friends this high price and my stains are still there.
super cleaning we wanted
The chemical free awesome suction and clean feel after the carpets are refreshed and dry...in less than 3 hours!
no use of chemicals,great friendly service and carpet stays clean longer.
The technician that came out was very friendly. BUT, the large hose on the equipment was continuously knocked into furniture, and dragged accross our walls and baseboards. There was chippend paint on base boards and door frames from the hose and one baseboard looked like some one had taken a saw to it because of the hose rubbing back and forth accross it! One wall corner had paint chipped off down to the meatal edging on the drywall! We were told our carpet would be dry in 2 to 3 hours AND 26 HOURS LATER it was still damp. Two large spots appeared that were not present prior to the cleaning. I am still working with clear water and extraction on MY OWN to remove these! I called twice on the Monday following the Saturday appt. to speak to a mangager and was told that some one would call me back that day. No one called me back until I made another call on Tuesday morning. At that point I was extremely angry and wanted a refund. I was told that I would not be given a refund, but someone could come back out and "hit those spots" for me. I told him that I did not want that hose back in my house damaging my walls and baseboards. He was unwilling to offer any thing else and of course not willing to issue a refund! I am extremely disappointed it this service and will make sure to make that well known in many ways!
The staff and the professionalism