What our clients think of us!

More upfront about additional pricing options - pet treatments, etc

I had a patio carpet cleaned and for the first time in ten years and two different homes, it was not clean after you left. Then I had a large rug cleaned on the driveway to steam it and straighten out the kink in it. One price was quoted and after I wrote him a second check, tax was added and I had to scrounge for change in quarters and one coz it was over five dollars more. I had every piece of furniture already moved off the carpet nand i had vacummed it twice so it was an easy job. I also had to point out after he was done the two rust spots that he did not even offer to clean with the spray magic cleaner.

They worked fast and the young man that came explained everything to us. He was extremely polite

I liked that there were no chemicals used.

Carpets were very clean and some very old stains were removed that I did not think would come up

Best job of any carpet cleaners !

We loved the fact that the carpets were not soaked. We liked the fact that there
didn't seem to be much risadule left in carpets.

Too much confusion regarding what the company policy is? 3 different answers from 3 different people. An appt that was set for 430 to 6 and received a call at 1230 saying the tech was on his way. Seemed as though the answer on the 30 day free spot cleaning changed due to no available techs for the later appointment time. I was happy with my initial visit but the latest confusion leaves me wondering.

They came back out yesterday to address a stain issue and they acknowledged the problem was theirs. They failed to return our call today when we called to attempt schedule repair.

Natural Products. Friendly and thoughtful service provider! Same Day service!

When cleaning our family room upholstery (sofa, love seat, two recliners) we assumed your workers would cover/protect the hardwood floors. Instead, at the end of the day, we discovered the floor was wet (damp) and covered with a whitish residue. We had to remove the area rug and furniture and clean the entire floor (large room). It took a lot of elbow grease because the damp residue adhered to the hardwood. It took several hours to complete this work.

They are clean and green .

The carpet smells clean and dries very quickly. The man who cleaned the carpet was very professional and did a good job.

very professional and got the job done!

there were a couple of spots that the tech was not able to get out. Of course try not to nickel and dime me for additional services.

Other than that I was pretty happy.

That they are safe for my family and the environment

My carpet is still stained from the attempt to remove pet stains. The carpet stains were not here prior to the initial cleaning. The carpet is still sticky to the touch and discolored. I've had a technician out no less than 3 times already and my time is valuable. I'm beyond angry about this entire experience. I've spent a LOT of money and time - still unsatisfied. -Name removed, J.D.

You men and customer service were great, very professional and friendly. But I found the quality to be lacking. I specifically told the carpet cleaners that my dogs had thrown up on a certain spot on the carpet and they applied "enzymes" to clean it. While the smell has improved, my dogs still lick that spot on the carpet as if it is not really clean. Also, there was a blue blob of toothpaste left on the carpet, which should have come up easily enough with just plain steam. As it was, I had to take a wet rag and scrub it out later that night. No big deal, I was just a little disappointed. I had expected great things based on your advertising, and your service was good enough, just not great.

Your products really clean our carpets! We want to especially mention about the service technician Randy.
He did an excellent job. We were also very impressed with his ability to stretch our carpets.
His partner George did a good job too!

Your technician was knowledgable, professional and friendly. The products are earth, pet and child friendly and smell great.

The guys were very polite and professional and did a wonderful cleaning job - our carpets have never looked cleaner (except for the last time Zero-Rez came to our home that is!)

We're Z-Rezzers for life!

results were very good

Extremely knowledgable techs. Prompt, courteous and neat

I like that someone will come out to estimate the cost of a cleaning for free. Due to Randy Jones professionalism and kindness, I will be requesting him for furture cleanings of my home.

Anthony was great! He was honest and took time to assess and explain his findings. Job very well done!

Service technician was very courteous and professional. Very knowledgeable.

worked well

Once again you did a wonderful job on the service you completed in my home, but once again your communications with your customers suck! I kept calling about the needed repair from a previous visit only to be told the supervisor handling it was busy. then, lo and behold, on a day I happened to be home, a technician called and said he was scheduled to come out to complete the repair. I have recommended you to friends, but with the disclaimer that there may be miscommunications at large! Love your services, but you need work on your people skills and I'm not talking about your technicians!

Excellent service.
You have done a good job cleaning our carpet, much better than other companies.

Quality of product and customer service