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based on 83467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nolan cleaned all of our carpets & got out every stain,& there were alot of them. He did an excellent job!
Items ordered not delivered. No response to messages left. I need to cancel the order for the floor cleaning kit, but no one will call back. Last time they did an excellent job. This time much more up selling. I like the product and concept, but don't like being up sold and not delivered, feel like I was fed a line. I can't even find reference to floor cleaning kit on website...maybe there is no such thing? I am not a satisfied customer! I will be buying a steam mop and trying someone else next time!
The technician was very flexible and didn't blink an eye when I asked if he would be able to double the number of rooms I needed to have cleaned. He was very polite, professional and proficient.
No toxic smells and carpets weren't soaking wet when the tech left. Plus no residue on top of the carpets making them crunchy when dry.
Floors looked amazing! Staff was friend and courteous.
Floors look gross and carpet cleaned and grout cleaned worse 400 ever spent
The men were very professional and did a great job!
Clean carpets with no added chemicals to create a residue. Staff was extremely kind
Superior products and excellent customer service. I do like the fact there is no chemicals in your products and our carpet looks very fresh and clean.
I am very satisfied with the job Tony did
We appreciated the "clean, no residue approach, which was clearly emphasized in the Zerorez coupon we used. We have three great "rescue" dogs at home and are careful of all products we use inside and outside the house. And of course with dogs, you usually get a few chances to deal with the occasional "accident." Our experience in trying the usual response of "nuking" the spot with over the counter products had already proven to us that the "build up" of cleaners was in fact making the locations worse!!
(You certainly may edit the following info if you wish to use us as a reference) I will say that a quick internet search of reviews for Zerorez was almost a deal breaker, until a closer look revealed the vast majority of complaints about the service were out of California. When narrowed to Texas, however, the references were outstanding. You're team (Justin King - and I'm sorry but I've just drawn a blank on the second gentleman's name) were courteous, obviously careful of our home and very informative regarding each step they took, why and how your approach worked.
they did the job and did not leave residue, plus dried in a reasonable amount of time. i can't believe they were able to get the blood stains out, they were 2 weeks old and they are gone.
Tech was very helpful and thorough
I've loved every aspect of Zerorez since you started. Only Zerorez has ever cleaned our carpets and only Zerorez will clean our carpets. The dramatic difference we see when your people get part way done is what impresses us everytime. We do not see how dirty the carpets have become because it is gradual but the difference we see is immediate.
The guys that came out were awesome. They were friendly, professional and very helpful.
leaves carpet feeling soft, dries fast
Very professionally done and my carpet looks great.
Very nice and knowlegable guy came to clean, but company too expensive!
Brandon was thorough polite and professional
Tim, the tech got aggravated when I decided that I didn't want additional services. Also I had to ask him to put on shoe covers and not step on the already cleaned carpet. I would probably use Zerorez again but will request a more professional tech.
Ernest got the spots out and the rugs look brand new. Ernest was extremely professional and very genuine.
Thank you. We recommend your services all the time.
Carpet looked close to new, very pleased with it all including the cleaning PROFESSIONAL. had a coupon but for some unknown reason wasn't on the invoice. CEF
My carpets are cleaner than they've ever been!
No chemical residues
Very impressed with the stain removal and how good my parents' old carpet looked after y'all cleaned.
Also very impressed with the nice man who came to clean.
Seems clean and green
great customer service by yopur technicians
That you do not use chemicals, only water and natural products.
Professional great work
I like the type of rug cleaning products you use.
The nicest technican! Quick and clean