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based on 83841 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice.
The tech was very good and helpful.Very friendly and explained the process very well.
I was alittle surprised by all the add ons.
I was shocked at the difference in price I was quoted on the phone compared to what I
actually had to pay. Not all stains came out. After $540.00 dollars later. I was told
that it would be $25.00 extraa charge for 5 SPOTS. I felt like I was being nickled and dimes
to death. I did not rec. any of the coupons promised etc. I like the process and it seems to work very well with the exception of the stains that where not removed.
Friendly professional technician, Chris!! He did an excellent job cleaning our carpets. Also love the fact that it is safe for children & pets. We would definitely want Chris back as our technician & will definitely refer friends & family as the needs arise. Thanks for a doing such a great job!
NO Chemicals!!!
Carpet smells fresh!
Your Rep was knowledgeable, courteous and did a great job. My very best experience with carpet cleaning.
Our carpets seem to have cleaned up nicely.
All staff very well trained and professional. Carpets and tile floors are cleaner than ever!
Cesar was very nice and helpful. The service was good
The technician was on time and very efficient. He educated us regarding the best treatments and products. We are loyal customers and will call you again in the near future. Thank you
The cleaning worked very well. Almost all the stains came up.
The tech that came out a 2nd time was really hesitant to do the spots i had wanted him to do. he told me that they would most likely not come out and that he would do them if i wanted to, but wasn't very hopeful. since i have a steam cleaner, i know that in order to get the stubborn ones out, you have to go over that spot a few times instead of doing the entire room. the carpet looks better than the first time, but there are still lots of stains that are there. i didn't ask the tech to do them all, because he made me feel embarrased to ask him. what i do like about your service is the urine smell is gone, but what i don't like is that i spent over $500 and most all my stains are there. i don't have that many, either. just thought with that kind of money your company would be committed to do all possible to get my stains out. (again - especially since we have a steam cleaner) we hired professionals to do what we couldn't. thanks for listening.
My time window provided was from 4pm - 6:30pm. I called at 6pm to see if the crew was still coming; they didn't show up until just after 7:30pm.
I only had a couple of spots to be treated, which didn't take long. As soon as the crew finished cleaning the spots, they rushed through the final walk-through (with no instructions as to when I could move furniture back into the room or further care for my carpet) and literally flew out my front door. I was invoiced for 3 rooms. While I understand that Zerorez has a minimum fee for all services, I feel that I was short-changed for the price I paid. The crew should have made clear that I was paying for 3 rooms, and I would have had them clean accordingly!
Good product, and it worked... but the customer service aspect of this business is severely lacking.
The customer service was great!
Very prompt and professional
You were very prompt and did the work quickly. You offered me the opportunity to order additional services but really did not push. You also were honest about what would be most beneficial for my carpet rather than recommending every service available. My carpet looks great and I will be using Zerorez again!
Good service Very Good Technicians
Too many confirmation calls, emails and then.....after all that....my appointment window was from 1:30-4:00 pm (which no one called and told me, I had to call and ask) The guy showed up at 5:45 pm and was here all evening. He did a good job except now there is damage to my hardwood floors where he ran his hose. I am investigating how to fix them.
It works! Our carpet always looks like it is completely new after Zerorez leaves.
The technician was professional and courteous and the products really did the trick.
I would like to compliment Anthony on his professionalism and the excellent customer service he provided. Please be sure to share this with his supervisor/manager. I am a real estate sales associate and will recommend Zerorez to my clients that need carpet cleaning prior to placing there home on the market. I am sure you have plenty of business via referrals but you may consider contacting the RE/MAX home office to place your services into their programs for agent recommendations. Not sure of the requirements but I feel the relationship would be beneficial to both companies.
Carpet cleaning company that does what they say. Always seems to be some hidden price in other companies. Plus it works great.
You have been out 5 times and the spot keeps reappearing. The spot
Is now worse than before you started.
your techs are always great and the carpets are clean
The estimate I got from the appointment setter was 60% less than what the salesperson estimated my job would be to start.
I gave them both the same info. I had a simple sofa cleaning. Nothing complicated. I even warned the appointment setter I will not pay more than $100.
The experience was a waste of time.
Great service. Ron was an excellent technition.
Thanks
Our tech, Darrin, was very thorough and explained the process well. He was very diligent and made sure I was happy with all results before finishing. It saved us from having to replace our upstairs carpets.
Knew my carpets were bad, but at the end of the day and the quotes with cleaning/stretching and flash....we would have paid over $1000.00. While selling the Flash, the manager just happnened to get a call from another associate with a situation at a client's house wishing to now pay for Flash because he didn't get it with the cleaning...coincidence?
This visit was only for an estimate. Ken was very thorough in explaining the process and answering my questions.
How hot the water gets to really deep clean
The serviceman,Daniel, was very professional and polite. He arrived on time;did the cleaning quickly, and was very respectful of our home. I will recommend your carpet cleaning company to my friends.