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based on 83467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The spots were gone and it dried beautifully.
I think the service a the most fabulous of any company we have tried! Always friendly and fast service. always a great job!
There were some spots that he didn't get out.
Excellent!!
I like the fact that there is no soap residue. And Nolan was great-very friendly and professional!
Great customer service, and the cleaning is the best in the industry.
It was clean, no resudue and dried quickly
They work well
Carpets dry fast with no residue and techs are friendly
The Tech was excellent. He was knowledgeable about the process and worked very hard to do the best job possible.
No strong smells
the promptness and professionalism of the tech. james educated us on how to maintain our carpets now that they have been cleaned.
Your tech made my stain worse, charged me an extra $25 to try and fix it with chemicals, and then it took another two visits, waiting four hours, to get someone to finally patch the spots. Each time the messages that I shared with the office did not get passed onto the techs and they never knew why they were coming to my house. There is poor communication and I should be receiving the $25.00 back plus something for all of the aggravation that it caused for weeks.
I love the fact that you don't use soap or chemicals to clean the carpet. The grout work you did was excellent!
Efficiency of technician and cleanliness of carpets. The living room was so dirty I didn't think it would come clean but it did.
Please respond to my request for clarification of enzyme treatment charge and state tax rate instead of city and state since this is an unincorporated area and we are only required to pay the 6.25% rate
Pricing and timelyness
Joseph was our tech. He went above and beyond to explain everything and how it worked and introduced us to other products such as air vents to help in the future!
Courteous employees. Green products.
Very much.
Liked the techs they were informative, quick & efficient
The service person was great. He was professional and did a great job on the carpet. I will definitely use Zerorez again!!!
The ability to get out all stains and smells
Darwin Harrison was vey professional and are carpets look like new.
1. Woodwork around my fireplace now has water damage from tile cleaning.
2. Grout has white chalky looking residue in some areas.
3. When I called about the grout, I was basically told that my grout was probably so dirty, that I'm just not used to seeing it this clean.
Your technicians are always friendly and seemed concerned. They suggest other needed actions but do not push. They explain thoroughly what they are doing. I had some very serious stains that were completely removed.
no soap, scheduling procedure, and promptness
Fast efficient and did a great job cleaning difficult stains.
. ,professional staff
Cleaning technique. Steam cleaning.
prompt - professional - thorough - pleasant - no pressure service - no pushing to buy more - nice quiet service
Good and professional work. Timely as promised. BUT, you must tell in advance that there is a mileage charge. Not knowing is likely to make customers angry at you.