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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning was more efficient and got stains that previous cleanings from standard cleaning companies didnt get. The tech was professional and thorough.
Sustainable approach....no residue....professionalism
you did not dissapoint. we were very happy with the service and have already recommended you to several people.we will definitely use you again.
We like the Teflon protection. I had tried to clean up wax from 3 years ago when carpet was brand new and tried everything. Xerez got it completely clean, not a trace left. You can only imagine how excited we are that the wax spots came out completely, not to mention every other spot. Beautiful work.
Friendly and knowledgeable. Anthony was very good.
My carpets are 9.5 years old and they look awesome everytime Zerorez cleans them (3 times now). I also have some pet stains that are totally gone. Great job!
the actual operation was very good. The yooung man respectful and efficient. the business part needs improving. leaving a message with instructions to press this button or that button not a satisfactory way to communicate since messaging does not have ability to answer. Hours of operation could also be improved. 6 30 in the evening is not the time to start cleaning. with some tweeking yhou could have a great operation.
they work!
Your technician was very professional and did a great job explaining, showing the carpet/rug improvements. My one complaint would be our carpets were so wet, they were not dry until more than a day after he left, leaving my house about 2:30pm, not dry until much later the evening of the following day.
Talking to my realtor she said you all did a good job and it looks great.
I love that Zerorez is environmentally friendly, I love the way my carpets look after a cleaning, and I really liked the technicians who have serviced my house. Z and Cesar have been my technicians, and they are both friendly and knowledgeable.
Good job cleaning, like the process, nice techs, confirming via email.
Excellent job.
I was very pleased with the service I received. I highly recommend Roy and I will certainly use Zerorez again.
When discussing your services over the phone, please explain better the pricing structure. I was under the impression when talking to the representative that my price was $99 for a total of 4 rooms (including 1 room for free). When the gentleman arrived to clean my carpet, he told me that it is not exactly 4 rooms but 4 different areas of the living room for $99 (ex: stairs count as 1 area, area up to the stairs count as another area, etc...). I therefore had to pay more than what I was quoted originally and feel like I was misled. Other than that, carpet looks good and very clean.
No sticky residues. Common sense approach and my carpets look great.
Excellent job, friendly personnel
carpets come clean the first time. every time I have car
pets cleaned the results are the same.
Joe is the most professional tech . he was outstanding!
This is the 4th time I have called for service at either my house or a relative. Prior to my most recent service call, I have been very satisfied with Zerorez. If this had been my first service appointment I would not have called back for a second appointment. My previous service technicians appeared to be very professional and knowledgeable, which did not occur this time.
How clean our rugs and carpets get, the great smell and that it dries so quickly.
My technician was very good and new a lot about your programs and products. He did a great job!
The technician was friendly and informative, and things started out well. However, towards the end, he suggested a chemical guard to protect some heavy traffic areas and I asked to think about it for a minute. After that, he didn't say anything until he gave me the bill. I had decided to get the chemical guard, but he already had the bill made up, so I didn't ask. Also, I have an oriental screen near the entrance to my living room that has stained the carpet. I asked him about it, but it didn't look like he tried very hard to get it up.
Joseph the technician who came to clean our carpets was very knowledgeable and explained the whole process to me.
I liked that there were no funny smells and now my carpet looks like new. It's like we moved into a brand new house :)
The man who cleaned our carpets communicated helpful information in a friendly, professional way. The carpets looked better than expected.
It was just as advertised. The guys did a great job.
The carpet cleaning did not eliminate the pet odor. I scheduled an appointment to have someone address the issue. I wish it would have been taken care if during the original appointment.
Use of the hot water treatment to clean my carpet. The Representative was professional and courteous; explained what the services consisted of up front.
Excellent overall cleaning. Joshua, a very good technician, knowledgeable, fast and efficient.
Saved me from having to replace the carpet of my new house. After four days of being in the house, I can finally walk barefoot across the carpets!
was unaware that furniture would not be moved. When at the home show, we were told that only realy heavy furniture would not be moved. The fact that only one technician showed up, kind of hard for him to move on his own.