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based on 85306 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your agent Joshua was very courteous and helpful. I loved the way the carpet smelled so clean and fresh after the work was done and how it looked so clean, natural, fluffy and it felt great under my feet after it was dry. Thank you very much.
It is not okay to share my name for promotions. I will promote your company's name by word of mouth. Thank you.
I heard your add on one of the local sports radio talk shows and the deal sounded great. state of art technology that would re-twist my carpet to look like new (not even close). Then the "Pet" up-sell cleaning solution pitch...The carpet is clean but, I could have used my old guy for half the cost...
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The people are very nice and helpful, too.
No residue left in carpet.
Like the flexability on scheduling, the team showed up when they were scheduled. They were quick and thorough. Like the guarantee on pet odor removal.
Clean Carpet
We really like that there is no residue and the pet odor remover worked great. The tech was very friendly and presentable.
I like that they are child and pet friendly, no chemical smell and seemed to do a good job on my floors.
The way the process cleaned the carpet and lifted up the fibers of the carpet. We also liked the way the technician demonstrated the procedure before he got started.
You show up on time and my carpets are clean. The technicians are very professional and do a great job.
My carpet looks cleaner and the service was great.
Friendly and efficient service. Arrived when he said he would.
It was fantastic
Service was excellent
I called on Friday and even though there was a mix up the work was cometed the very next day.
When I set up the appointment, I was never informed that your carpet cleaning surface is not effective for pet stains. I was never asked if I had pet stains or any questions about the state of my carpets. I was informed at the time of service that if the zerorez cleaning method was used on my carpets as is, my entire house would stink. The price I was quoted to pre-treat the pet stains and clean the carpets was triple the cost I was originally quoted over the phone. This is not acceptable. However, it was too late to try and find another carpet cleaning method or get additional bids. I feel that this business method is underhanded and unethical.
Residue from the cleaning solution was left all over my wood floors and has some discoloration.
carpet looked much better after treatment completed
PLEASENT AND FRIENDLY GUYS,PUNCTUAL AND EFFCIENT, GOOD JOB!
The guys who came to the house were very friendly yet very professional.
It's eco-friendly.
I liked the tile being cleaned however in the laundry room there was standing yellow water along the wall. In the downstairs bedroom this weekend I noticed there was no plastic put under the twin bed legs now I have stained new carpet under each leg of the bed. I specifically told the technician that it would stain. This is NEW carpet being cleaned for the first time. Can you come back out and try to remove the stains?
Fast and efficient and super clean. The rep was very knowledageable and courteous and did a great job!
The carpet cleaning was terrific. Can't see any of the old stains.
Quick and easy. Very clean
The carpet gets really clean and the techs are friendly and helpful.
As you are aware the appointment I had for June 26 was so late with no communication from your office. The tech showed up at 9:30 pm after the reservation was for 4pm to 6:30pm. After calling numerous times and told they were running late. I then called for the 4th time at 7:10 pm to find out that the offices are closed and there is no way to get ahold of any person. Very frustrating when you are sitting in an empty house for more than 6 hours. I left a voice mail and did receive a call back from the manager. Overall the cleaning was great. I felt for the tech who was still out working at almost midnight and we were concerned that the neighbors might be bothered by the noise.
Overall the carpets were cleaned well.
We have noticed that on Angies list and other sights the biggest compaints customers have is lateness.
I had another reservation for the Friday for my old home and that went well - the techs were great and Brad (the Manager) and I came to an agreement.
I had a job that required multiple (3) visits. I had requested the same service person complete all the work. He had access codes, knew the location of the work we had discussed, etc.
This did not happen. I had to start over w/ each service call, relaying the codes, explaining the scope of work, etc.
It would have been better if Zerorez was more flexible when setting up the work.
Everything! From the employees to the service to the results. My dog had been extremely sick and left horrible stains on the carpet that I could not keep up with cleaning. Once you were all done, the carpet looked better than brand new!
I used you several years ago at my old house and I was very impressed. You got every bit of the dog stain and urine smell out of my carpets. This time, I can still smell the dog uriine in several places. I don't know what's different about yoour product, but it didn't seem to work as well this time.
I am so glad you asked. The only reason that I called for an appointment, was I heard the ad on KRLD radio for 3 rooms for $99 and a $50 gift card off other services. When I called to make an appointment, I added an extra room and was told it was $136. Ok, I could deal with that price. There was also an issue with the appointment. I would have never made an appoitment that late in the day, too close to dinner prep time. I do not believe that I committed to that late in the day.The techs were very courteous and professional and they added extra money for the hallway and told me to put the protective chemical on it after it was clean was also extra. They told me they had applied the $50 gift card to all of the services, but it still didn't seem correct. When they finished I wrote a check for a whopping $217 plus some change. I feel as though for that amount, I should have been prepared to pay that. They did a good job, except there was one brown spot that they could not get out of the back bedroom. I have the other side of the house and a carpeted bathroom that needs cleaning and I was going to give you the business, when I get paid in a couple of weeks. However, I feel as though I was misled about the pricing and I was not happy with the big stain left in the back bedroom. Of course, I told my sister about it and she told me that I was ripped off. I assured her that I was told one price and paid another. I think you have a good company, but you should not tell customers one thing and then get charged another price.