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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harsh chemicals. Great customer service when scheduling appointment. Great value.
The carpet cleaning part was great. However I also had my ceramic tile done and I do not think it was worth the money.
they did a great job on the carpets
Perhaps more attention to trouble spots. (extra dirty areas)
The carpet looks great and the service man, Caesar, was professional and friendly. I think he did a great job.
Great service and my carpets look amazing.
I was a little frustrated being assigned a time a few days before and it not be negotiable.
I've had my carpet cleaned several times over the years. This is the best it has ever looked.
Eco Friendly, Fresher.
I was very impressed with the service I received, even though it was a last-minute scheduling. The technicians completed my house (over 3,500 square feet) in just over two hours. They listened to what I said, addressed my concerns, and removed what I was sure were permanent stains. I have already recommended Zerorez to my real estate agent and to my mother (who lives out of state)
Carpets look great!
Great cleaning, respectable technicians.
I know the technicians did a lot of work and that everything is expensive, but the cost did seem high. I was very pleased with the results and the technicians were very nice and efficient.
Great carpet cleaning and the service tech was great.
All of the stains were gone
We were particularly impressed with our technician, Andrew Gonzalez. He did a remarkable
job and we feel very fortunate that he was our tech. The carpets look like new again.
The fragrance is nice and we will definitely tell our friends about you.
Make sure not to miss closet carpets. Look thoroughly to find all carpeted areas.
The "clean" cleaning method and how well the job was done by the technicians.
Derrick Harrison and his partner where very friendly and fast. they did a great job!!!
ii was under the impression that no chemicals would be used and was not true. i also expected a fresh clean smell, that was not the case. i have had the carpet cleaned before. it did not smell like that. most parts of the job was done very nicely but other parts could have used more attention. the tech's equipment broke and the job took 12 hours to complete. i was told there would be guys to do the work not just one person. the job needed at least two people. because it took so long i was not able to walk through until the next day. i also was not offered to be billed for the commercial job so i had to come back from my home 20 miles away to give the tech the church check at 10:30 p.m. in which the job was still not complete. the tech was very nice and like i said parts of the job i was very pleased with other parts not so much.
Really nice guy did a great job
the tech was friendly and knowledgeable - the whole process was quick and i am very satisfied with the results
I read your policy about pricing and your tech did not give me nor my wife a final price before starting the work. When I left to take my granddaughter to soccer practice at 5:45, I asked the tech (Ron) what the price was going to be and he calculated it and showed me a price of $329 and some change. I told my wife the price and I left afterwards. When I get home, I asked my wife what the price that was charged and she said that Ron sent it to my email address. It ended up being $402.94. If he was charging extra for some of the rooms, he should have said something during our walk around as well as when he calculated the price for me. I also saw an ad on Zerorez that is advertising 4 rooms for $99 vice 3 rooms for $99 in the Star Telegram yesterday. To me, I felt we overpaid for the carpet cleaning job and most likely will not call Zerorez in the future.
The spots continue to come back even though I have been told BOTH times that they will be gone and not come back! Same spots are there again!
Operator was very knowledgeable about various types of carpets and products to be used at a customer site. He also provided suggestions for maintaining the cleanliness and integrety of my carpets
Love that you don't use chemicals, although, we do have you use the pet enzymes. Still I feel the carpets are actually clean when you leave.
Better specials for larger sized houses.
The results! Our carpets look great!
Ken was awesome and he worked so hard! The place looked great!
No chemical residue smell, fast drying, courteus and professional employee
You don't use chemicals on the carpet.