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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wasn't going to respond but since I heard your advertisement with Jody Dean again on KLUV, I decided to go ahead. Your commercials say that Zerorez can remove "everything, including candle wax, paint and pet stains". To me, if you advertise that way you should be able to do what you say. Yes, I'm still disappointed that the pet stains in my carpet didn't come out as well as the tea stain. On the second visit, all the technician did was spray something on the pet stains in hopes they would disappear; he didn't clean the carpet again and that was after I moved furniture for a second time. The spots are still there. Since I had such good luck with your service the first time you came, I can't help but think maybe the pet stain treatment wasn't properly applied or enough applied....especially in light of the fact that I paid $120 for 4 spots in a bedroom and about the same in a closet.
Again, I don't think you should be advertising something you can't deliver. If you insist on advertising that way, then I feel the customer is due a refund for what you can't deliver.
Clean, soft carpet! No soap residue to attract dirt is a big plus. Technicians Jake and Jamal were friendly and professional.
Very satisfying!
I was quoted a price on the phone but when the tech arrived the price went up approx $170
The representative was very knowledgable, the products seem very green and clean. I love it.
Latest technology in cleaning carpets. Service is professional and polite.
The gentleman was very informitive and very kind. Did all he could do for the pet problems. I was happy for the results.
I do hace a question as to why I didn't get the $50.00 gift card for next service, or $100.00 gift card toward the jewelry card that is offered on the radio. Mike Rogers at KRLD
1080am
I liked the technician's courtesy and quality of his work.
Very friendly staff easy to book and extremely thorough job with great attention to detail
It's the best.
Loved how fast it dried and the service was great!
Our technician, Lucas, did an excellent job, and was courteous and punctual. Thank you!
Great job and professional
I like that they are all natural and you don't use a soapy substance on the carpet.
Everything! Your employees are always nice & professional, your products and technicians always do a great job and my home always looks amazing when you are done!
We have used your services for a number of years now - at least 10 - and we have yet to be dis-satisfied with the results!
Job well done good service
Courteous service and professional behavior of the technicians.
No chemicals. Good service
Jose "Joe" was delightful and the daunting task ahead of him didn't phase him in the least. He was professional, knowledgeable, and just plain nice. A good representative of your company. Thank you for what you did and who you are. Best wishes for continued success. Name removed
It started out as a $99 deal, which turned into about $350. And the room still smells of urine.
The politeness of Randy Jones. His work ethics,when there was a area he could not clean he pointed it out to us. After he was finisned I could not believe how the good the carpets looked, even the stairs looked great. Your finished product is hands above other companies.
The pet treatment worked like he said it would. No after smell. The carpets look great
I would recommend but I thought the service was expensive for area rugs at $3 sq ft. I did have pet stains and hair that needed to be removed. 280 sq ft of area rugs came to over $800. Overall the rugs look good but unsure if its worth it! Techs were professional.
Had a problem with one area and they came back and corrected it.
Technician was very friendly and thorough.
RAndy was very quick and thorough in answering any questions we had. I especially love that he was able to stretch the loose carpet on our stairs.
no chemicals.
Clean carpets
Service and quality of service was very good.
I feel that that the manager was not totally honest with me.Thy delivered my rug and it had several round white spots on it,I called to find out what was wrong with my rug, and he tells me it was the nap and it would take another five days.If you rub the nap one way it will be lighter and the other way it will be darker it has nothing to do with round white spots.The rug is silk.