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based on 85306 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service
High quality service and environmentally safe products
The quality of the cleaning was superb and the professionalism of the technician very apparent. I was surprised at two things. Your technicians don't wear protective covers over their shoes? No offer or attempt was made to move sofa, chair or end tables and clean under them. The areas between the sofa, chair and end tables needed attention. Also, a dinning room table (oak) was cleaned around but spacers were not placed under the legs to protect from moisture. I noticed this after the technician had left or I would have asked for them.
The fact of no residue left. Note: some of the areas have started coming back and will require furthre treatment.
The customer service itself was amazing.
I had an appointment scheduled between 1:30-3:30 and never heard anything until I called at 4 and was told the tech would be there soon. Called again at 5 and was told he was on his way and he was right by our house when I called. I was never told he was running late or called when he was on his way. I wasted half of a day off waiting and was never told he was running late. Very disappointed in the lack of customer service when I called to try to find out how much longer I was going to have to wait.
Job done quickly and efficiently. Ken did a great job.
The carpets were cleaned without the resurfacing of stains. The technicians were couterous and professional. The completed a pre and post cleaning walk through--looking for problem areas and showing us the results.
They really got everything cleaner than in the past with other companies.
Great job!!!
Quality of the carpet cleaning and the friendly and knowledgable technicians.
I still have a spot that was not gotten out. I don't think it was noticed, so it did not receive any special treatment. I would like someone to come and address that one spot. Thank you. First name removed - Phone number removed.
The product worked and the technician was very knowledgeable. I learned a lot from our interaction. After a few days, I vacuumed my carpet and the fresh scent from the original cleaning came back. Will have to schedule an appointment to clean even more rooms in the home!
Professional, courtesy, good job well done. In and out.
The service was performed quickly and efficiently. It was well done and dried extremely quickly. I was impressed and will call again. Thank you.
Your technician, A J, was so professional. He made sure that we were 100% satisfied before leaving our house.
I will be requesting A J when we are ready to have our carpets cleaned again. Thank you!
Most regrettably, I agreed to an "up-sell" cleaning of both my kitchen and dining area ceramic tile (approx. 150 sq ft). For the cost of $1.25/sq ft, I essentially paid for both inadequate cleaning of the tile grout, damage to adjacent carpeting, tile and grout damage. The first attempt at tile cleaning left nearly 1/3 of the grout joints unclean and damage to the adjacent carpeted transition. A return visit on 7/12, which was plagued with confusion and delay regarding the “arrival window”, did address those unsatisfactory areas, HOWEVER, my wife had noticed dime sized damage to one of the tiles and a loss of grout in other areas shortly after Thomas had departed. This tile damage even goes a bit beyond the surface...a hole was blasted right through the tile. So now what? More time, inconvenience, and additional expense!?!? Against my wife's wishes to request a full refund in lieu of a re-cleaning, I thought it best to offer the opportunity to try again...now, she has a blasted kitchen floor tile and damaged joints. I cannot stress enough how regretful I am to have agreed to tile and grout cleaning. I would be likely to recommend your service for carpeting, but would never recommend tile and grout cleaning as your tooling and skill level for tile/grout cleaning exposes your company to too much risk. Our nearly new home which was built in late 2011 and purchased by us 6/20/13, doesn't have that like new feeling a mere 3 weeks after purchase as a result of this damage...a "not so new feeling" resulting from a service costing less $200. I will be expecting a home visit by a zerorez supervisor to view the damage. Send appointment requests to our email address, Email address removed, and we'll provide a time which works for us.
Everything, The fact that you don't use soap is so very important. My carpet looks newd, Tn
Dried fast and had a pleasant smell after cleaning.
the staff was very nice and explaned the service. i loved that the carpet look new affer they were done.
Zerorez is the best carpet cleaning company so naturally I would use you. You have serviced my home many times. Appointment set up is easy, always on time and with a notice and the sericeman, Chris was very professional. He Explained what he was doing and did an excellent job as well as his assistant. I will always use Zerorez.
The carpets looked great the day they were cleaned, but as soon as they dried - the spots were back.
Carpet are cleaned well, remain clean, and no harsh chemicals are used. The service man came within the correct time window and was very professional.
Friendly and knowledgable service. Helped remove stains I didn't think could be removed.
STand by your special offers and deliver servcies based on your advertised timing.
cleaned well and no residue.
Technician explained all very well
The tile grout is now the cleanest it has been in 20+ years and with out my elbow grease.
I got no phone call saying they were on their way so I was not able to move some tables that I wanted to move and they did not move anything. I also have a stiff spot on my carpet that I need them to come back and fix.
Customer service was outstanding and my furniture looks new again. I appreciate the pride they showed in their work, their politeness, and their willingness to go the extra mile to satisfy our needs. Thanks for an excellent job. We will call again.
Did not feel comfortable with technician that came out, felt as if he was too busy up selling services & carpets would not come out clean unless we paid for additional services. Said basic service we paid for of $99 they normally go over carpet once or twice.