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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is excellent and the carpets look like new again.
Joe did an excellent job for us!
No odor
Quick
Personable techs
My carpet sleeper wonderful and looked again! I have ready told several of my family and friends how pleased I was with the service and especially my technician.. He was thorough and explained everything with great detail. If and when I need my carpets cleaned again, I will ask for him!
One other thing, I heard one the radio that you were suppose to receive a gift card with your service, I didn't receive mine. Can someone call me about this? Thanks!!
Everything looks and smells clean. This was my second time to use you all and both times your techs have been awesome!
I like that the products are all natural and the process is quick and efficient.
Best carpet cleaning BY far that we've ever had. Jamal and Brandon are great!!! The stains are gone - and the odor. Thanks!!
The fact that you cared enough to redo the job.
Good job & efficient
The carpets look brand new! We were very happy with the product and the workers. I will definitely recommend Zerorez to friends and family.
Your product does what it is advertised to do and your technitions are very competent, professional and are value added extentions.
Chuck Last name removed
On time. Carpet looks great. Smells great. Very nice, professional people.
Friendly service as well as great service!
carpet waclean and did not wrinkle and dried fast.
Your serviceman was very fast, friendly, and thorough. Thanks for making my carpet almost new again. I have already spread the Zerorez name around at my job.
results of cleaning
My carpets look like new, even after 13 years. There is no smell after they are cleaned and this time, service was done quickly and efficiently.
Missed a few spots
It cost me over $300 when your ad in the paper always quotes a price for FOUR rooms and I only had Three small areas. Mr. Branch, your representative, told me the spots were deep and it would take something "special". Not only did this "SPECIAL TREATMENT" not work but my floor still has noticeable spots on it.
The requests I made to Kermit he said he couldn't do because of new company policies or that it would "break his $90,000 piece of equipment. I understand there might be new policies however I shouldn't have to point out spots that needed going over.
I have always been very please with your cleaning until this time.
Almost immediately the gentleman that came attempted to up sell me on different treatments. It came across as a gimmicky promotion that said "...if you really want it clean you'll do this instead"
I called you guys out to clean a couple rooms and a couch. Not to be told what I was paying for was just "ok" and "wait - there's more".
One week later - the same spots are starting to reveal themselves. I'm not happy.
No leftover residue and quick drying.
I think that the products and services were very good. I would have you come back again to do our carpets.
I like the fact that your company doesn't use any harsh chemicals and the carpet dries really fast.
It was very refreshing to actually have a person that cared about his work and his customer. This man has a great work ethic that you just do not see so much of anymore these days. He was professional, asked questions and gave helpful suggestions. It was very obvious that he took pride in his work. This is a great employee to have on your team. I don't know if all your employees are this dedicated but I know I will be requesting the same tech to come out from now on.
Attention to our concernover rug type ,etc.. Service performed by your technician was supberb.
They came in, worked quickly and did a good job in a short amount of time. His name was Joshua, very friendly and professional.
cleaning process; rug dries within a days time; service man is prompt, respectful of property; informative; recommends products, but not pushy.
The products used seem to have solved the problem. The technician was very polite and knowledgeable. It was a good experience.
Service was quick. I was very pleased. Everything looked great. I love the fact that no harsh chemicals were used. Will definitely use your service in the future! Thanks!