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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Luke was great! Timely, courteous and professional. We will definitely use your services again and we will request him for our appointment. Thank you!
The carpet was very clean.
no harmful chemicals, carpets look great and service was great.
fast, friendly, and fantastic job
Very professional and educated. Nolan was great!
Excellent customer service. Product was explained in detail.
ron was great!
I like the services and cleaning products. The carpets smell fresh and the men do a good job.
They are clean. Ernest was very nice and did a great job.
Your associate that you sent out sold your product. Very fun to work with.
Knowledgeable zero rep
They did a great job. My 12 year old carpets look as good as new. I am very pleased
They were an hour late, and didn't know much about the gift card I was supposed to recieve to a local jeweler. Also parts of my carpet are still wet
Very good.
Joshua, the young man that did our service made the entire service great. He explained everything he was going to do and kept me posted on his progress, he was very sensitive to my time constraints. I have already recommended zerorez to a friend.
Service was good - but had to block a second time to have one room redone. I was told I would receive a Fuller's gift certificate in my email but did not. When I called for a redo on the bedroom I reminded them about the certificate and was told they would mail it. I have not received the certificate by mail either. Disappointed that there was no follow thru on the promise of a gift certificate. I booked Zerorez because they did such a good job when I had them out in December 2011 - not because of the gift certificate. But, if you say you are going to do something - then I expect you to do what you say. Simple.
The technician {Josh} was very professional and really seemed to enjoy working for Zeroez and his job. However, the air vac hose was not working properlyl and as a result there was much more water left in the carpet then usual. Josh did his best to get out as much water as possible. We turned on our air conditioner and ceiling fans to dry the carpet. The dispatcher did offer to have a box fan dropped off at the house; and I did decline the offer. After I spoke to the dispatcher, one of our air conditioners went on the blink - so I figured it was just one of those days. IWe have used Zeroez, previously, and this is the second time that there was a problem with the equipment. The technicians have all been great.
Our technician worked very hard and went the extra mile.
Everything. This was the second time I have used Zerorez and I will continue to again in the future.
My carpet never looked better the young man that cleaned it was wonderful.my carpets looked
like new when he finished just like he said they would.
I have already gave some of my friends your name and phone,
Everything is geared toward the healthiest possible atmosphere in your home. Also, Roy was extremely professional, presentable, and knowledgable.
Clean and efficient way to get the dirt out of our carpet. Joshua was very professional and made sure he met our service needs.
Brandon was very informative took time to explain everything and I'm quite satisfied from start to finish. I have my sister sold on it.
The workers were beyond awesome.
I love the fact that you don't use chemicals on my carpet. Your treatment leaves no residue for my children to get all over themselves. Because of the high powered system you use for extraction, the drying time is hours & days less than other services.
No harsh chemicals
on time, very thorough, clear explanation of service
The carpet looks great, it was barely damp when the tech left and it is a good value for the money.
Called in with Kluv names and was suppose to get 2 $50 gift certificates. Guy said he had nothing on his email to give me. I had asked to get an estimate on Duct Cleaning with the intent of having it done. Driver did not have the equipment to do so, you lost a big sale. He said he could come back in the morning and do it all. When he called the dispathcer suddenly he could not. I was interested in getting it done that week. Was also going to have upholstry cleaned. Decided not too. I feel like you really let me down. I will share my misfortunes with others. I guy did the steam cleaning of the carpet and did a good job.
How clean the rug was! No after odor, rug was no crusty from residues, felt clean.
Technician knew the product and was very informative