Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85306 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2013 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast. No smells. And it works !

Report a concern   July 20, 2013 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there was not a strong smell with the cleaning!

Report a concern   July 20, 2013 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love how quickly the carpets were cleaned, but the best part was no chemical smell!

Report a concern   July 19, 2013 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that fact that the products are green and they stand behind their work.

Report a concern   July 19, 2013 — Rated 5 out of 10 by L.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was given a time window of 130-400. at 340 I get a call it will be 40 minutes for the tech. There was a truck breakdown many hours before but instead of informing me of a new time window-- nothing was done. So there I sat at my home waiting for Zerorez who showed me no respect for my time or myself.. The csr supervisor weas rude and not caring. I was given a $35.00 credit ultimately ( by Ellen ) only after a long discussion that maybe the tech would show up on time eventhough it was 3.58 and they knew he would not get there on time. When the tech showed up -- he had to call in and that wasted another 30 minutes to resolve the situation.

Report a concern   July 19, 2013 — Rated 8 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Some small furniture and planters were not moved; carpet was cleaned around them. Also, had pet odor remover put down and it didn't eliminate the smell.

Report a concern   July 19, 2013 — Rated 9 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super clean, quickly dry and no crunchy carpet

Report a concern   July 19, 2013 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and the work was done quite well.

Report a concern   July 19, 2013 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and friendly service and they explained everything to me. Darwin was great and I will request him and the young man that worked with him again. They went above and beyond. My rug and carpet look wonderful and they left everything clean--no mess, etc.

Report a concern   July 19, 2013 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was so dirty that I was not expecting the cleaning that I actually received. Tim and AJ were great

Report a concern   July 19, 2013 — Rated 9 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well. Good service techs.

Report a concern   July 19, 2013 — Rated 10 out of 10 by Janine Buckner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician Jamal was amazing. He explained everything to me. He did a great job.

Report a concern   July 19, 2013 — Rated 10 out of 10 by Raghu Ravinuthala Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products took a lot of dirt out I didn't think was possible. The techs were very friendly and knowledgeable. Very good service. Would use again and recommend to others.

Report a concern   July 19, 2013 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am a realtor and have referred many of my sellers to you. I like the fact that you can not only clean carpet and tile, but can do carpet repairs as well. Good job!

Report a concern   July 19, 2013 — Rated 10 out of 10 by N.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was professionally handled. Joe and his associate were competent and friendly. They knew what they were doing.
Great service!

Report a concern   July 19, 2013 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ON TIME. VERY GOOD SERVICE

Report a concern   July 19, 2013 — Rated 10 out of 10 by Darla Rosenfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All employees were so helpful and professional--the products cleaned the carpet really well!!

Report a concern   July 19, 2013 — Rated 10 out of 10 by O.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning technician was amazing, very courteous and detailed in ensuring every dirty spot is crystal clean.

Report a concern   July 19, 2013 — Rated 10 out of 10 by Paul Blanford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great and friendly service

Report a concern   July 19, 2013 — Rated 0 out of 10 by F.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You only sent out one technician and he was not allowed to lift anything greater than 50 pounds, therefore, the couches did not get cleaned under. Your telephone person did not give me all of the information that I needed prior to the technician coming. I rate your company policies an "F" and your telephone trainers a "D". Your technician, on the other hand, gets a rating of "A+", as he did excellent work.

Report a concern   July 19, 2013 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does a great job and our carpets and furniture look like new. There is no residue or heavy odor and everything is fresh! They are always courteous and efficient.

Report a concern   July 19, 2013 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did what they said they would do and with any high pressure sales pitch.

Report a concern   July 19, 2013 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was extremely knowledgeable about the cleaning and care of our carpet. He took the time to explain manufacturer's recommendations and was careful to not leave any mess behind. Our carpet looks cleaner and brighter because of Zerorez.

Report a concern   July 19, 2013 — Rated 10 out of 10 by S.K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, good job...NOTE: there was supposed to be a gift card for dinner, too!

Report a concern   July 19, 2013 — Rated 10 out of 10 by Alice Titsworth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets the carpet looking like new! Also loved the upholstery work!

Report a concern   July 19, 2013 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet felt claen looked nice

Report a concern   July 19, 2013 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job! Very pleased with the results.

Report a concern   July 19, 2013 — Rated 10 out of 10 by L.N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic product. Always feels so clean. Deep cleaning made huge difference. Serviceman extremely knowledgeable

Report a concern   July 18, 2013 — Rated 10 out of 10 by Lonnie Webb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The speed, professionalism, and knowledge level of the techs. These guys were great and understood the business.

Report a concern   July 18, 2013 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel did a great job cleaning the carpets. He was quick and efficient.


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