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based on 85306 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that there was not a strong smell with the cleaning!
Love how quickly the carpets were cleaned, but the best part was no chemical smell!
I like that fact that the products are green and they stand behind their work.
I was given a time window of 130-400. at 340 I get a call it will be 40 minutes for the tech. There was a truck breakdown many hours before but instead of informing me of a new time window-- nothing was done. So there I sat at my home waiting for Zerorez who showed me no respect for my time or myself.. The csr supervisor weas rude and not caring. I was given a $35.00 credit ultimately ( by Ellen ) only after a long discussion that maybe the tech would show up on time eventhough it was 3.58 and they knew he would not get there on time. When the tech showed up -- he had to call in and that wasted another 30 minutes to resolve the situation.
Some small furniture and planters were not moved; carpet was cleaned around them. Also, had pet odor remover put down and it didn't eliminate the smell.
Super clean, quickly dry and no crunchy carpet
The technician was very nice and the work was done quite well.
Very efficient and friendly service and they explained everything to me. Darwin was great and I will request him and the young man that worked with him again. They went above and beyond. My rug and carpet look wonderful and they left everything clean--no mess, etc.
My carpet was so dirty that I was not expecting the cleaning that I actually received. Tim and AJ were great
Cleans well. Good service techs.
The technician Jamal was amazing. He explained everything to me. He did a great job.
The products took a lot of dirt out I didn't think was possible. The techs were very friendly and knowledgeable. Very good service. Would use again and recommend to others.
I am a realtor and have referred many of my sellers to you. I like the fact that you can not only clean carpet and tile, but can do carpet repairs as well. Good job!
Service was professionally handled. Joe and his associate were competent and friendly. They knew what they were doing.
Great service!
ON TIME. VERY GOOD SERVICE
All employees were so helpful and professional--the products cleaned the carpet really well!!
The cleaning technician was amazing, very courteous and detailed in ensuring every dirty spot is crystal clean.
Great and friendly service
You only sent out one technician and he was not allowed to lift anything greater than 50 pounds, therefore, the couches did not get cleaned under. Your telephone person did not give me all of the information that I needed prior to the technician coming. I rate your company policies an "F" and your telephone trainers a "D". Your technician, on the other hand, gets a rating of "A+", as he did excellent work.
Zerorez always does a great job and our carpets and furniture look like new. There is no residue or heavy odor and everything is fresh! They are always courteous and efficient.
They did what they said they would do and with any high pressure sales pitch.
The technician was extremely knowledgeable about the cleaning and care of our carpet. He took the time to explain manufacturer's recommendations and was careful to not leave any mess behind. Our carpet looks cleaner and brighter because of Zerorez.
on time, good job...NOTE: there was supposed to be a gift card for dinner, too!
Gets the carpet looking like new! Also loved the upholstery work!
carpet felt claen looked nice
Did a great job! Very pleased with the results.
Fantastic product. Always feels so clean. Deep cleaning made huge difference. Serviceman extremely knowledgeable
The speed, professionalism, and knowledge level of the techs. These guys were great and understood the business.
Daniel did a great job cleaning the carpets. He was quick and efficient.

Fast. No smells. And it works !