Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83844 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I feel like my carpets are cleaned to perfection.

Report a concern   May 24, 2013 — Rated 10 out of 10 by Brent Miller. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked very clean and Richard was very friendly and accommodating. The only complaint I would have would be that there was a dead spot in the grass (about 2 or 3 square feet) right where the hose came out of the truck and then a couple of 1/2 inch wide lines in the grass where it looks dead that run up to the house (I believe where the hoses were). I didn't think you used any chemicals, so I am puzzled at why this occurred. I should grow back and be fine, just wasn't expecting that.

Report a concern   May 24, 2013 — Rated 9 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always a good job

Report a concern   May 23, 2013 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are very good at taking out stains out of carpets. However, it is quite expensive!!!

Report a concern   May 23, 2013 — Rated 9 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do an awesome job. My carpets have never looked cleaner. Thanks.

Report a concern   May 23, 2013 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable and friendly staff.

Report a concern   May 23, 2013 — Rated 10 out of 10 by G.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the personalized service we received from our technician. He not only provided us with options that were the best for what we needed from a carpet cleaning standpoint, but he also seemed to show general interest in us as people as well. I was very pleased with the service we received and would highly recommend Zerorez to other people I know. Thanks again for a great experience!

Report a concern   May 23, 2013 — Rated 10 out of 10 by S.A.B.C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results - clean carpets!

Report a concern   May 23, 2013 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smelled fresh and Took the one area of cat urine out. JB my Tech was the Best!

Report a concern   May 23, 2013 — Rated 9 out of 10 by Wayne Ballard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, prompt service.
I actuallythought the price of the Scotchgard was too high, but knew I needed it.

Report a concern   May 23, 2013 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning service was outstanding, removing several stains. The technician was very knowledgeable and courteous. Zerorez has an excellent product and service. We were very pleased with the service.

Report a concern   May 23, 2013 — Rated 9 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the fact that they give a 2 hour window for their arrival time. My time is valuable as well as yours and I appreciate the fact that Zerorez is concerned enough to keep to a schedule. I can't tell you how many companies tell me they will be there between noon and seven and don't bother to call to let you know an approximate time of arrival so I waste a half day waiting for a company who may or may not show up.

Report a concern   May 23, 2013 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! Keith Loatman was the tech that came to clean my carpet. He was very courteous and did a great job on my carpet. I found some recent paint spots and had no trouble getting them up. Even the graphite my husband got on the carpet came out. It looks like brand new carpet. I appreciate Keith's genuine interest in getting my carpet clean. I will spread the good word about your company.

Report a concern   May 23, 2013 — Rated 10 out of 10 by Will Nourse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

job well done. all the dirt and stains are gone and my carpet smells great. the service guys were very friendly and quickly got the job done.

Thanks

Report a concern   May 23, 2013 — Rated 9 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick, the guy who came out was very knowledgeable.

Report a concern   May 23, 2013 — Rated 10 out of 10 by Sarah Renwick Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product worked. The technicians were extremely helpful, professional, curteous and knowledgeable about what they were doing and how we, the homeowners, should take care of the carpet on forward.
Thank you

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals!!

Report a concern   May 23, 2013 — Rated 10 out of 10 by P.A.A.J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

state-of-the-art - don't have to use my water - most efficient

Report a concern   May 23, 2013 — Rated 6 out of 10 by V.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I thought the price was a little expensive. There were three bedrooms 1 was a medium size master and the other two had very little space to clean around a bed and the other was a very small area too. Thought the price could have been reduced. The tile price was high also, will probably never have that done again. Even though the floors look clean,I will hold my opinion on that to see if any stain returns. The customer service was good and he was very pleasant even though he got soaking wet in the rain.

Report a concern   May 23, 2013 — Rated 10 out of 10 by R.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and friendly. Also, workers left my home clean.

Report a concern   May 23, 2013 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You technician, Ron was very courteous and explained all the steps to the process. My air conditioner broke down just hours before he arrived so he had to work in poor conditions. I have recommended your company to all my friends. Just one observance...I was not told what preparations I needed to do prior to your visit. I am a CSR and know how important everyone learns the same script.

Thank you

Report a concern   May 23, 2013 — Rated 9 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How soft it feels after the service

Report a concern   May 23, 2013 — Rated 10 out of 10 by H.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, very nice professional service people, great looking carpets

Report a concern   May 23, 2013 — Rated 9 out of 10 by Skip Gerrard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, very thorough, and very well done. Knowledgeable about the business also. Service technician was very friendly and helpful.

Report a concern   May 23, 2013 — Rated 9 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks really great! This is the first time I have used you and I will interested to see how long it stays clean. Thank you

Report a concern   May 23, 2013 — Rated 7 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

No one contacted me about the carpet cleaner being very late. I had to keep calling. The carpet looks great and the man who cleaned was very nice and didnt rush through even though he was so late.

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians did a great job. Our carpet looks really good.

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was very professional and friendly, plus he did a great job! The only thing I would change is calling earlier in the morning to let me know when the time frame was you were coming.

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that the cleaning is done with steam only.

Report a concern   May 23, 2013 — Rated 10 out of 10 by Elizabeth Sharp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything looks brand new. Your technicians are knowledgable and friendly.


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