Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85306 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 22, 2013 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residues left behind, great price, and the man doing the job was very professional. I think his name was Paul. Thanks!

Report a concern   July 22, 2013 — Rated 6 out of 10 by R.A.D.A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had Zerorez out 7/10 - Invoice #: 101255 Technician: Randy Jones. We specifically told the technician that the reason for the service was to clean pet stains caused by housetraining our puppy. While the carpet looked good that day, the next day it looked worse than before he cleaned it. When I called to complain I was asked if the technician had mentioned the extra pet stain option. He had not. The customer rep was sympathetic to my needs to have a clean carpet prior to having company over on 7/14. She had another technician come out on 7/12. Invoice #: 102003 Technician: Ernest Young. Ernest was able to improve upon the stains but not get them out completely - the carpet still looks pretty bad, but that may be because it is old carpet. Ernest was able to get out some water stains that no-one else had been able to get out for the last several years. So overall I'd rate us as relatively happy with his service. I've been a customer for several years and have noticed that the service has gone downhill. Other than Ernest, the technicians have gotten worse. I don't know if it is training or just expanding too quickly. But the next time I get my carpet cleaned, I'm going to try one of the old-style cleaners to see if it is any better.

Report a concern   July 22, 2013 — Rated 10 out of 10 by Susan Staffin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always prompt polite and they get my carpets clean.

Report a concern   July 22, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great and great service. The technician was friendly and professional.

Report a concern   July 22, 2013 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JB my technician was very knowledgeable and super friendly. He walked me through the process. He even took the time to walk me through the house after he was done and make sure I was perfectly happy. I was and will be using Zerorez again.

Report a concern   July 22, 2013 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It seemed clean.

Report a concern   July 22, 2013 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning is very good and leaves no residue or smell afterwards.
Just the clean smell and that is wonderful!

Report a concern   July 22, 2013 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Left no mess, just clean furniture

Report a concern   July 22, 2013 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional great cleaning. Chris did a great job

Report a concern   July 22, 2013 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and courteous.

Report a concern   July 22, 2013 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient,excellent work.

Report a concern   July 22, 2013 — Rated 9 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff. Arrived on time. Explained the process very well and many times asked if I had any questions.

Report a concern   July 22, 2013 — Rated 10 out of 10 by R.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so happy with the guy (I believe his name was Tom) that you sent out to clean up the wood floors. He did a fabulous job and gave me some helpful tips.

Report a concern   July 22, 2013 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The supervisor came out after the cleaning, becasue spots appeared that were previously not there. He did a great job explaining what had happened, and took care of it.

Report a concern   July 22, 2013 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks brand new! The cleaning left our carpet looking like new carpet and the smell was very fresh.

Report a concern   July 22, 2013 — Rated 8 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

If you tell me I'm getting a big truck to do the job, Then Zerorez should deliver. Got a van.

Report a concern   July 22, 2013 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff is great!! We love the final result and it was so quick.

Report a concern   July 22, 2013 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Drastic difference and definitely stands apart from other cleaning services we've used in the past.

Report a concern   July 22, 2013 — Rated 10 out of 10 by N.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great quality, great service, professional & friendly staff..we will continue to use your services.

Report a concern   July 22, 2013 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just uses water - no soap. The technicians were very friendly and did a great job.

Report a concern   July 22, 2013 — Rated 2 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet streaked, seems to have clean and dirty stripes. thought is was areas that were just wetter but has not changed.

Report a concern   July 22, 2013 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It did an excellent job of cleaning and restoring the carpet to near new condition and using mostly pure water.

Report a concern   July 21, 2013 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was WONDERFUL. Very dedicated even though he had to work late on a Saturday night.

Report a concern   July 21, 2013 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The thoroughness.

Report a concern   July 21, 2013 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough technician that cleaned my carpets.

Report a concern   July 21, 2013 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is a "green" product and your service is exceptional.

Report a concern   July 21, 2013 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very satisfied with the way our carpet looks and more importantly - with the service. The customer service exhibited by James was incredible!! James took the time to educate us about the upkeep of carpet. He was professional and client satisfaction focused. We will call James for future services as well as refer Zerorex to our friends.

Report a concern   July 21, 2013 — Rated 9 out of 10 by Cameron Meckfessel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service was completed in about an hour and the results were great! Carpet looked brand new! (And with a 2 year old and pets that is amazing!) I believe Christopher was the name of our technician and he was super nice and did such a great job! The only complaint I have is that he came at 11:30 am and we were told we had a 4-6pm time frame. I was fine with the earlier surprise time- but we didn't have the time to move our furniture and rugs ou of the way!

Report a concern   July 21, 2013 — Rated 10 out of 10 by Megan Reynolds Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Being "all water, no chemicals" was the original sell for me. I also had friends recommend it three times and heard the advertisement on 102.9. I was extremely impressed with the results. We had pet stains and dirt by the back door and everything absolutely disappeared. I feel like we have brand new carpet! The pricing was extremely reasonable and Tim, our technician was EXCELLENT: professional, personable...I would 100% recommend Zerorez (and already have!)

Report a concern   July 21, 2013 — Rated 10 out of 10 by K.A.R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional and wonderful job


Privacy Policy