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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I contacted Zerorez based on an offer on 98.7 advertised by Jody Dean. I told Catherine on the phone that was why I was calling and was supposed to receive 2 gift cards. Neither of those were left with my son when your service person did the carpets.
Also, there is a spot returning in front of the piano that I thought had been completely removed.
Your tech was courteous and very responsive to questions and requests.
Name removed Phone number removed
They were very professional and courteous . Carpets look great.
I like how well the products work at cleaning and sanitizing the carpets as well as how quick it takes to dry.
Service was 100 percent and the technician made all the difference. The call center was less helpful, but the service guy made the appointment happen and was prompt and friendly. The service was detailed, good quote and timely recommendations.
Quick, easy and good customer service
Great service. Representative was very knowledgeable and carpet looks great. Please feel free to share my comments, but would like my name to be anonymous.
Great service
carpet feels like brand new. service attendant was professional and thorough. I had three repairs areas which were repaired high quality
Carpets are very clean, and stains that I was afraid wouldn't come out, did. The representative that cleaned my home that day was also very nice, helpful, and professional.
CHRIS DID AN AWESOME JOB ON EVERYTHING!!!
They were very fresh smelling. Randy was able to get up spots thatIhad been unsuccessful. He was very courteous and did a wonderful job.
fast and friendly. Very thorough as well.
The carpet was VERY clean afterward.
The guy was very helpful and efficient and courteous
It took 45 days and several trips to get the carpets close to normal. WHat happens next time you clean the carpets. I would like a refund for the work performed. There still is a stain in the carpets from where you left the carpet wet for days.
Knowlagable staff. no soap or chemicals
Your Tech Richard was excellent, he answered any of our questions completely, he had A very pleasant demeanor through out the service,I thought or carpets were hopless but they looked great when he got done,Rchard really sold us on your service.
Luke was very professional and our tile and grout looks great.
The technician, Justin King, who did the service was very professional and curtious throught the whole process. He explained the differences between this service and other services and was always willing to answer questions along the way. I was very happy with how the process involved cleaned up everything wery nicely and was very satisfied with all the final results.
The fact that the products are green
The carpet came out great after Darwin came to my house. Your company is VERY fortunate to employ people like Darwin. I will be glad to recommend your company to my friends. Thank you. JL
Honesty and Integrity in dealing. Professionalism of team.
The service technician was forthright about what could be accomplished.
I have used Zerorez for my carpet cleaning needs for the past 10 years. The products used to clean and treat my pet issues always leave my carpets looking like new. The service is always great!
The guys that showed up did a good job with what they did but i specifically asked that either they or i move a small TV on wheels in the bedroom, which they didn't and the entertainment center on wheels in the living room. I had everything else off the carpet for them. The reason i inquired of your services is because of allergies. I wanted every spot clean. Then i was also offered a fifty dollar credit for signing up that day and all it covered was fiber protect for the living room. Obviously a trick to get you to book with you that day. I was also offered a gift card to a jewelery store but they don't tell you on the phone it's in Addison. The parts of my carpet that were cleaned look wonderful but I'm still not relived about the spots that were missed and the guys that did it were talking about their plans for quitting the job and that made me feel like they could care less how well they did on mine. You could tell they didn't want to be there, which made me not want them there nor would i want them at my friends house
I like that you don't use soap & it doesn't leave a residue. The technician was prompt, courteous, told us exactly what he was going to do and did a very thorough job. He wanted to make sure the job was to our satisfaction before he left.
Service was too expensive for the results. And I had a $10 coupon for which I did not get credit. Then the guy wanted me to write something in his book. Like I was going to insult him before he left my house. There were only the two of us here. All in all, cannot recommend.
Very good service and friendly techs. My carpet looks great!
I like that they are environmentally safe and how the carpet feels afterwards.
I liked how will the techncian explained the process and the differences in Zerorez. Also, the results were great!