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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joshua the technician that came to outlet property. Very proffessional & educated
Apointments need to be closer to the scheduled time
No chemicals, great customer service and on time arrival. Tony as a professional and very knowledgable
there was no odor, in fact it smelled clean. it dried quickly, all spots came out and I mean there were SPOTS!!! the technician was polite and speedy and most of all, thorough.
i'm glad I tried it, your radio ads pulled me in. thanks
Either add the 10 dollars gas tax in or do away with, One thing people hate is adding things to the cost over the phone.
We were amazed at how clean and soft our carpet was when they were finished. It dried very quickly, and we had everything back in place in record time. Justin and Miguel were respectful of both our time and our home. We loved that they even added another service at No Charge. Justin explained the full process and what to expect every step of the way. He also provided us with the complete price before they started the work and gave us excellent recommendations and ideas as the work progressed.
My schedule was for 1:30 - 4:00. I received a call about 2:15 telling me the time would be closer to 3:30 or 4:00. It was about 4:30 by the time Dennis arrived. He was thorough and courteous. We were overall pleased with the results. There is one "dye" stain that he was not able to remove.
Had a service scheduled from 4 to 6 pm on a Friday and was told I would get a 30 minute notice. At 5:45 pm I called and was told the technician was on the way. At 6:30pm I called again and was told the technician was again on the way. When I complained about the lack of communication. And delayed timing I was then told that my window of arrival was really 4 to 6:30pm and the tech was only going to be 15 more mins. That was a complete lie my window was always communicated to me as 4-6pm. The 6:45pm arrival made me almost an hour and half late picking up my children. Totally unacceptable to not respect customers enough to communicate and then try to change information.
Caesar was the best technician we have had for any service we have had at our house! Not only was he very professional he had pride in his work! He
No residue left and ease of scheduling
The customer service
The carpets look a lot better and I like that there is no chemical residue
Not quite a good as last time. Still better than other companies.
your quality of cleaning is beyond reproach
timely,ood service, reasonable price
The sevice tech was very helpful and professional. Carpet looks and feels very clean.
zero residue
No chemicals
Richard did an awesome job on my carpet. I will continue using Zerorez and will ask fr Richard again.
Do NOT BAIT AND SWITCH--that is, offer a quote over the phone based on 4 rooms and, then triple the actual cost by charging exhorbitantly $60 per each individual PET SOLUTION spray spot, and overcharge for closet areas. Spraying the entire room for one PET urine spot in one area is, in my view, not necessary.
Additionally, the $210 charge for the small hallway areas was entirely too high. It was higher than the $33 charge for an extra room! And, the areas were aproximately 1/2 of a room.
When I have had the carpets cleaned in the past, all chairs and light weight furniture items were replaced with covers on the areas touching the floor---leaving the lightweight furniture items and chairs on tables, beds etc for the homemaker to lift and put back in place was not appreciated by this 79 year old lady. I may appear mighty but two days of preparing for Zerorez by making sure all items off the floor, items off of furniture, and clutter in boxes, plus floors vaccuumed, takes its toll
Someday, with the wonderful technology that is available to Carpet Cleaning Machines I am hopeful that Zerorez will advertise that the edges of all rooms will be clean and free of the filtered dirt that is an ongoing problem with carpets. Perhaps Zerorez can invent such an edge cleaning brush!
I give the technician high marks for he did a fine job of cleaning the carpets,despite the fact that his truck was not funtioning and needed a repair before starting the job,He was calm, secured assistance and used the wait time well. I am very pleased with the end result. He also was diligent in making me aware of your many services, i.e. furniture cleaning, duct cleaning, pet stain removal etc.
I will use Zerorez in the future. I am hopeful you will continue to solicit customer feedback and train your technicians as well as Josh.
great service and tech how did the cleaning
Zerorez products are green and do not use soaps/detergents or chemicals.
Darrin McK. did a great job cleaning up what the first guy left... you DO stand by your word!!
No residue quick drying time
Your techs are always courteous and professional. And, of course, my carpets always look great.
Serviceman was very nice and thorough in doing the job. It was done quickly and the carpet looks great.
Effective & reliable
Was disgusted with the residue left in my carpet from previous cleanings; I hope this method will alleviate or minimize the problem.
No chemicals & professional field agents
friendly - carpets looks great and dries quickly