What our clients think of us!

Ron was very personable, professional and his service was excellent.

Excellent results

Exceptionally the best carpet cleaning experience. My carpets look almost new. Thank you very much.

Zerorez Manager,
The technician did not clean all areas of the carpet as promised, and the pet stain treatment he applied had no positive effect on the carpet spots.
I have called Zerorez twice and asked to speak to a manager; the receptionist took my name and phone number each time and promised that a manager would call me. To date, I have not received a call from one of your managers. I am most disappointed and frustrated with Zerorez and the poor service we received.
If this feedback request gets to someone who cares about Zerorez' reputation and can make a difference with customers, please call me.
Thank you,
Name removed.....
3808 Brookside Drive, Bedford, TX 76021
Phone number removed (mobile)

Technician was very through

The carpet is clean and dried really quickly.

Easy to schedule a cleaning.

Very happy with results and professionalism

Made my in laws walk in & ask if we had gotten new carpet

Brandon was very professional and did a fantastic job! I was very satisfied.

Knowledgeable staff, friendly service, effective service

We paid $30 extra for the "pet treatment" but our pet smell remained on our rug. We were quite disappointed, because this was the main reason we called Zerorez.

You sent out the technician Keith. I showed him what I had done and what needed to be cleaned. I moved a lot of furniture so it would be easier for him to clean. I took doors off hinges so he would not have to go around them. Vacuumed all the areas he was going to clean. Keith started. He told me about this special water the company designed to spray on the carpet. It makes it clean better. He started to spray it and it was dripping when he was spraying it. When he sprayed it got on the other furniture I did not move. I did not want my furniture wetted.

When Keith was working on the steps I thought he was about done and was going to move on to another part of the downstairs carpet. I asked him if he could touch up one part of one step. He replied with something like ‘don’t push the man. I am not done yet.’ He went back to the top of the stairs and worked his way down sucking up the water without the carpet attachment. He did get that area that I noticed.

When Keith cleaned the area outside of the kitchen he really soaked it. There were other carpet areas where he soaked it. He left in the 4 pm hour. By 9 PM the carpets were still wet in these areas. Next morning they were still damp. A few days later my wife noticed a mildew smell near these areas. I explained it was probably because he soaked these areas. After Keith left I looked at the linoleum floor and there was water on it from the carpet that was touching it. I wiped it up.

The reason I called Zerorez was from the commercials I heard on 3 different radio stations. They all talked about how they could get out stains. Well the stains we had Keith could not get out. After the carpet dried they were still there. I called back and you all sent Thomas out. He explained in details of each stain. He got most of them out. After the carpet dried there were only a few faint stains. He did much better job of sucking up the water. The carpet was dry in at least 5 hours.

I had to do the same thing with the other company I called out here years ago. They came out and sent there B crew. Stains were still in the carpet after it dried. Called them back and said they did not get the stains out that I wanted out. They sent the A crew and got the stains out. Same thing happened with Zerorez. Why didn’t you send out the good crew first? I had to take 2 days out of my busy schedule to have my carpet worked on instead of doing it just once.

Your commercials are very convincing that you all are a different kind of carpet cleaning company. You can get out almost any kind of stain. I still have stains you could not get out. You have a machine that lifts the fibers as it cleans. I did not see this machine. The hype I was expecting was not met. Your company is just like the other company I had clean my carpets.

Clean carpets, no soapy residue, polite and professional technicians.

I like your serve but I don't appreciate all the up selling that your representatives do once the arrive at the job.
That is why I would be somewhat likely to recommend your service.
If you advertise a special and sign up for it that should be
noted and not hit up to spend more.

They are pet friendly.The service from Jarrod Nelson was great!

The fact that it is a green service and the personnel is very professional.

Friendly, clean, great attitude

The technician arrived as schudled and was very fast and efficent. We will definately use your services again in the future.

The service from you company was excellent. I got reminder calls, the technician called before coming out and he showed up on time! When he came in, he was extremely knowledgeable. He was very sympathetic to my recent financial situation and offered to extend special pricing for future visits. I will definitely be recommending you to all my friends. Thank you.

The agent was friendly, informative and got the job done. My rugs look Great!!!

More stain removal

Dry fast...clean carpet and looks to hold longer....

Clean and smells good

I think the hose left a weird 'line' on my carpet when it was pulled from one room to the other. There was a streak after the carpet dried that did not go away.

Your radio ads claim that you will preclean,
sanitize and clean three rooms for $99 plus
give a $50 coupon for other Zerorez future
service and a $25 El Chico gift card. When
your tech estimated what would needed to
remove the stains, the $99 became $599 with
no mention of any coupons or gift card. I asked
for an estimate to be emailed to me and to date
none has been sent.

My carpets were so bad that I thought I was going to have to replace them. Thanks to your service it looks like I have new carpets and they are 20 years old.

Justin was very professional and did an outstanding job.

Additional charges are too high that I was not prepared for.

Expert cleaning and your employee was very courteous and honest.

The service was great! On time and courteous rep. Carpets look like new! Wish we had had them cleaned when we moved in last year!