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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
Your reps are so friendly and do a great job!
I was told the carpet would be dry in 4 hours but the stairs and a few other places were wet until the next day. Wet feet get slippery and track on the travertine floors! Other than that, the carpets look good.
If you insist on doing a sample Tile cleaning for a customer, dont do it in the center of the room. We could not afford to have it cleaned and now we have a 2x2 foot area in the center of our kitchen that looks really clean and so now we will have to come up with the money to have the rest cleaned to match.
Your technician, Justin Watts, knew what he was doing; friendly; professional. Did a good job. In fact, when I get it done again, I will request Justin as the technician to do my job. Name removed
I like the scent that the product leaves in the home after cleaning. Also, the limited or non-use of harsh chemicals will allow my carpet to last longer.
Be careful not to upcharge people. The technician tried to upcharge me....for stain removal that ended up not coming out completely. The quote I received was 3 rooms for 99.00 so then all of sudden the bill was like 180.00 Thank god my husband was here questioning what in the world was so expensive. The guy listened and our bill was more but not that ridiculous. Your technology didn't work on the spots. Thanks unfortunate.
no soap in the water helps to cut down on repeat stains and keeping new ones from showing. also makes it easy to clean up new stains because all you need is water.
the gentleman that did the cleaning was wonderful. I am very pleased with the results too.
You have the best process in carpet cleaning. I will always use you. And your tech was great!!!
All areas cleaned up perfectly, except for a coffee spill at the foot of a staircase. However, an old pet stain cleaned up well, much to my surprise. The technicians showed up early in the window of time specified, and were very personable, neat and professional.
I did have difficulty with your voicemail system. It did not allow a response the day prior, even though the message requested I press 1 to confirm. Also the morning of the appointment I tried to get in touch when the water utilities repairmen came to my door to tell me the water was going to be shut off. As it turned out, they didn't , and all turned out well--but again, the messaging system did not work.
I like the way my clean carpets look. I understand you use some kind of high powered water, no chemicals.
AJ was wonderful!
no chemicals used on the cleaning process
Friendly and professional tech's.
The product does the job and your technicians are extremely professional.
As always, your technicians perform miracles turning old-looking carpet into brand new-looking carpet. Thank you for your expertise.
The carpets are cleaned and no residue is left behind leaving the carpets cleaner longer. Servicemen have always been polite and conscientious and introduce themselves upon arrival. Good service and good product.
When you charge so high even for non guaranteed pet treatment, at least promise to fix the problem, rather than saying you give a "30 day guarantee", promising 100% satifaction and following through.
Prompt, friendly and did a good job.
The all around professionalism displayed on the phone and in person was exceptional in every way!
The attitude (generally) of your service techs --- specifically "Randy."
Last time your employee strongly suggested Scotchguard. This time, there was no mention of it. What's the deal?
Didn't really look any different when he left. Really dissappointed....
the process cleaned our carpets better than ever before and pretty close to original - this on 11 year old carpet! Randy (technician) was great and I felt went above and beyond as he worked around large furniture I did not want to move. Shortly after he left I had a window replacement person here to give me a price on replacing some fogged windows and I showed him the carpets. He was so impressed he said he was going home to call ZEROREZ to do his home. Great job, thanks!
Clean carpets and courteous and competent service.
Was able to schedule quickly, and the service itself was very quick.
Carpets looked like new.
The process does not remove stains very well
They came back out and fixed the problem. the only the suggestion I have is that if they did it the way they did it the second time I wouldn't have had any problems. So I will be giving you all a call in the future but hopefully they can do it right the first time.