What our clients think of us!

A good job was done and done quickly. Very efficient!

how thorough the technicians are!

Sold me an additional service that I did not need. Then when I called to get some clarification from management, because what the technician stated and what the website stated were different, it took 4 days and multiple phone calls to receive any type of response. I was also told by customer service originally that what the tech stated was wrong, only to have the manager try to convince me otherwise. Everyone needs to get on the same page and have the same views on what zerorez provides and why. Doing good, honest work is the only way to build a good reputation and grow your business. Acting like a customers concerns don't matter, taking 4 days to respond and contradicting statements will not build a loyal customer base.

Technician is very knowledgeablt, courteous, hard-working and efficient. My carpet was very dirty with pet stains as well as other stains. It now looks like new!

work a little harder to get a couple of spots out and not be at extra charge.

I have my carpets cleaned about two times a year and I started using Zerorez several years ago after hearing about the company on morning radio shows - KVIL & KLUV. I was very pleased with them. I have tried a couple of other carpet cleaning companies since then but Zerorez is the best and I don't think I'll try any other companies again. My sister needs her carpets cleaned and I have recommended Zerorez to her & I will recommend Zerorez to anyone. Justin King and Chris (did not get his last name) were the technicians here this week. Justin explained other services, such as duct cleaning and A/C filters, in a very efficient but low-pressured presentation of facts. Justin & Chris worked very quickly,efficiently and were very polite. My carpets look wonderful. Thank you Justin & Chris!!!

Wonderful service, the technicians actually came back to my house the same day they cleaned my carpets, to do additional work (at my request)! Very happy with their service and punctuality! Thanks.

The technicians were friendly and professional. The carpets look great. Thanks.

Great product and friendly service

No residue... Last longer

Everything looked almost like new. We were very satisfied and plan to have our tile done next. It is a little expensive for the tile

I was diaappointed in the quality of cleaning. Living room is definitely NOT clean especially in walk areas. I would have been happier with a good steam cleaning.

Well trained techs and did a very nice job. I own a service business too and I was very impressed that they let me know about the other services that you offer. Good job! Name removed Rank

You stand behind what you say

no strong soap

I think it was a little too pricey for the quality of the product. I think $60.00 per room for the pet odor removal is too expensive.

Came fast. Worked f as t. And was in high spirts even thou I had no ac. They were great.

Quick and efficient

The carpet cleaner charged us for a treatment that we didn't get. The carpet smelled sour after the carpet was cleaned. My husband called ZeroRez and a trouble shooter came out to assess the situation. Happy with how quickly the trouble shooter came out. The guy basically told my husband that because carpet has bacteria in it, it is not unusual for it to smell sour.....We were reimbursed for the treatment that we didn't receive and that's it. I called and left a message for Thomas, the troubleshooter to give him an opportunity to explain how it's ok for our carpet to smell sour, but he didn't return my call.

The technicians called ahead and arrived on time. They reviewed the rooms, talked about the pet spots, which we pointed out, (from daughter's dog) in this case, and got started with their work. Completed job was done thoroughly and efficiently.

Services were at expectation

The look of my carpet, all the stains came out...

GOOD QUALITY CLEANING OF THE CARPET IN MY HOME. YOUR WORKER WAS KNOWLEGEABLE, FRIENDLY AND POLITE. HE EXPLAINED ALL THAT WAS ORDERED BY US. HE ALSO HELPED US UPGRADE SO THE CLEANING WOULD LAST LONGER. GOOD EMPLOYEE. DID A GREAT JOB. WHEN WE HAVE OUR CARPET CLEAN AGAIN LATER, I WILL REQUEST LUCAS TO DO THE CLEANING. THANK YOU......JOANN AND MIKE BONIOL

We felt like this time it did not get as clean as last year! Don't know if it was because different technician or what. Technician was very nice and friendly thought!

First name removed and his helper were very professional and my carpet looks perfect.
They wasted no time and were careful not to damage anything while they cleaned.
The garden hose they used for a water supply was neatly rolled up in the original position.
You may count on my continued patronage and I have already recommended your company to friends.
Kudos to your firm.
Name removed

Communication of services prior to arrival of technician.

We were very disappointed in the service we received. There were some light spots on our carpet that were not treated or taken care of. When I got home after the cleaning I got down on the floor and they came right out with a wet wipe. Our high traffic areas don't look any different - overall, very disappointed and feel like we spent $109 and got nothing for it.

Additionally, there was a KRLD promo which we were supposed to get a $25 El Chico gift card, which we did not receive

Was very happy with the service and the nice job they did for us. When we need more cleaning done we definitely would call your company and would want Anthony and his helper to do our cleaning. Always appreciate a good job and would highly recommend the ones who came and did the job.

I was able to get next day service for emergency cleaning. Crewmembers always very friendly. Good results from cleaning with May appt. This time not so good...probably as good as was possible because of red coloring from watermelon

Green