What our clients think of us!

The service was great and the men were very friendly and eager to please. I am glad
that your products are odor free.

I called Zerorez because of the 3 rooms for $99 special. I also mentioned I heard it on KLUV radio. I was expecting a $50 gift card to a restaurant. What was cleaned was 2 rooms and a closet. It was a good job. Tech was personable. I did not have 3 rooms to clean and asked the tech to make the closet the 3rd room. No room was over-sized and dressers, chests and king/queen beds were left in place. No furniture was moved. Now explain my bill.

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YOU TOOK CARE OF A CLEANING ISSUE WITH A KNOWLEDGEABLE PLEASENT SERVICE PERSON. THANK YOU

The minimum fee for a carpet repair is extremely high. Repairs should be estimated on a case by case basis. Instead of making a little more money for a simple repair Zerorez lost out completely due to their minimum policy for any repair. In addition, the customer should not be charged for what Zerorez spends on fuel separately. The cost for overhead and other miscellaneous fees should be included in the quoted price not told to the customer after all the work is done. That is very deceiving. I was told $99 for 3 rooms which is typical of most carpet cleaning companies. What sets Zerorez apart from other companies is that they use a different method of cleaning that I was willing to try. Zerorez should have told me $109 for 3 rooms if its common that $10 will be added anyway. I still would have setup the appointment. Your service is to go out to the customer and therefore fuel cost should be taken into account for your price quotes. Just be honest with the customer. Navigating the Zerorez webpage I quickly found a description regarding Price. It states "In an industry known for bait and switch, Zerorez does everything possible to avoid anything that even appears as such. Prior to commencing any carpet cleaning service a firm quote will be provided for all work that has been contracted." In my opinion the added cost for fuel very much appears as such since that was not disclosed to me when setting up the appointment or beginning the work. The Technician was very professional and did the job as expected. He also explained the process clearly and how it's different from other companies. Overall I'm satisfied with the work just not satisfied with Zerorez business practices.

Very safe product, especially since we have a toddler.

Had to reschedule the initial appointment, was a lack of communication from office regarding the delay that day.

I will not ever use Zerorez again nor will I recommend you to anyone.

Professional staff
quality equipment
No bait and switch
Excellent cleaning service

My carpets looks great after cleaning (carpets are old, but still look good when cleaned).
Service was good, and very professional.

The two man team were worked neatly and were quick. Results are great.

They seem to have renewed the life of our carpet. The man doing the cleaning was thorough and courteous.

The carpets felt like new. Your technician was very professional and did an excellent job for us. I will definitely call again.

I had a horrible experience with Zerorez when getting my kitchen and bathroom floors cleaned. The technician left standing water at least 1/2 inch deep in both rooms. I had to mop it up with towels after he left. He had issues with the machine that was throwing excess water all over my cabinets in the kitchen and frosted doors in my bathroom. Brad has visited with my husband and seen the mess that was left behind. He took one of our frosted doors to see if he could repair it. The estimate to repair the door damage is over 2K. But we have not heard back from Brad on what will be done to get our doors repaired.

Although we did experience some problems with getting our carpets cleaned, I have to commend Zerorez for returning and redoing our carpets until we were satisfied.

Did not move a single thing

I still have not been able to get my free awards for using your service per the radio ad. Went to the website to look at my receipt, and was unable to get to it to find rewards site. Please advise.

Zerorez equipment was quiet, and the Technician Ron, was friendly, and provide excellent service. I would like Ron to come back to do the stretching on my carpet. The stretching was not on his information for my home, as I had requested.

Great pricing and personal.

Employee very informative and polite. I have a question. I vacuumed the carpets the next morning after letting them dry before we walked on them. The house is empty, we haven't moved in yet. In each room where carpets were cleaned I had to clean out the vacuum due to so much dirt that came out of carpet. Is that normal?

Courteous, knowledgeable, friendly, and professional technician! Service was excellent and I am very pleased with the results, thank you!

Non toxic

The Zeroez Tech was very good. The carpets seem a little dry and not soft as the other ones not done. I have not vacumed yet. The spots that I needed cleaned seemed to be coming back, but maybe they would with any cleaner.

The technician explained the cleaning process and the house didn't have a chemical smell afterwards.

No soap, clean carpet, dries fast......knowledgeable and kind service technician

On time...personable and thoughtful service personnel...pleased with results in preparing for a real estate showing of our house that evening...happy to recommend your services....especially appreciated no pressure to have done more than we needed in carpet cleaning

No residue after cleaning.

No chemicals; quick and efficient service.
Also excited about the carpet protection...hope it delivers!

The outcome was excellent, and the team you sent to do the work was fantastic. Well done!

green Cleaning