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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with the results
Your service and employee did a wonderful job on what was a 10 year old carpet. My carpet now looks as close to new as possible and I am completely satisfied.
Super clean carpets, fast and efficient employees
The professionalism of the technicians and the clean products they left behind.
Fabulous job; carpets look great and the guys were very respectful, professional and efficient
There were so many "positives" -- technician Keith was personable, diligent, thorough, etc., set-up for service was easy and timely, price was fair, and for the most part, carpet was clean. A significant stained area, which I identified specifically with its origin, is worse now than it was. I do think Keith did his best and he said he thought he got it out. As the carpet dried, the stain reappeared, larger and a different color. To improve, you might be a little less optimistic and more realistic that some stains are not-removable. That may seem nit-picky, but I was hopeful and expectant that it would be better, and instead it is worse.
I've heard about Zerorez since Jody Dean started talking about it, so your special came just at the right time. Our tech, Juan, was just great. He did a fabulous job and my carpet looks better than new. I highly recommend your company!
Friendly, informative technicians...
Jared and Andrew were great! Very helpful- they did a great job!
The high quality of customer service!
When making appointment, we should be told about extra services and how much they cost. ie Removal of pet fur, coating to repel dirt.
Prompt courteous great service. Thorough cleaning
The two guys that came out were very prompt and courteous.
Made the carpets look like new.
Your technicians are prompt, you call ahead of time when they're coming, the carpets and tile look fantastic. I can always trust that you will do a good job. Have recommended you to many friends and co-workers.
Always prompt & professional. Always a job well done.
Professionalism and great product... carpet looked amazing.
Did not clean well
James the technician did a great job. Outstanding matter-of-fact I've already recommended your company to two more friends
I was under the impression that the pet treatment would get rid of the urine odder.
It's green and it's amazing. My 10 year old carpet looks new.
Ernest made my carpet look new. This was my last effort before I bought new. Thank you! !!
The tech was right om time and did a marvelous job on my carpet and sofa. Thet were very friendly and helpful.
Very clean and great smelling carpet! Fabian was a nice young man -- good employee!
The carpet feels clean, not sticky.
On time, courteous, did a great job.
Carpets were very clean. Technician was polite and thorough.
Friendly, did not waste time.
Scheduling an appointment was easy. Technicians arrived when they said they would and were professional. Carpet took longer to dry than advertised, but that's okay. The only exception was the stairs - they were soaking wet, it took 12+ hours to dry, and now they have a musty smell. The carpet looks better than I anticipated, so I am happy with the process. The real evaluation will be in a few weeks, when I can determine if they re-soil as quickly as the detergent and/or chemical cleans do.
The green aspect. There was no residual chemical smell during and after. Serviceman was pleasant and professional.