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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used the company twice for my own house and have referred many people to you. Excellent customer service and great results. Doesn't get much better than that!
Work was done in a timely manner.
Thank you from Havertys Furniture for taking care of our customer
I am very impressed with the professionalism of your technicians. I am also very pleased that you sent 2 people to help me move the furniture that the technicians forgot to move back to their original place. I live by myself and cannot move those heavy couch and 5 recliners. Your staff is very polite and courteous.
No other products/services can match Zeroez.
I noticed the crew that completed the work at the 651 address did a more thorough job.
On the work your crew did for me at 3832 Matterhorn, Plano TX - I had to call the cleaners back to complete the job. I still have more carpet stains that were not removed after I went back a second time.
So consistency is something you can work on. It appears you get different results with different crews.
natural product. got the stains out.
The two gentlemen that came to clean my carpets were very professional, efficient and helpful.
Excellent service with great results.
Employee did an excellent job.
Our office carpets had not been cleaned in Several years. They look so much better now!! Thank you sooo much. The guys who came to do the cleaning were very professional, nice and thorough.
It was however, very challenge getting in touch with someone to actually schedule the cleaning. I left a good, few messages on Friday, and had to call back the following Monday afternoon 2 times, as well. I had to work very hard to get in touch with someone to get scheduled. The actual carpet cleaners were also 45 minutes late. I was told they would be here on time. When I called to find out where they were, I was told we were in a window of arrival time between 1:30 and 4, which I WAS NOT TOLD when I scheduled. What I was told was that since this was a business account, they would arrive at designated arrival time of 1:30.
Lucky for y'all, I am a bit of an environmentalist So, was willing to call and call. Next time, regardless of your chemical free process, I would Not be willing to work so hard to get scheduled.
Overall, very happy with cleaning results.
Thank you very much. All the best.
Name removed
Carpet very clean, friendly professional service people, no chemical residues.
How quickly it is dry and how clean it looks. My carpets look brand new.
There was a problem with the equipment. Had to waite for someone to bring more.
Otherwise the cleaning was good.
Could not be used for an upstairs location, as my sons.
A.L. Last name removed
Your two service men that came to our house were informative, polite, and did an excellent cleaning job.
They did a great job cleaning the carpet and were able to kick in the carpet that was loose.
Let us know all costs in advance. Didn't like the sales pitch on the protectant.
Great customer service, fast and reliable
The service was fast and the carpets were clean and the price was reasonable.
Jeremy was the nicest man! He worked very hard and I will ask for him again when I need your services. Chris Krock (on WBAP) recommends you so highly that I knew I would call you just because he speaks so highly of your company and your staff. You have him to thank for my business.
Job well done.
How well it cleans. It made my carpet look close to new
Technician was very polite and went over everything he was going to do before hand and explained in detail how the carpet cleaning process was going to go. He was very detailed.
free of chemicals and the price
Tech was very. Professional and explained everything well. After they finished he walk the house with me to make sure I was satisfied with the work. And explained the guarantee. Great experience would recommend Zerorez to anyone
No soap in the process. Vacuum and cleaning process very good.
Service was great, techs were polite, thorough And on time. They did an excellent job!
I like how well it works, but I don't like to have your techs try to upsell multiple additional products.
I like the cleaning method used and it obviously works very well. However, I think you need to improve your scheduling methods. I was kept waiting for a very long time yesterday when a simple phone call would have prevented the problem. I finally called the dispatcher and a different technician arrived shortly and did a really good job. His name is Justin and I was very impressed with him, his work ethic, and his attitude.
I contracted with Zerorez as I'd heard about your "green" cleaning, and wanted to see how using minimal products would help our home. We have breeding Labrador who is very sensitive to chemical scents and I wanted to minimize his exposure.