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based on 85308 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The 2 1/2 hour arrival time for a business located less than 20 minutes away is absurd. If a company invests in bringing in one of it's employees on Overtime and they sit around waiting on you folks it's not a good investment.
good scheduling and clean very well pet stains.
There was alittle candle wax in the carpet, it didn't come out.
everything! my carpets look great! thanks!
Effective, affordable, and friendly service
Paid extra for stain remover and I feel the job did not come out well on the spots I took some peri oxide on some and they were coming out so I feel it was not worth th extra money
I have not received a receipt. I was told you would email me a receipt. Other than that, I am pleased so far. Please contact me in about 3 weeks to ask again. The young man who cleaned the carpet and upholstery did a very thorough and conscientious job.
The service was wonderful. The carpets look like new and our recliner looks fabulous.
(Which was done at no cost, by the way!)
Quick drying with no chemical smell. Carpet looks brand new!
I paid $60 extra to have a odor contol sprayed on a pet accident spot and was told the odor would not come back if I did that and that has not been the case, I can still smell the spot on the carpet. Same with some other spots in the bedroom not pet related and when the carpet dried they were still there. I thought Zerorez would be different from Stanley Steemer or the other carpet cleaners but it doesn't appear so.
I like the face that no chemicals are used. Carpet dried fairly quickly with no odor.
The product seems to be good. The carpet looks good and clean. The techician had an attitude of wanting to do whatever he could to satisify the requests made. The scheduling could use some improvement from my view. My time was tied up waiting for over 2hrs.
Friendliness of technician, speed of service and how nice carpet looked and felt afterward.
It's safe for pets, doesn't harm carpet and looks really clean afterwards!!!
Very professional and quick
Prompt service. Technition was very courtious and professional.
My husband and I didn't think we had a result we expected on pet stain and oder. We paid extra over $200 for it but didn't notice that much difference.
no residue and no carpet racking and very little dry time.
Fast, efficient, courteous, professional and the carpet was CLEAN.
The carpet cleaning is great!
Some traffic areas were noy completely cleaned carpet feels
Hard instead of soft throughout.
The use of natural products is a no-brainer. but this, combined with exemplary service is what truly sets you apart.
The carpet looked like new after the cleaning. Posted on FB that we were pleased and already sent info to this friend along with pics, and she plans to call for service.
Very pleased with the technician and his honesty!
my grout looks marvelous
Great product! I would highly recommend this product to anyone in our subdivision.
I do like the non-chemical method of cleaning.
Prompt and professional
The technicians were great; very professional, very nice, very respectful. However, even though they told me my carpet was in "great shape" because we do not wear shoes on the carpet or eat on, and we have no indoor pets, I was surprised that the high traffic areas did not get cleaner. I really thought I would see a difference, but it was not significant. Even the spots that were treated and appeared to be gone when the carpet was wet, came back when it dried. Just disappointed in the level of clean.
We are 100% satisfied and well pleased. Exemplary cleaning! Our technician was beyond thorough, professional and well spoken. He totally explained what, how and why and answered questions. Chris L. was amazing! We've had our fill of another carpet group(SS) and their contracts. Chris removed some stains that they have never been able to remove and three that their technology created.
We are delighted to find your company. We are so satisfied, we have thrown away bottles of product from "the other people". We will not have them back in our home despite still having at least one more "free cleaning" on our old contract. Thank you Zerorez and WRR. We think you are both very special. J&J Anthony
great product.. Chris our service tech. did an excellent job. he was very professional and made sure he walked us through the cleaning processes.. Very impressed.