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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The rugs in my apt are 8 years old. I have used your service twice and have been completely satisfied with the results. Your techs have done a great job . They are very informative about the work they do and very courteous. My carpets look like new when the job is done, great service.
We had a small area of carpet that my dog had decided to pee on a couple of times. We wanted to get the pet treatment for that area only. The technician quoted us $250 to treat that area (in addition to the $$ to do a general clean on the carpets). We decided to just do the regular treatment. If we can't get the smell out with enzymes from the pet store, we'll just replace the carpet pad (and carpet if we need to). The cost for that treatment was WAY too high.
Joe showed up on time, explained everything very well including the pet treatment and the carpets look great
expensive.
I refer Zerorez any time I get the opportunity. It is the best carpet cleaning company in existence to date. I am very pleased with every technician that has come out, or that I have referred. Thank you for your prompt, professional service.
Cody was excellent. Carpets look great. Added severa lmore areas after I saw the excellent result.
No harsh chemicals to harm baby or dog.
The carpet is VERY clean and it stays clean much longer. Also, the drying time is shorter than other cleaners. I do recommend Zerorez to my friends & family and I will never use another service! The tech who did my carpet on Friday the 21st was exceptional!!
the end result is awesome and the carpet stays cleaner longer than if chemicals are used
The carpet felt great after drying. It looked fantastic. I felt secure that the product was safe.
Quality work
results good
Customer service seems to be zerorez number one priority. Your cleaning method is absolutely the best on the market.
Friendly no hassle and carpet looks great
Your employees did a very thorough job in a relatively short period of time once they got started.
The only trouble we had was that they weren't prepared to do a 2 story house and the equipment kept breaking down. The pre-treatment sprayer wasn't working and the steam head got clogged.
My filthy 18 year old carpet came out looking fantastic. I offered when they came that with carpet that old, I didn't expect a miracle. Well I got one! My carpet looked fantastic. I also got my tile done. Although expensive it was absolutely worth it. It came out looking like a new home.
Very fast and it looks really good. Thanks again
Quick and seemed to get the carpets cleaned. Very friendly
The technician (Cesar) did an outstanding job cleaning my carpets and explaining best practices in cleaning up pet stains. I recommend him to anyone needing Zerorez's services!
Worked great, and did not use chemicals.
Paul was uniformed, professional, neat and polite. He worked very hard to remove spots and was successful. The carpet looks great!
The upstairs carpets were cleaned and the cleaner said it would be wet and that I would just need to vacuum afterwards. After it dried and we vacuumed it still looked pretty bad. I rented a cleaner two months ago and they were very clean. The cleaner implied they became dirty because we used chemicals from Lowe's.
I was very disappointed in the cleaning.
My wife also said we were suppose to get a discount certificate for another cleaning.
The technician was great - courteous, thorough, explained things. The carpet looked like new when he finished. Within a week the high-traffic area in the master bedroom was looking dingy again. I am very disappointed. I spent the extra money for the protection spray on the carpet so it would not get soiled again - but it is not looking like it looked when he finished. So, while I like the results overall, I do not like the look in that one area and would have to tell someone that if I recommended Zerorez.
The committment to do whatever it takes for customer satisfaction is an attitude not often found in businesses these days. Thanks for that committment.
We appreciated Brad's willingness to help resolve the problem that we had. He was GREAT! And we are totally satisfied.
Reasonable prices, did a good job getting spots out of carpet.
Carpet looks new
Prompt service
No chemicals
I was surprised that you offered other services as well
our appt was scheduled for a 4p-6p window. We have young children and purposely stayed away during that block to be out of the way. The service man showed up after 7p and did not finish until close to 9p. He was friendly and courteous and worked hard but the agents we dealt with on the phone to set appt and check status were matter of fact and showed no concern that we were inconvenienced.
Friendly and knowledgeable service and there is no residue.