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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When your truck broke down you made no effort to accommodate for the inconvience. My furniture was all moved and I had to live with my house like that for two days. I also had to move some furniture twice. You never offered to compensate for the hassle. I had to call and ask for a discount and when you agreed you only gave the price of one room. $32. I felt that was not very generous on your part. I understand that it couldn't be helped that the truck broke down but making me wait two days for service and only giving me $32 dollars didn't feel like much of an " I'm sorry"
Daniel was very kind and a hard worker. My carpets look brand new!
My carpet looks fantastic & the person that cleaned them was very professional. I am very pleased with the job that was done.
Quick and efficient.
My carpet does seem to be as clean as it possibly could be. Unfortunately, some of the pet stains from previous tenants aren't coming out; they've dyed the fibers. Also, a faint odor still remains in the one area used as a pee area. You do a great job, but you're not miracle workers.
I was dissapointed when y'all didn't show up on the day I scheduled you to come. I had to rearrange my plans again for to come a few days later.
Also, I felt deceived when y'all said I would get a $50 gift card for not showing up on the right day. No one explained it was$50 off an additional service that I would have to pay for!
Also, you left a huge dead spot in my grass where I assume the truck was leaking steam or something.
Did a good Job
It's like magic...my carpet looks better than new! Not sure why I didn't call sooner?!? Joe was fantastic...friendly and efficient. I will tell everyone I know about this fabulous service!
Friendly, professional employee.
Reasonable price and excellent cleaning.
Technicians were professional and personable. They explained information adequately, and the job performed was a good job.
it did an amazing job on my carpet....I really thought they were hopeless and one room was so I didn't bother having it done. The rooms that were done look better than they have in the 13 years I've been in this house!
The worker was very polite and did a wonderful job and was very apologetic when he could not get the stains out of our carpet but still charges us full price.
Cleans well; professional techs; friendly service.
Your techs are on time, polite, eager to please and clean and neat.
Micheal Ramirez did all he could to make my carpets look really good. You are fortunate to have him.
Although our carpet is fairly new (15 months), I felt as though the technician sped through the appointment.
Additionally, our carpet was extremely wet for several hours afterword as though they had not been sufficiently vacuumed.
Your newspaper ad is deliberately misleading, in that you do not mention a "fuel surcharge." I was not told of it when I booked my apointment. I was told that "you always charge for this" when I called to complain. If that is the case, you should stop advertising $99. It is dishonest and makes your company look so sneaky.
Carpets came out cleaner than new. My bill was just as you explained to me on the phone. The technician was on time, courteous and efficient. Couldn't be happier with the results!
Carpet looks and feels clean.
You definitely live up to your advertising claims. My carpets feel wonderful--just like new. I feel good about having clean carpets with no chemicals involved. Your technician was very professional. You are definitely my carpet-cleaning company from now on.
No detergents. Service Technician was on time and efficient.
Great results.
Green! Also loved our service guy, Daniel!
Well for one thing I was told it would be around 210.00 to start but I had no idea that your pet treatment would end up with a final bill of 454.00. As of today my house still has pet odor. Your technician seemed very professional but I feel that you should come back out in a couple of weeks and clean it again at your expense.
Sincerely,
Name removed
Very Friendly and hopefully the stains will not come back since you don't leave and residue.
The curtesy of the technician (Troy) was fantastic. His willingness to discuss his tools and the materials he used helped build confidence in his ability to clean our carpets.
carpet is clean. service man did a great job
Cesar was very good, had good info and worked hard! I will use and recommend Zerorez in the future.
My carpet is much cleaner, all spots removed and time will tell if they come back like with other carpet cleaning campanies.
Clean the carpet a lot and made it feel thicker
Tech was good
carpet looks clean