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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He guy that came was such in a hurry that it looks half way done. He even forgot to do a room and I had to call and have him come back. The las time I hadn't carpets done there were no spots an now there are spots everywhere
this was my first time
I LIKE YOUR SERVCE, BUT A COUPLE SPOTS CAME BACK, WHAT DO I DO ABOUT THAT???
Chris worked very hard to get our carpet clean.
The stains are gone and the house smells fresh.
I will be using Zerorez again and referring them to
my friends.
I was scheduled between 11-1 last Saturday. I received a call a 6pm to reschedule
I was given a 4-6:30 time window for my appointment. I left our home phone and my cell number. Not having used your company before I thought the service would be completed by 6:30. During the day of my appointment I was given a call to move up my service time. This message was left on my home phone voice mail and I missed that opportunity because I wasn't home. What I think happened is that another service appointment may have been added to the daily schedule to fill the gap because our service tech did not arrive until around 6:00. We had been given tickets to the Ranger's game that night and I thought the service would be over around 6:30. Thankfully our son was able to stay at our house until the service was completed at around 7:30. So bottom line, it was not clear that the window of time given could possibly just be the time the technician would arrive to begin.
they do a good job and the house smells so clean and fresh.
Quick and great price
The young man that cleaned my rugs and tile was very nice. He was very informative about the products and did an exemplary job of cleaning.
I have already recommended you to our neighbors. Great Job.
The service gentleman Jan was wonderful. Because of a breakdown of the machine, he waited over 30 minutes for another truck so he could go ahead and clean my carpet. He was very nice and an asset to your company.
As usual your service was wonderful! The carpet looks and smells great. Our serviceman and his trainee were professional, helpful, and efficient. We will continue to be returning customers. Thanks!
I was surprised at the additional "add-on" prices. I wanted the 4 room special for 99.00 and I ended up spending 200.00. I think the product and the process is very good. I had a family room and a traffic path cleaned in a bedroom. I was told those areas are like 4 rooms.
For example,1 or 2 sprays of a spray bottle on a small stain was 30.00 extra. They went around two seat cushions on a couch and it was very pricey, also. That seemed over the top to me. I learned a lesson, the extras are not worth it, just do the straight cleaning.
It's just water. No soap. No detergent. No residule!
Be punctual.
Friendly and knowledgeable service technicians.
Your employees were very friendly and very helpful!
The 2 service technicians were very competent and thorough.
The consistent attention to detail during cleaning
Great results. Great associates. My wife and I were amazed with the results.... We will definitely use again and recommend to anyone who will listen. The assoicate(embarrased I can't remember his name) even waited to ask for payment until the soccer penalty shoot out I was engrossed in was over.
Chris, your employee, was amazing.. He did a fabulous job! We will continue to use your company in the future.
My experience on 8/30/13 was disappointing. Not satisfied with the techs carpet
cleaning skills.
Thoroughness as well as openness about the condition of my carpet. Politeness of the technicians and their "can do" attitude.
No residue
Efficient, nice technicians
Fair pricing
Considerate of my time and my home
Results
My carpet is clean and the service guys were great but the carpet dried stiff and clumpy. Dal worth rakes after cleaning and it makes a huge difference.
They work!!!
the tech you sent was the most curdious and professional tech that's ever came to my home. He didn't go the extra mile, he went 100 extra miles to make sure we were happy and satisfied with your company.
The smell of the carpet and that is isn't real wet, and doesn't take long to dry. Awesome technicians, too!
As advertised and very prompt