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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had my carpet cleaned in three rooms. I was very happy with that service.
So I then decided to have my kitchen floor tile cleaned and sealed. My breakfast nook has the same tile and I intentionally didn't have it cleaned to compare the service to a quick mop job. I do not notice any difference when I compare the two areas.
I feel I paid $280 (-$50 for gift card) for a 10 min mop job that took 2 hours.
The inhome experience was excellent with technician Ron Self, friendly, trust worthy and professional. With that, I trusted him to take my carpet for the spa service...and paid $162.00.
I was told that I would recieve my carpet in two weeks and that it would be cleaned, pampered etc. in the facility. Carpet was taken Friday, 5.17.13.
After contacting the office several times before the listed calls below, my concern grew each time of possibly my carpet being misplaced or stolen. Each call would end up with the employee stating that they would get back to me on the status and never heard from any one.I called on the following dates to recieve no response....
6.8.13-Technician Ron
6.12-Edwin
6.12-Edwin
6.14-Tracey or Stacey
6.15-Austin
6.15-Ray
6.17-Ray
6.17-Brad-Left a message on cell phone stating a Tuesday delivery date.
6.19-Netty
6.19-Jeff
When I finally recieved my carpet, $162.00 later, it looked as though nothing had been done.It looked uncleaned and all the stains remained...very disatified.
I love the inhouse service , but beg to defferr on the spa process.
That it gets the floor really clean and the servicemen are very professional.
Results were very good, tech was good.
I Iike the fact that there is no residue left in my carpet which keeps it from getting dirty quickly unlike your competitors.
Living room carpet had a bad odor after cleaning for two days. Carpet was very wet upon completion. Using fans it took 1 to 2 days to dry out all the carpet areas. I thought it would be soft to walk on as advertised on the radio. Like walking on egg shells. Rather hard to the feet at first. Still have two problem areas I pointed out to the tech. May not be able to clean those two areas.
Plus side, carpet did look clean.
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Jerry seemed to know his product very well. He did a great job. Our carpets look like new. All very professional.
Our house smells clean and fresh, and the carpets stil look clean months later.
Very prompt and courteous. Carpets look and feel great!
exudes quality!!
So effective - you are miracle workers!
Timely service, no pressure sales!
Luke was an excellent technician; very professional and courteous.
My carpet actually came clean!
Very efficient job and it did not set off our carbon monoxide detector!
It really cleans and freshens my carpets. The technicians are so helpful and friendly.
Not leave your equipment on my front porch; taking from 5/29 until 6/20 to get it picked up after numerous calls to the booking office.
The technician was very polite and respectful.
Knowledgeable staff, not so strong chemicals
I have used Zerorez in the past and I do like your process. There was one side of the bed that was missed. The carpet was not even wet.
Very quick and painless. My guy was cutting it close on time but still made it and made the effort to show me that I mattered by going above and beyond on the clean. I was very impressed. I have not been able to receive my Fuller's gift card yet so I am still waiting on how to receive that.
Efficiency and professionalism
Very thorough job
The young man was very professional and extremely polite that preformed the service, he alone would make me yes your service again.
We had Zerorez clean our 2 area rugs, laid out in the garage. After we gave them a couple days to dry, 1 of them still smells like dog! The reason we are so dissatisfied is that we invited them in for their $99 for 4 rooms special, although we only had 2 carpeted rooms, and paid a huge price for the 2 area rugs and expected them smelling fresh after they dried...
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Talked to customer and set up redo for 2, July 2013 and is very satisfied about our responce and looks forward to Tom coming out there. RD
No chemicals, quick dry, background checks
like that you don't use soaps and our carpet looked very good after the cleaning. Richard was very polite and did a wonderful job! We would request him again in the future.
Inform customer that you are going to charge a $10.00 fee for gas.
My carpet looks great, but my entry slate flooring is a mess. I am getting ready to mop it for the 4th time. ZEROREZ has something that I can NOT get off my floor.
Michael our tech did a wonderful job and was very conscientous in our home. Two weeks later, carpet still looks great.
Killed my grass in the front and left a residue on the carpet and tile.